Napleton's South Orlando Chrysler Jeep Dodge Ram

Friendly and honest service Francis was very knowledgeable in her line of work, answering all my questions and making sure that my wife and I were comfortable while waiting for a Francis was very knowledgeable in her line of work, answering all my questions and making sure that my wife and I were comfortable while waiting for a good three hours and provide the assistance of delivering my new car home. Thank you very much, Felix Ramos More

Not even one star! This place is a scam when it comes to online prices!!! DO NOT BELIEVE THE PRICE!!!!! Don't waste your time driving to the place. The price on line wa This place is a scam when it comes to online prices!!! DO NOT BELIEVE THE PRICE!!!!! Don't waste your time driving to the place. The price on line was $3,750. The tag on the car when I got there was $4,790. With a $499 trade in the final price they gave me was $5,450!!! I have dealt with a lot of dealers in my years but this one takes the prize on deceit!! More

Great Service Came in to look at different jeeps for my wife and met Luis Perez that was amazing and his manager Richard LeBaron. With their combined help sold us Came in to look at different jeeps for my wife and met Luis Perez that was amazing and his manager Richard LeBaron. With their combined help sold us a Jeep. This dealership is amazing! More

HAPPY OWNER OF A 2016 CHRYSLER 300 As soon as I walked into the Dealership I felt very welcomed. The Sales people there are so kind and willing to help even if it's not their sale. My s As soon as I walked into the Dealership I felt very welcomed. The Sales people there are so kind and willing to help even if it's not their sale. My sales person was Emilio Navarro. Not once did I felt pressured or obligated to buy anything. I felt like I was amongst friends and all questions I had I got answered. The next day I came with my husband and I surprised him with a 2016 Chrysler 300 thanks to Emilio and his patience with me the day before. Emilio is down to earth and will make you feel comfortable while you make your purchase. He is also very knowledgeable on all the vehicles on his lot. I want to thank the staff at Chrysler Napleton Kissimmee, you guys are AWESOME!! As soon as I'm ready I will be getting another vehicle from this dealership and for me to say that is big. I do not like dealerships because of the hassles they put you through but this is not the same; these employees really do make you feel at home. THANK YOU ONCE AGAIN!!!! More

Napleton Kissimmee Chrysler Jeep Dodge Ram Rocks! We would like to take this opportunity to thank Bob Conti, RJ Marion, and everyone else at Napleton Kissimmee that helped make our Dodge Ram 2500 truc We would like to take this opportunity to thank Bob Conti, RJ Marion, and everyone else at Napleton Kissimmee that helped make our Dodge Ram 2500 truck buying experience a dream come true! We drove 3 hours to get to the dealership and it was well worth the trip. They are great people and were a pleasure to get to know and do business with. We love our new truck and can't wait to see what adventures we will find in it.! So thank you guys! We couldn't be happier! Brian and Mary Browne More

Awful Sales Services I decided to try this dealership again with the intent of getting a new Jeep Grand Cherokee. I knew exactly what I wanted and I had told them I wante I decided to try this dealership again with the intent of getting a new Jeep Grand Cherokee. I knew exactly what I wanted and I had told them I wanted to factory order one. They came back with high numbers and I told them if they can drop the MSRP they would have a deal; so a week goes by and I hear back from Rafael Rivera a sales rep and he called to tell me what it would be which was 43,000 fully loaded (I told him all the options the first day we met) I told him to text me the information in case we had any issues I would have proof, we decided to get trade in a different vehicle so negative equity wouldn't carry over we agreed on a trade in price and kept mentioning 43,000$ to make sure we were on the same page and we were (kind of) we tell them well be back Monday and we can start the factory order paper work. On Monday that's when everything went down hill, John Guzman the sales manager tried a bait and switch twice; he presented a jeep that was in transit but it was missing an option, I told him to added the rock rails, 15+ minutes later he comes back with a build list for a factory order he "messed" with the numbers and presented roughly 40,000$ after everything was accounted for, now at this point I almost signed it but me and my parents who were with me that day and the previous Saturday told them what happened to the 43,000 MSRP that you guys said, John decides to lie and say that he never heard of such a thing, after I show him the text he gets really defensive and starts making excuses why it cant be 43,000$, all in all we left the dealership enraged and needless to say we will not be shopping at Napoleon Chrysler Jeep Dodge anymore. and before you say YOU can help NICK you can't because you don't care about your customers especially your loyal ones I've tried contacting you multiple times and sent countless emails and all I get is "oh he is in meeting" or I get on of your automated emails, I know you wont help so don't bother if you decide to help YOU call me this is your problem not mine. More