Napleton's South Orlando Chrysler Jeep Dodge Ram

Fantastic customer service! I went in with a specific car in mind and was greeted immediately by Abner LaSalle. I had been told to ask for Jason and he introduced to me right aw I went in with a specific car in mind and was greeted immediately by Abner LaSalle. I had been told to ask for Jason and he introduced to me right away, then Abner took me to test drive the car I was interested in. I went in at 10 and I was on my way in my car by 12:30. The whole experience was wonderful. The friendliness of everyone I dealt with was outstanding. Several people I didn't even get names for congratulated me on my purchase. I want to say that Mo was my financial guy, but I'm horrible with names, LOL. I would highly recommend this dealership to anyone. More

Trust no one. I finally got some time to take my Jeep to Napleton Orlando for a recall (first time visiting this establishment). I went to pick it up later that day I finally got some time to take my Jeep to Napleton Orlando for a recall (first time visiting this establishment). I went to pick it up later that day, and it didn't start. They looked at it the next day and said it would cost $1300 to fix. Fix what? It wasn't broke in the first place. Now I'm no mechanic, but simple logic tells me if I give something to someone and that something got messed up, it should have nothing to do with my wallet. Either they did not implement it correctly or I'm getting the run around. After nearly having a breakdown of the money I already don't have- I called Chrysler corporate and told them about the situation, and they said that I would be reimbursed. YAY! So I had Napleton fix whatever it was that they messed up and I submitted the invoice to corporate. BUT the other day Chrysler called me back saying they would not reimburse because "things sometimes break". It honestly felt like I got mule kicked in the gut. And on top of that, the woman on the phone also said that Brian Hessler (Service Manager) confirmed the vehicle was in "working order" after they implemented the recalls and that this was a separate issue. Seriously. How is this even possible that these issues are not related. One of the recalls (P54) was to externalize the fuel pump relay out of the TIPM (Totally Integrated Power Module) so the vehicle would not stall without warning. And what have you? The TIPM needed to be replaced because now the vehicle will not start: $1300 What if I came back to pick up my vehicle and the tire was flat? Would that be my problem too? I left my vehicle with these guys TRUSTING that they would do a simple recall and it ended up costing me $1300. Again, I may not be the best with vehicle mechanics so think of it like this: My friend tells me that he can make the door to my house safer, free of charge. I say go ahead, do what you need to do. I come home and the door doesn't even open. I tell my friend that the door won't open and he tells me that it will be $1300 to make that happen. We probably wouldn't be friends after that. Update: Vehicle continues to stall and electrical components act possessed. I do not feel safe in this vehicle. More

Super service advisor Henry Diaz My wife and I were visiting the Disney theme park resorts in Orlando from Miami when we had an issue with our Jeep's Battery. We took the vehicle in t My wife and I were visiting the Disney theme park resorts in Orlando from Miami when we had an issue with our Jeep's Battery. We took the vehicle in to Napleton's South Orlando Jeep/Dodge dealership service center where we were helped by Mr. Henry Diaz. You could not ask for better service than what we got from Mr. Henry Diaz. Truly a professional, Mr. Diaz represented Napleton Dodge with true class and outstanding service. Having to get your car worked on during your vacation is not the ideal scenario but thanks to Mr. Diaz, it was quick and painless and thankfully covered under the warranty! I would not hesitate to recommend Mr. Henry Diaz of Napleton Dodge to family and friends. Richard Cabrera Miami, Florida More

Service Manager A+ Initially, I ran into some issues, but they were quickly resolved with personal attention from the Service Manager who expressed genuine concern and w Initially, I ran into some issues, but they were quickly resolved with personal attention from the Service Manager who expressed genuine concern and wanted to help in any way he could. After a personal phone conversation, he set up a time for my vehicle to be picked up from my place of employment two different times to fix my car. The service was quick, the personnel were helpful and prompt, and they remain true to making things "hassle-free and as easy as possible." I am grateful for the individual attention and help they have provided and highly recommend their customer service department to everyone! More

Service I have been dealing with the Chrysler dealership since I moved to Florida in 1995. I went to this dealership and was greeted by Henry D. He is very fr I have been dealing with the Chrysler dealership since I moved to Florida in 1995. I went to this dealership and was greeted by Henry D. He is very friendly and knowledgeable. I explain my problem and he was very attentive and gave me a solution. He has great customer service even if it's for a car problem or an oil change. Keep up the good work and thank you again for your service. More

Awesome My husband and I went to the dealership on 3/28/2015 to look at the Chrysler 200 limited. We were greeted by Emillio N. Emillio found the exact car My husband and I went to the dealership on 3/28/2015 to look at the Chrysler 200 limited. We were greeted by Emillio N. Emillio found the exact car I was looking for and drove us out to the Clermont location to pick the car up and bring it back to the Kissimmee location. This was a long day. Our salesman Emillio to excellent care of us the entire day. After being there for so many hours and starving he went to Racetrac and got us some empandas and some advil for my headache. Emillio is extremely passionate not only for the work that he does but mostly for his customers that he assists. At the end of the day he had a happy customer and sold a car. I would highly recommend him and the dealership to anyone who is looking to buy a car. Make sure Emillio is your salesman! ! Thank you to everyone! ! Melissa :) More