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Napleton's Valley Hyundai
Aurora, IL
2,701 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,701 reviews
April 01, 2026
Best place to buy a good car in our area. No doubt—go only to Daniel. He is a true professional and a very caring, attentive dealer. He’s focused on the client’s needs, not just making a sale No doubt—go only to Daniel. He is a true professional and a very caring, attentive dealer. He’s focused on the client’s needs, not just making a sale. Communication with him feels easy and natural, like you’ve known each other for a long time. Excellent soft skills. Highly recommend! More
by RusselK
Employees Worked With
Danel Cabac
March 31, 2026
Dion was the man. Very helpful and worked well with my limits. And being a short man, I’ve got many limits. Very helpful and worked well with my limits. And being a short man, I’ve got many limits. More
by Vandenberg.kevin01
March 30, 2026
Great experience at Napleton’s Valley Hyundai. Shoutout to Lukas, my sales rep, who made the process smooth and straightforward. Even though I bought a used vehicle that wasn’t part of their usual Shoutout to Lukas, my sales rep, who made the process smooth and straightforward. Even though I bought a used vehicle that wasn’t part of their usual Hyundai inventory, the team moved fast and stayed solution‑oriented throughout. We hit a snag when my bank temporarily froze my account due to an ACH wire limit, but Lukas stayed patient and flexible while we figured out a workaround (ended up using a cashier’s check). I also appreciated that they were reasonable and transparent, especially since I had done my own research on the car. While there wasn’t a ton of room to move on price, which is understandable for a used vehicle, we ultimately found ways to make the deal come together with some give and take on both sides. Overall, a solid buying experience with good people who focus on getting a deal done the right way. Would recommend asking for Lukas. More
by j.one31
Employees Worked With
Lukas
March 22, 2026
Dillon Strack did an excellent job in helping us with our purchasing process. We were buying a car for my wife and she is very happy with her new truck. purchasing process. We were buying a car for my wife and she is very happy with her new truck. More
by Mark
Employees Worked With
Dillon Strack
March 19, 2026
I had an amazing experience working with Daniel Martinez at Napleton Hyundai in Aurora. He was incredibly helpful from start to finish, taking the time to explain everything clearly and making sure I unders at Napleton Hyundai in Aurora. He was incredibly helpful from start to finish, taking the time to explain everything clearly and making sure I understood all my options. He really went above and beyond to help me get into my car, and even helped me upgrade to a higher trim with better features, which I truly appreciate. I never felt pressured, and he made the whole process smooth and stress-free. Overall, the entire staff was welcoming and professional, and the customer service was excellent. I would definitely recommend Daniel to anyone looking to buy a car! More
by Raynejamison13
March 09, 2026
The best experience at a car dealership. On the 1st day, we were received by Eric Goddard. He was extremely patient with us. We test drove Ionic9, Ionic6, Ionic5, and Pallisade. He was smill On the 1st day, we were received by Eric Goddard. He was extremely patient with us. We test drove Ionic9, Ionic6, Ionic5, and Pallisade. He was smilling all the time and answered all our questions patiently. He was the reason we visited the showroom the second time to finalize our purchase. However, he was busy with another customer and we met Dillon Strack. He was equally nice and patiently answered all our questions. We test drove the Ionic9 again - just to make sure we investing well. We loved the vehicle. After spending 5-6 hrs at the dealership, and having innumerable conversations with the Manager Mark, and negotiating the price and accessories, we came home with our new vehicle. We love it. And we truly had a great experience at the dealership. Thank you - Eric, Dillon and Mark. More
by rangara
March 04, 2026
I purchased a used 2021 Audi SQ5 from this dealership. Within 15 days and fewer than 500 miles, the vehicle developed a water pump / cooling system issue, which was confirmed by independent repair shops, Within 15 days and fewer than 500 miles, the vehicle developed a water pump / cooling system issue, which was confirmed by independent repair shops, including Audi(roughly $7K repair) I notified the dealership immediately and requested that the vehicle be repaired(as required by Illinois law). After delays, the dealership stated they would only perform the repair if I first signed a “General Release of Claims” waiving past, present, and future claims and agreeing to confidentiality and non-disparagement terms. I explained that requiring this in order to perform the repair was not permitted under Illinois law, but I was told that if I believed that to be the case, I should take the matter to court. Because the dealership refused to perform the repair without signing that document, I opened a complaint with the Illinois Attorney General. While this process is ongoing, I am currently without a vehicle and the dealership has not offered assistance or an alternative solution. I am confident this situation will ultimately be resolved in my favor, but in the meantime I am left without transportation & paying a car note for a car I cannot use. I am sharing this experience so other consumers can make an informed decision. More
by Matt Smalley
Employees Worked With
Other Employees :
Faris Ihmeidan, George Valker
March 04, 2026
Dion was very nice and helpful. Appreciated his honesty. This is my 2nd car that I have bought from you and I highly recommend your dealership Appreciated his honesty. This is my 2nd car that I have bought from you and I highly recommend your dealership More
by dapawlak830
Employees Worked With
Dion Allen, Moritz Saini
