Napleton's Valley Hyundai

Greatest Customer Service! Thank you Goran!! I was in the market for a car for 3 months and ultimately ended up purchasing from Napleton's Valley Hyundai. I visited every dealership from Aurora t I was in the market for a car for 3 months and ultimately ended up purchasing from Napleton's Valley Hyundai. I visited every dealership from Aurora to Schaumburg and kept coming back here because of the great customer service experience I had with Goran. It paid off because I found the perfect car for me! Goran was so helpful and great about following up on my search without being too pushy, and worked so hard to find a vehicle that would fit my very specific wants and needs. I could not be happier with the customer service I have received here and the great deal I got on my car. I have since had to bring my car back to the service center for maintenance, and that experience was a breeze too! After my wonderful experience with Napleton's Valley Hyundai and Goran, I know I will never go anywhere else when I am in the market for a vehicle! More

My First Hyundai and a Pleasurable Experience I always dreaded the car buying experience and the pressures and haggling games they would play. Our sales guy, Jim Christopherson, was friendly, kno I always dreaded the car buying experience and the pressures and haggling games they would play. Our sales guy, Jim Christopherson, was friendly, knowledgeable and focused on meeting my needs. He didn't try to push something I didn't want and worked it out so that I left with a better deal than I was anticipating. Love the car, love the dealer. More

A LEAP OF FAITH I found my dream car on the internet, 1300 mi away! I called and Sue Shamsuddin helped me so much, along with George Charalampous as well. I never tho I found my dream car on the internet, 1300 mi away! I called and Sue Shamsuddin helped me so much, along with George Charalampous as well. I never thought I would purchase a car without seeing it first-They made me feel comfortable with the whole process. I THANK THEM AND WOULD DO IT AGAIN!! More

Outstanding Dealer with exceptional sales staff! I just purchased my 8 Hyundai and 4th Sonata. The best Sonata I've owned so far. This is the second car I've purchased from Boris. He is outstandin I just purchased my 8 Hyundai and 4th Sonata. The best Sonata I've owned so far. This is the second car I've purchased from Boris. He is outstanding!!! No pressure only the right answers and only when asked. He has always been nothing but helpful and I can always count on him to go above and beyond. The guy never wastes your time just gets everything done as you ask. Never tries to upsell only provides facts and helpful suggestions on my purchases. I really like what you've done with the facility over the last year. The staff made me welcome from the time I hit the door. Keep up the excellent work there is no doubt I will recommend Napleton to everyone and will be looking for Boris when I return! More

Exceptional service Sean McKane & Steve Cree were both friendly & had a great deal of knowledge. They helped me a great deal in getting a car that fit me. Sean McKane & Steve Cree were both friendly & had a great deal of knowledge. They helped me a great deal in getting a car that fit me. More

Best Car Purchase Experience Ever!!!! Thank you Steve Cree I was referred to this dealership for my purchase. My salesman Steve Cree was very professional from the start, I was lucky to have him as my salesma I was referred to this dealership for my purchase. My salesman Steve Cree was very professional from the start, I was lucky to have him as my salesman. Steve was patient with me finding a car, and when we found what I was looking for, Steve had me drive the car, and then he spent quit some time showing me all of the features that the car has. I have never had a salesman do so much work from start to finish of a purchase for a car like this. Steve gave me his contact number, and said call me any time with questions or concerns I may have, he was very adamant about it. This is what you call Excellent Service! During the purchase, the General Manager was awesome as well, he made the purchase for me very affordable,Thank you Mr. Douvas. It gets better, the finance gentleman Derek was very helpful in the payment area, and made the purchase of my car the best experience I've had in the past. Thank you all for your commitment to Excellent Customer Service. Bradley Gannegan More

2015 Hyundai Sonata Two weeks after the purchase I realize the passenger door handle wasn't working correctly and the passenger seat was showing the foam under the cover Two weeks after the purchase I realize the passenger door handle wasn't working correctly and the passenger seat was showing the foam under the cover of the seat. They told me the seat fabric is normal, all of the Sonata's that I saw don't have this showing. I contacted my salesman straight away, had service check the car out, Greg in service ordered a new handle, and then found it wasn't the handle, it was a defective part under the dashboard, we left the car in for service. My salesman got a loaner car for me right away, they said it was going to take a while to find the problem, so they kept the car over night. The next day the car was fixed, all good there. I made a comment over and over to keep my car clean in and out. On the passenger side top of the dashboard there were scratches and marks, not sure how the mechanic did this, I just know this was the area where they had to remove the part from. Being the top of the dashboard is a rubber like substance, it will have these marks for the duration of the time I own the car and hope the passenger seat doesn't get worse looking. I contacted Steve my salesman right away, he and a porter tried to fix the issue concerning the dashboard, but could not, this is a new car, and now to me there is no new car feeling. I do trust service with their work, I just wish that they were a bit more careful with taking car of the interior of the car. Steve Cree did offer to have the interior shop correct the marks on the dashboard. I will take him up on that. More

Worst customer service. What a waste of my time, truly the most upsetting, humiliating and eye opening experience. I went to Napelton's Valley Hyundai looking to buy a Genesi What a waste of my time, truly the most upsetting, humiliating and eye opening experience. I went to Napelton's Valley Hyundai looking to buy a Genesis Coupe for my son, all I asked for were simple things, here is my 2012 Accord that I will be trading in, give me a value and tell me how long will it take to get the car that I want, the sales person I was dealing with was totally lost I guess he was new. So here comes the "sales manager" Scott Wilson, I am sorry but this man has no manners, before introducing himself like a regular human being, he started buy saying, so we are making a deal right? I guess sitting in the showroom was a waste of his time. Within 3 minutes he asked for my driver's license...... Wait, what? I still haven't got what I asked for. I told him I was going to wait to see the numbers and just as I was about to ask him to let me look at a similar car to the one I wanted he just decided to get up and walk away, wow!! I was still talking, so Mr Wilson yells at me from the middle of the showroom, "any other curve ball I should know of?" By now I am ready to get up and leave, so after a few minutes he comes back and tells me a number for my trade, I wanted to laugh, literally I wanted to laugh, I was at three other dealers during the week and got $5000 more than what he offered me, at this point I knew he just wanted me to leave, I guess he assumed I wasn't serious, then Scott looks at me and asks, so what you say? So I asked him for my key, which he brought back to me immediately at any point in time he offered me a test drive, or asked me what was I looking to do, all he said was "well you are not giving me information I assumed you were not serious, as he walked away, excuse me! I was still talking and Scott just turned his back on me and walked away again. I got up walked up to him and I told him he was rude and disrespectful. Only when I told him I was going to write a review about my terrible experience at his dealership only then out of nowhere like a miracle he turned into a true professional, apologized and now he was interested on talking to me, having purchased no less than 20 cars in my life, by far this was the worst experience ever, this guy Scott Wilson was quick to prejudge and profile, I love cars and don't pride myself on being a tough negotiator, if I like the car I buy it, I did tell him to change his ways, in this day and age you never know who are you talking to, not because somebody is wearing a baseball cap and doesn't want to hand over personal information, means that they are not serious buyers, I guess if you don't do as Scott wants, you are not worthy of his time, I still can't belive that there are still people like this guy. Not even worthy of one star, good thing for me a 30 minute ride to another Hyundai store took care of the problem, they made me an unbelievable deal and I was treated like my satisfaction was all that matter to them. By the way I got $17000 for my trade not the $12000 Scott offered me. If you don't want to be hustled and treaded according to your appearance, save yourself the agriviation and avoid Napelton's Valley Hyundai at all cost. New dealer same old school tactics! More

Welcoming, understanding, positive, no-pressure experience! After visiting numerous car dealerships over the course of a month, I was exhausted and frustrated with the whole process of buying or possibly leasin After visiting numerous car dealerships over the course of a month, I was exhausted and frustrated with the whole process of buying or possibly leasing a new car and finding one I liked all around that fit my budget. Upon arriving at Hyundai, I was warmly greeted as soon as my husband and I pulled into the parking lot by Brandon Miller. Right away I could sense his down-to-Earth, inviting demeanor and introduced myself and then proceeded to tell him my story about what led me to pursuing a new car and specifically, Hyundai. Brian listened intently and empathetically and ensured me that he would work to get me the best deal for my trade-in and new car. After a first visit on a Friday evening, we were able to test drive the 2015 Santa Fe Sport, which I fell in love with immediately! We set up an appointment to return a week later and took another test drive and ended up leaving that day with a lease for a 2015 Hyundai Santa Fe Sport and they matched my trade-in price quote from CarMax! Very warm, welcoming, polite environment and it truly was a no-pressure experience, unlike the many other dealerships I have been to. Brandon gave us the time and space we needed to think over our decision and did not harass us with annoying phone calls, unlike all the other dealerships I'd been to. I'm very much looking forward to continue to do business in the future with Napleton's Valley Hyundai! Jaimie Z. More

Great overall experience! Great overall experience at Napleton's Valley Hyundai. My mom and I came in to check out their inventory and walked out with the keys to her brand new Great overall experience at Napleton's Valley Hyundai. My mom and I came in to check out their inventory and walked out with the keys to her brand new Elantra within a couple hours. Very professional, especially our salesmen, John! Highly recommended! More