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Napleton's Valley Hyundai
Aurora, IL
2,769 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,769 reviews
February 26, 2015
Excellent! I have been a Lexus and Ford owner for more than 20 years and decided to 'look' at Hyundai. John Florio was extremely helpful in pointing out the grea I have been a Lexus and Ford owner for more than 20 years and decided to 'look' at Hyundai. John Florio was extremely helpful in pointing out the great features re Huyndai vehicles. His honesty, professionalism, and enthusiasm made my decision easy. John and Napleton made this a fun, enjoyable, and pleasant experience. I will highly recommend John and Napleton. More
by GBonomo
February 25, 2015
Service was out of this world! The service department, especially Tony were outstanding. Very freindly, responsive and willing to communicate every step of the way. There were no su The service department, especially Tony were outstanding. Very freindly, responsive and willing to communicate every step of the way. There were no suprises and the car was done on time. Tony did a great job "keeping me in the loop" every step of the way! Highly recommend and will remember my experience on my next purchase. THANK YOU! More
by Tony
Employees Worked With
Tony Derka
February 24, 2015
The heppiest customer ever We just bought our brand new Sonata from Napletons Valley Hyundai and Jordan was our sales person. We can not say enough about our experience with Jo We just bought our brand new Sonata from Napletons Valley Hyundai and Jordan was our sales person. We can not say enough about our experience with Jordan he made everything very easy and enjoyable for us and that was the difference between a good salesperson and just a salesperson and made us buy it from Napleton.Thank you guys and THANK YOU JORDAN!!!!!!!!!! More
by Sue
February 23, 2015
Wonderful Dealership!!! What a wonderful dealership. Everyone there was so polite and helpful. I would definitely recommend Napleton's Valley Hyundai to my friends and family What a wonderful dealership. Everyone there was so polite and helpful. I would definitely recommend Napleton's Valley Hyundai to my friends and family. My salesman George Charalampous was very helpful and I walked away with a car and financing that day!!! I have had a Hyundai for the last 10 years and it was a wonderful car. I love the Hyundai brand. More
by Elizabeth
Employees Worked With
Bob Jackson, George Charalampous
February 23, 2015
Great experience! Friendliest dealership! Thanks to Crystal and Rene this was probably the best experience we've had when purchasing a vehicle. We definitely will remem Friendliest dealership! Thanks to Crystal and Rene this was probably the best experience we've had when purchasing a vehicle. We definitely will remember this when we have to purchase again in a couple years! More
by acoopfan
Employees Worked With
Rene
February 21, 2015
Great Service I was so excited to see the new renovations. The waiting room looks great with the upgraded amenities. I couldn't of hoped for better service in a tim I was so excited to see the new renovations. The waiting room looks great with the upgraded amenities. I couldn't of hoped for better service in a timely manner from Greg. I actually look forward to my next appointment. More
by chester
Employees Worked With
Greg Wehner
February 12, 2015
Great Experience! This was one of the most friendliest dealerships we have encountered! My wife and I were considering leasing our first car. After our first trip here This was one of the most friendliest dealerships we have encountered! My wife and I were considering leasing our first car. After our first trip here and meeting with Brandon, we were set on leasing. Within a few days we picked up our new car. Brandon, France and the whole team were very efficient, welcoming and professional!! More
by satheesh
February 01, 2015
Easiest Car-Buying Experience I've Ever Had I just have to say that my family and I had the absolute easiest time getting our new Azera. Almost from the moment we walked in we were greeted by so I just have to say that my family and I had the absolute easiest time getting our new Azera. Almost from the moment we walked in we were greeted by some of the friendliest customer service staff in the area. We had been diligently researching competitive pricing and financing online for seversl months as well as visiting what felt like every dealership in the tri-county area before reaching our decision. In the end, our sales rep, Goran, proved to be knowledgable, courteous, and on top of any question we presented throughout our shopping experience. If you're in the market then I definitely recommend stopping by Napleton Hyundai. More
by DJS85
Employees Worked With
Goran Milidrag
January 31, 2015
Easy to work with. Boris was great and easy to work with. There was never any pressure to buy. I will be back to buy another car from him. Boris was great and easy to work with. There was never any pressure to buy. I will be back to buy another car from him. More
by Alexp
Employees Worked With
Boris Cvijetic
January 30, 2015
New car putchase Brian Anderson was an outstanding salesman as was Chris Tsaliangos in F&I. best experience we have had in purchasing a new car. Chuck Lohenry Brian Anderson was an outstanding salesman as was Chris Tsaliangos in F&I. best experience we have had in purchasing a new car. Chuck Lohenry More
by Chuck lohenry
