Napleton's Valley Hyundai

The Best place to buy a car! I will NEVER go anywhere else! I went to this dealership after exhaustingly looking for a car all day Saturday 7/26/14. It was almost closing time. I met a wonderful man named Kri I went to this dealership after exhaustingly looking for a car all day Saturday 7/26/14. It was almost closing time. I met a wonderful man named Kris Bussey. I didn't know anything about anything when it came to purchasing a car, but I with his exclusive help he was able to give me the greatest deal a girl could EVER ask for. I had my mind convinced I could only afford a certified used vehicle. He asked me why and mentioned the great deals on the new vehicles. After being VERY Patient, Kind, Understand, and putting up with my goofy way of doing business and with my son and his girlfriend, he was able to get me to the a GREAT price and ease my pain of buying a car. In fact, every person I met with at Napleton that night was like a long lost family member. I would even go back just to visit and hang out. How many ladies can say that with confidence? I CAN! Everyone, if you are looking for a Great experience, try Napleton Hyundai. They Rock and will do everything in their power to get you out on the road in a safe, nice looking, reliable car! Hat's off to everyone! . More

EXEMPLARY CUSTOMER SERVICE! I highly recommend Napleton's Valley Hyundai to all. I received a call from Jackie the BDC Manager about an online inquiry I had made on a vehicle. S I highly recommend Napleton's Valley Hyundai to all. I received a call from Jackie the BDC Manager about an online inquiry I had made on a vehicle. She was very polite and knowledgeable. She started the ball rolling and set up an appointment for me with Sales Executive Jordan for the next morning. When I parked my car Jordan somehow knew who I was and met me at my car. He had the car I was looking at all ready and we took a test drive. Within 15 minutes I had a deal! Finance Manager Derek made it all work. I am very pleased. More

not your typical salesman I am not a big fan of car dealerships, most people aren't. I do not want to feel like I am getting the typical salesman BS. I have to admit. Michael H I am not a big fan of car dealerships, most people aren't. I do not want to feel like I am getting the typical salesman BS. I have to admit. Michael Hall is definitely a good sales manager. He is a down to earth, professional. He followed up when it was needed and took care of my car needs. Wish more salesmen in this world had this approach. Hopefully Michael will keep these valuse as he moves up in his career (cuz he will if he keeps this up). Jen More

Amazing!! This is the most unbelievable experience in car purchase I've ever had!! I've owned and elantra from there before but I was so young my dad helped and This is the most unbelievable experience in car purchase I've ever had!! I've owned and elantra from there before but I was so young my dad helped and we had the same great experience. Steve Cree was the one who helped me and showed me every little detail about my now beloved elandra se. Kiko was so wonderful with working with me on my tight budget and made sure that me and my car would be protected for a long time. They felt like my family!! More

Great service. Great Price I hate writing reviews, so I'll keep it short. The service was excellent, and the price on my 2014 Elantra would be difficult, if not impossible to be I hate writing reviews, so I'll keep it short. The service was excellent, and the price on my 2014 Elantra would be difficult, if not impossible to beat. It's quite likely I'll return in a few years to buy a new car. Would unhesitatingly recommend this dealership to anyone. More

So Happy :) I have nothing but nice things to say about my experience at Napletons Hyundai. From the time I arrived to the time I left in my new 2014 Elantra I w I have nothing but nice things to say about my experience at Napletons Hyundai. From the time I arrived to the time I left in my new 2014 Elantra I was treated amazingly well and received what I can only describe as a great deal! I can say my experience was mainly attributed to Kris Bussey who is clearly on his game and knows what customers want when they are shopping for and buying a car. I was never pressured and was kept informed at every step of the way. I will also point out that everyone at the dealership seems happy and likes what they do and it shows in how they interact with their customers. I've already told a friend about Kris and I will be telling many more. Thank you so much for the great experience and I can honestly say I'm a customer for life! More

GREAT DEALERSHIP WITH HAPPY SMILES!!!!! Had stopped in to service my Elantra GT that I bought from Napleton Valley Hyundai. I was greeted with Smiles. I must say never have I had that type Had stopped in to service my Elantra GT that I bought from Napleton Valley Hyundai. I was greeted with Smiles. I must say never have I had that type of feeling at a dealership. Was in the waiting room watching TV why my car was being worked on, Was greeted by a HANDSOME little boy whos name was NICHOLAS. He asked if I would want ICE CREAM!!!! He said with a huge smile. I could not resist and said YES. I must say he had lots of ENERGY!!! What a wonder experience i had. Next time you go to Valley Hyundai ask for NICHOLAS and his ICE CREAM selection. More

Awesome!! Napleton Hyundai Rocks We bought our Elantra from Mike Hall, Rob and a Intern named Garrett. All three were helpful, informative and made our experience stress free. The fin We bought our Elantra from Mike Hall, Rob and a Intern named Garrett. All three were helpful, informative and made our experience stress free. The finance dept. was so helpful and made that part stress free also! I was sent the survey and for some crazy reason doing it on my IPhone I had a problem. It was difficult on the small screen and my answers were scrambled and were not what I touched on the screen. I am still learning my IPhone! Mike and the service dept, have been great, I had my new car a for less than 4 days when I was rear ended at a stop sign on my way to the dealer to look at the passenger door that was not operating. The service dept. repaired the door and was so nice and reassured me that the damage from the accident wasn't that bad and gave me the body shop that they used and Mike extended the loaner a few days for me. I am looking forward to working with the service dept . in maintaining my new car. I have already recommended Mike and the sales team to family and friends. Thank You! Dianne & Tom Wrobel More

I love my new 2014 Elantra!! When I ventured out on my own to purchase a new car, a little over a month ago, I was very nervous. I had already done my homework and shopped around When I ventured out on my own to purchase a new car, a little over a month ago, I was very nervous. I had already done my homework and shopped around at a few other dealerships before going to Napleton's Valley Hyundai. Napleton's Valley Hyundai was DEFINITELY the best dealership I had visited! The staff was friendly, knowledgeable, honest and made my car buying experience pressure-free and enjoyable! I was asked me what my priorities were and what I wanted from my next car and then provided with the options that closely matched my wishes. Everyone was polite, respectful, and professional throughout the entire process – from the moment of my arrival, until the moment I drove away in my new vehicle. Kris Bussey (with whom I had the pleasure of working alongside throughout the majority of my time spent at the dealership) went above and beyond to make certain that all of my questions were answered and that I was comfortable with my understanding of my new car's features and workings. The attention he provided to my needs and concerns was paramount. He even followed up with me the next day to ensure that I was satisfied with my purchase and offered any future assistance that I might need. Kris Bussey was the BEST!! It also needs to be noted that James Douvas, Rich Marsili, Kiko Betancourt, and Dave Ketza were all as equally helpful during the process of the purchase of my new car!! I love this dealership and all the wonderful people that represent it so well!! I will be sure to refer my friends and family to Napleton's Valley Hyundai!! More

uncomfortable, in accurate I arrived at 9:25 for my 9:30 recall service appointment for the stop lamp switch on my 2010 Tucson. When I took a seat in the service office, there w I arrived at 9:25 for my 9:30 recall service appointment for the stop lamp switch on my 2010 Tucson. When I took a seat in the service office, there was an altercation involving what appeared to be a service tech and perhaps a manager who asked the tech what he was doing sitting in the office. The tech responded that he had been told to wait but didn't know "what the xxxx was going on." When he was confronted again, he used 2 much stronger swears (neither allowed on this site) to express himself and his frustration. At this point another service employee got up from behind his desk and demanded that both of the other gentlemen get "Outside, now!" They all left the office but tempers and language were flaring still on the service floor until they made it out of sight. When the gentleman who had demanded they step outside returned, he yelled at the one man to "Go home! You don't work for me anymore!" But that man still came back into the service office and sat back down. While this was occurring, the service employee with me said nothing at all, not to me nor about the incident. When it appeared completed, he muttered a quiet "sorry about that" and then went to work on my papers. Regarding my service - first he told me the appointment was for my airbag. It was not, and I corrected him. He apologized then explained the correct recall procedure. He told me it would take about an hour. This agreed with what I was also told on the phone when I made the appointment. My intake time was 9:33. My ready time was 11:20. That does not even come close to being accurate. When the service employee arrived in the waiting room, he approached another customer and told her that her stop lamp had been replaced. She said she was there for her airbags. He apologized and found the correct papers to discharge her, then approached me with mine. I was NOT apologized to for the significant increase in work time (almost double what was promised) in any way. It was not acknowledged. I will not return to this dealership for service or sales (it was under different ownership/name when we bought out car). I was made physically and emotionally uncomfortable by the altercation among the employees, and the situation was not adequately or satisfactorily handled. Due to the bumbling of the service employee attending to me, I was left without confidence that I was receiving the service I came for, and I was inconvenienced by the inaccurate account of the time needed for the service. The last time I came for service, I was also kept waiting for twice as long - that time I was given a "free car wash" (aren't they always free?) that I had not asked for and that ADDED to my wait time! When I complained I was given some money off, but that didn't help me make it to my next appointment on time. Finally, the waiting room is distracting with both a television and music competing for my attention at the same time in the same space. And I have to ask for a ticket for a hot beverage? Considering the experiences I have had, they should be buying me lunch (with a cocktail)! More