Napleton's South Orlando Chrysler Jeep Dodge Ram

I was on vacation in Orlando and needed some warranty work performed for a braking issue. Went to the dealership (napleton dodge) was there around 945. Was given an estimated time of completion of noo work performed for a braking issue. Went to the dealership (napleton dodge) was there around 945. Was given an estimated time of completion of noon. That time came and went. Next update was 1400. Then finally finished at 1510. Had to wait for another 20 mins to talk to the service supervisor to explain my dissatisfaction. Then was only offered an apology. Clearly they viewed servicing a vehicle they would unlikely see again as a very low priority. Otherwise they can't explain why replacing 2 calipers and turning rotors would take over 5 hours and grossly underestimating the wait time. A shuttle was offered but the wait time given was only an 1.25hrs not another 3.5 that it turned out to be! If you are on vacation and wanted to be treated fairly GO TO ANOTHER DEALERSHIP. The work was performed was fine and the people are friendly as they bend you over. The service manager on duty Santos could not care less about you. More

Mr Hessler is a very rude and curt individual. The worst experience of my life. I will never do business with this company as long as he works for them experience of my life. I will never do business with this company as long as he works for them More

Very rude. Shouldn't be working in his position around customers. Won't be back. Will tell all my friends. Will be talking to the bbb :( around customers. Won't be back. Will tell all my friends. Will be talking to the bbb :( More

I called ahead of time early in the morning to schedule an appointment around 8:00am and spoke to Shawn over the phone and he was able to get me in as quickly as 8:45am that same day with the help of his a an appointment around 8:00am and spoke to Shawn over the phone and he was able to get me in as quickly as 8:45am that same day with the help of his assistant receptionist, (She was very nice and gave Excellent Customer Service over the phone) I came in so happy, and Brian Lorant the service advisor helped me quickly and immediately and waisted no time, he was kind and friendly, very knowledgable and quoted me the best price for me. I really appreciated his assistance in helping me install an aftermarket accessory on my vehicle, I always prefer to go to the dealership to have my vehicle worked on because they will know what's best and will be first hand knowledgable on getting the job done! Thank you so much! I would come back here again! I really appreciate there time and their assistance! I hope they have a nice day! And I would highly recommend going to this dealership for any type of service, it was truly an exceptional customer service experience! And if you come, I would ask for Brian Lorant (Service Advisor) because you don't always receive good customer service everywhere you go, and sometimes you get bad service, But I have to say Brian Lorant exceeded my expectations and went over and beyond! More

PLEASE AVOID!!! If you do not speak Spanish PLEASE AVOID!!!!. Betsy was my sales rep and was terrible, we spent 30 min looking at inventory on line, wrote down stock numbers to look at, it started sp AVOID!!!!. Betsy was my sales rep and was terrible, we spent 30 min looking at inventory on line, wrote down stock numbers to look at, it started sprinkling outside so she said she was sensitive and needed an umbrella;.ok whatever, but then came back and said she threw out the paper! WHAT!!!!! Nice waste of time. The other sales reps are no help, if you are not there to spend big they do not care about your business there was a black sales manager ( don't remember name) that was flirting with the sales rep Betsy, I couldn't believe it. Stay away! More

Took my car in with an electrical fault that rendered the car unsafe to drive. Initially Mr Hessler was very friendly and assured me all would be done to repair my car. After a few phone calls wherein he w car unsafe to drive. Initially Mr Hessler was very friendly and assured me all would be done to repair my car. After a few phone calls wherein he was asked if a guarantee could be given that the fault was fixed and the car safe to drive, he responded that this could not be given. It was put to him "would you put your family into a car that you know could potentially kill them?" His response was "we are not talking about my family" and "I do not like your tone". He then suggested that "his dealership could no longer help us" and that we should take our "vehicle elsewhere". Effectively washing his hands of the matter. My husband emailed him stating that he was not happy that Mr Hessler had upset me and that all we want is our car fixed. We even consulted with an attorney who advised us that Chrysler Dodge Jeep are "legally obligated to repair my car to ensure that it is safe to drive". My car sat in their service yard for 3 weeks with only initial investigations being performed on it. No repair was ever carried out and although Mr Hessler footed the bill for a rental vehicle "out of the goodness of his heart" he also stated that I had "taken advantage" of the rental car situation - bearing in mind they had my vehicle for almost 3 weeks and I have to work and run children to school. I found Mr Hessler to be slippery, insulting, belittling and he also refuses to answer emails repeatedly. In a nutshell, stay as far away from this dealership and especially this particular person. More

William provided excellent service. He informed me about service rates and provided quality recommendations. I went in for an oil change and ended up buying new tires and an alignment. service rates and provided quality recommendations. I went in for an oil change and ended up buying new tires and an alignment. More

My experience with Napleton: friendly, courteous and professional staff. Really, the service offered to me was done as expected, good thing I’ve read a few reviews first before going. professional staff. Really, the service offered to me was done as expected, good thing I’ve read a few reviews first before going. More

He was quite professional and knowledgeable about the inventory and services. His knowledge about these things are helpful for me as a customer. The advice that was given to me had really been a determin inventory and services. His knowledge about these things are helpful for me as a customer. The advice that was given to me had really been a determining factor for the decisions I make. More

Very professional, clear on all details, made me feel at home and no pressure. I will recommend it to all my family and friends!!!..Kudos home and no pressure. I will recommend it to all my family and friends!!!..Kudos More