Napleton's South Orlando Chrysler Jeep Dodge Ram

Great Customer Service I liked that they were understanding about our time. We had to leave for an event and come back. The sales manager assisted us in getting finished. Th I liked that they were understanding about our time. We had to leave for an event and come back. The sales manager assisted us in getting finished. The GM came over and thanked us for our business. A few things can be worked on, but overall, great experience. More

WONDERFUL EXPERIENCE!!!!1 I visit Napleton Chrysler Jeep Dodge Saturday Feb 27,2016 My salesman was the best Bob Conti. Very helpful and friendly. The best experience I every I visit Napleton Chrysler Jeep Dodge Saturday Feb 27,2016 My salesman was the best Bob Conti. Very helpful and friendly. The best experience I every had a car dealership. I got a car that I'm really happy with . Thank You so much Bob Conti your the best hands down. More

Great experience I came in searching for something specific and with the help of Donna I was able to find exactly what I wanted. Could not recommend enough. I came in searching for something specific and with the help of Donna I was able to find exactly what I wanted. Could not recommend enough. More

Nasty accounting rep - Kathy Padron My husband and I bought a new dodge truck last year and circumstances took us out of state. We received a check (tag refund) but weren't able to cash My husband and I bought a new dodge truck last year and circumstances took us out of state. We received a check (tag refund) but weren't able to cash it within the 90 days as required according to the front of the check. After numerous calls to get help in reissuing the check, I was unfortunately connected with Kathy Padron. She was so horribly rude and condescending. Her tone was nasty and not appreciated. She has no clue what my circumstances were. There was no need for her nastiness and I certainly don't deserve to be treated so horribly. I simply asked how to get a check reissued. Prior to dealing with this person I would have recommended Napleton. Now, however, I will spread the word that service after a purchase is a nightmare. More

Took My Money, Didnt Repair And Denied Me My Refund! Im From New York. Moved To Kissimmee For A Better Life For Myself And My Family. I Purchased A 2011 Dodge Charger R/T (Not From The Dealer) I Went To Im From New York. Moved To Kissimmee For A Better Life For Myself And My Family. I Purchased A 2011 Dodge Charger R/T (Not From The Dealer) I Went To Napleton For A Warranty So I Can Be Fully Covered. I Met Henry And He Seemed To Be A Polite Honest Person INITIALLY Because He Sold Me The Best Coverage 400.00$ Down Payment. 45days Later I Dropped My Car Off Due To A Couple Issues. He Kept My Car For 7days And Gave Me A Rental. When I Picked Up My Car I Was Told From Henry That EVERYTHING was Fixed. When I Drove Off The Lot I Immediately Noticed I Had The EXACT same Issues And The Same Service Lights As When I Dropped My Car Off. Henry Told Me He Was Sorry It Was A MisCommunication With The Service Guys. He Couldnt Fit Me In The Schedule For My Car To Get Serviced , He Would Call Me Tomorrow.......... Then Tomorrow .... Then The Next Day .... Then Next Week ..... Next Thing I Know It Was 2 Months Later And He Was Still Waiting On The Parts He Had Ordered! So I Stopped Paying My Monthly Warranty Bill And I Demanded To Talk To His Boss Which I Met With Brian Hessler . In A Meeting Henry Admitted To Brian Nothing Was Fixed. He Admitted It Was A MisCommunication With The Service Guys. At That Time I Terminated My Warranty And Wanted A Full Refund Which I Was Told Would Be Returned To Me In 6-8 Weeks Along With The 100$ Deductable That Henry Was Told To Pay Me Back From His Own Paycheck . Here I am 6 Monthssssss Later And Never Recieved My Refund .... Brian Hessler Doesnt Pick Up The Phone At His Desk And Never Returns My Calls After Leaving Numerous Voice Mails . I Was Told From The Acountant Dept. That In Their System It Shows I Am Not Entitled To No Refund Which Is Obsurdddd Because I Spent Alil Over 700$ At Napleton And Never Had NOTHING fixed! Very Fustrating Situation For Me . Noone Would Help Me At Napleton ... For This I Would Never Give Them My Money And Wouldnt Recommend Napleton To ANYONE!! They Robbed Me With Smiles And Handshakes Just Without A Gun..... More

Great Friendly & Prompt Service! I'm from Philadelphia and was in Kissimmee on vacation. My car broke down New Years Eve. New Years Day I was calling dealers to see what their hours I'm from Philadelphia and was in Kissimmee on vacation. My car broke down New Years Eve. New Years Day I was calling dealers to see what their hours would be for the weekend and, to my pleasant surprise, Napleton was open. I spoke to a service manager named Marty. He advised me to bring my car right in and talk to service rep Henry. Took me about an hour to get there, but when I arrived Henry greeted me right away and immediately analyzed my car, telling me what the problem was. Then he arranged for a ride back to my hotel, and since the repair was under warranty he arranged for a rental car for the next day. They promised to have it fixed the next day, Saturday, and it was ready Saturday afternoon. Unfortunately when I picked the car up Saturday night the "check engine" light came on again after driving for about 40 minutes. I took the car back in on Sunday morning and was greeted by Brian, the service manager on duty then. He immediately put the analyzer on my car, advised me what he thought was wrong with it, cleared the fault light, and said I'd be OK driving home, which I was. The service I received byHenry, and then Brian, was second to none!! If i lived in the area I'd buy my next car from them. Hats off to Henry and Brian for doing all they could for me while facing this situation on vacation. It couldn't have turned out any better:) Napleton Chrysler Kissimmee should be the standard setter for auto dealerships and Chrysler should be very proud of them! More

Great Service Visit My new Jeep Wrangler (5000 miles) had an oil leak so I brought it in to be fixed, Brian Peterson greeted me right away. He was polite and helpful from My new Jeep Wrangler (5000 miles) had an oil leak so I brought it in to be fixed, Brian Peterson greeted me right away. He was polite and helpful from the start. I suspected it was the rear main seal and expected it would take several days to complete, especially since it was just a couple of days before Christmas. After a few hours I called and left a message for Brian and was promptly called back. He told me that it was the rear main seal and that they started repairing it already and would be done soon. That was great news and great service!! As you can imagine I was not happy that my new Jeep had a oil leak, so having been treated so well by Brian was very much appreciated. I’ve had bad service from other dealerships and service centers in the past. This was my first visit to the service center at Napleton and I am excited that it went so well. Hopefully this is what I can expect from Napleton in the future, the potential to keep me a lifelong customer is off to a very good start. Thank you!! More

Awesome! Our buying experience at Napleton was awesome! Our sales person, Pete took a long time to help us out, we were there for a couple of hours picking out Our buying experience at Napleton was awesome! Our sales person, Pete took a long time to help us out, we were there for a couple of hours picking out a car, test driving, etc. He was really nice and attentive, and he took the time to explain how all the technologies in the car worked. I would most certainly recommend this dealership to our friends and family, and I would most certainly go back for future purchases! More

katie/ Tex They both took care of me. Needed a key reprogrammed. I have a 2014, and it's been in the shop 3 times, for the same problem. They both took care of me. Needed a key reprogrammed. I have a 2014, and it's been in the shop 3 times, for the same problem. More

Wow what a great guy Called spoke to Mark Andrichak who helped me find a car. I'm from Naples and didn't want to waste a drive over for a car not having options wanted. He Called spoke to Mark Andrichak who helped me find a car. I'm from Naples and didn't want to waste a drive over for a car not having options wanted. He was so kind. This type of employee is what makes a dealer ship 5 star. I'm still looking for that car. I wouldn't mind the drive, our dealer in Naples ( very bad)?? And very overpriced. Kudos to Mark thank you in advance for all your time and patience with me. More