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Napleton's Valley Hyundai
Aurora, IL
2,721 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,721 reviews
June 06, 2026
Please, learn from my experience and avoid this location and Hyundai for that matter. I purchased a certified used Tucson in January (2026). My salesman was Vasile. Trouble from the start. They told me the and Hyundai for that matter. I purchased a certified used Tucson in January (2026). My salesman was Vasile. Trouble from the start. They told me the car was certified, yet it wasn’t. I had to return for it to be certified. Within 2 weeks, it was leaking oil. Needed an oil pan replacement. That was just the beginning. I had to have the car towed in 4 additional times for repairs. Yet, I live closer to another dealership and they informed me that this car should have never been certified because it’s a “lemon “ I also had to have 2 more oil changes because apparently it was done incorrectly here. The dealer in Matteson said the best option is to give up the car and take a hit to my credit because it’s will continue to have issues and be out of warranty. Blue link doesn’t work. It tells me the car is normal even when it was broke down on the side of the road and undriveable. The customer service for Hyundai told me that I have a lemon and they want to make this right and then they never reached back out to me. I wouldn’t believe this were possible if I weren’t having to experience it for the last 6 months. Shame on Napleton. Shame on Hyundai. I only hope this review helps others never have to experience the nightmare I am currently living through. . More
by Robinsonthree
June 03, 2026
Faris and Daniel were terrific to work with. We got a great deal that no one else even came close to. Daniel answered all of our questions and made the process easy. We got a great deal that no one else even came close to. Daniel answered all of our questions and made the process easy. More
by Kim D
Employees Worked With
Daniel Martinez and Faris Ihmeidan
June 03, 2026
Very pleased with your salesman Ryan he was very helpful, he is a keeper! I’m very pleased with my new car. he is a keeper! I’m very pleased with my new car. More
by Lmorici7
Employees Worked With
June 01, 2026
I just paid this dealership for an expensive repair on my 2013 Jaguar XF & the problem still exist. It was leaking coolant so several things had to get replaced. I bought the car from this dealership in Marc 2013 Jaguar XF & the problem still exist. It was leaking coolant so several things had to get replaced. I bought the car from this dealership in March of 2024. I started smelling coolant a week after buying it. At first they told me I had to wait 30 days for the warranty to kick in. So at a later date they replaced a hose. Remind u today is June 1st 2026 & over $6,000 later I’m still smelling coolant & it’s still leaking. At this point I’m mentally drained & I will NEVER do business with this dealership or its affiliates again!! More
by Marcus Lindsey
Employees Worked With
Diego (He was professional so the bad review isn’t about him)
June 01, 2026
It is not the dealership but the salesperson. .....As he is truly an asset to Napleton and you should be proud to have him He gives Napleton just what they needed. Service not only with a smile .....As he is truly an asset to Napleton and you should be proud to have him He gives Napleton just what they needed. Service not only with a smile but a sense of feeling valued. He listens and delivers....... He is 5 stars!!!!!! More
by donnad
Employees Worked With
Dillon Strack
June 01, 2026
We have had nothing but trouble after purchasing a car from this dealership. Horrible Service Experience. We have had to have a new motor put in, new axels, back up camera is all of sudden. Not working, t from this dealership. Horrible Service Experience. We have had to have a new motor put in, new axels, back up camera is all of sudden. Not working, the AC does not work, you can’t roll down the passanger side window from the drivers side. Yes, we bought the car used and yes we got the extended warranty but I have spent over $3000 on this used car that was apparently multi-point inspected when we bought it. We haven’t even had it a year! We will never buy another car from this dealership. At this rate I wish they would by it back because it is a lemon! More
by KB514
Employees Worked With
Sales and service
May 24, 2026
Yourself u and ur manager(Mike) never give up on me,u will never know how much that means to me.you guys are so awesome and wonderful. God said according to your faith it shall be done. Once again thank will never know how much that means to me.you guys are so awesome and wonderful. God said according to your faith it shall be done. Once again thank you. More
by debbiewinfrey456
May 22, 2026
Strait forward pricing. Friendly professional staff. I’m hopeful about the future with our new car. Friendly professional staff. I’m hopeful about the future with our new car. More
by holmey11
Employees Worked With
May 21, 2026
They sold us a lemon! Won’t stand behind warranty work. Transmission first 2 days, wheel bearings, capsules, wiring harness. They SUCK! Do NOT BUY from them- read the re Won’t stand behind warranty work. Transmission first 2 days, wheel bearings, capsules, wiring harness. They SUCK! Do NOT BUY from them- read the reviews!!! Several BAD reviews! Don’t get screwed! More
by Long6
May 16, 2026
I have bought my last 2 vehicles from Napleton Hyundai and both experiences have been low stress, friendly and professional. I always do a lot research before I buy and Napleton Hyundai always has the bes and both experiences have been low stress, friendly and professional. I always do a lot research before I buy and Napleton Hyundai always has the best deals and customer service. This time I dealt with Faris on the phone to come up with the sales offer I wanted and Jordan took care us at dealership to finalize the delivery. Jordan even called me the next day to see if I had any questions that he could help me with. If you want the best deal and great customer service I would highly recommend Napleton Hyundai. More
by Tim
