Napleton's Valley Hyundai

Terrible Customer Service But you get your trade back The most terrible car buying experience I ever had and I lease or purchase a vehicle about every 3 years. New vehicle was delivered with a scratched The most terrible car buying experience I ever had and I lease or purchase a vehicle about every 3 years. New vehicle was delivered with a scratched bumper which they agreed to fix. But after taking the vehicle in for service it took them a week before they could get it fixed. The bad thing was that I had to keep calling for an update since no one from service would call me back. They kept promising that it would be done by a certain time since I only had this new vehicle to enjoy for a day. I went to complain to the general manager James Douvas who was very rude and did not want to waste his time talking to me about my problem. He just said why don’t you just take your trade back and went back to try and sell vehicles. Instead of trying to fix something he made it worst. I live in the area and my neighbors are now aware of how bad this dealership is. More

Great Experience and great deal Worked with George and Sean, they were very patient and easy to deal with. The price was great. Nice experience overall. I would recommend Napleton' Worked with George and Sean, they were very patient and easy to deal with. The price was great. Nice experience overall. I would recommend Napleton's Valley Hyundai to anyone in a market for a Hyundai. Thanks George and Sean. Barbara More

Great service worked with Jim and he quickly took care of me and got me a loaner as we believed it would take through Monday until the work was done. I got my car worked with Jim and he quickly took care of me and got me a loaner as we believed it would take through Monday until the work was done. I got my car back the same day. Did all the work extremely quickly and efficiently and was very friendly during the process! More

Great Service I am from TX and I went here with out an appointment. This place is under remodeling. When I walked into service floor I saw around 5 of the service I am from TX and I went here with out an appointment. This place is under remodeling. When I walked into service floor I saw around 5 of the service reps. Two were with no customers. There was no welcome or even a hi from anyone for like 5 minutes. I was disappointed. Ine of them was looking at google maps. Jim C was with the customer, and he came and asked me if I have an appointment. I told him no, but he said no problem at all. He was very professional and explained the issues in the car. Prioritized the issues for me as well. He was able to get it done prior to the committed time. I am very happy to come back here. Jim will be my service rep in IL. Thank you so much Jim. Other reps - if you are not busy or even with the the customer please just si me and say hi. Thanks More

Great deal from a great dealer I did a lot of research online before settling on a Santa Fe Sport. Having previously purchased a Sonata from this dealership, it was a no brainer to I did a lot of research online before settling on a Santa Fe Sport. Having previously purchased a Sonata from this dealership, it was a no brainer to go there again. I got a quote online from their web site, a good deal. Brandon Miller got us in and out in less than two hours with the new car. A very pleasant experience, which is not always the case when buying a new car. Very satisfied with this dealership. More

Awesome experience George was pleasant and knowledgeable. He didn't try to over sell me! He was focused on providing me the right car for my needs. George was pleasant and knowledgeable. He didn't try to over sell me! He was focused on providing me the right car for my needs. More

Happy Experience I was very happy with my experience, everything was done on time. Jim Caulton was very nice and knowledgeable with my questions. Thank you so much. I was very happy with my experience, everything was done on time. Jim Caulton was very nice and knowledgeable with my questions. Thank you so much. More

good dealer I went in looking for a used newer car since my old car's dying. I went in to test drive the elantra, really liked it.took me three trip but I end u I went in looking for a used newer car since my old car's dying. I went in to test drive the elantra, really liked it.took me three trip but I end up getting the elantra. I loved it. More

First Time Buying A Brand New Car Brandon Miller was super helpful when it came to buying my brand new car, he made sure i was beyond happy with my new purchase. He was well educated, Brandon Miller was super helpful when it came to buying my brand new car, he made sure i was beyond happy with my new purchase. He was well educated, thorough, aware and would follow through. I was so relieved how stress-free it was and it was such a pleasure working with him. More

Dealer Experience and Sales We were very impressed with Napleton's Dealer experience, Salesman Steve Cree, and Finance Manager Derek Urban. Steve went above and beyond courtesy We were very impressed with Napleton's Dealer experience, Salesman Steve Cree, and Finance Manager Derek Urban. Steve went above and beyond courtesy and thoroughness and so did Derek. Customer satisfaction was there primary focus and concern and time was not an issue. I hope we can do business again when I return for an Azera Limited Lease. Thank you. More