Napleton's Schaumburg Subaru - Service Center

Bought my Ascent in 2022 from Napleton and have had all my maintenance done there. Super easy to schedule thru the app, always a nice experience working with Keith and always fast professional service incl my maintenance done there. Super easy to schedule thru the app, always a nice experience working with Keith and always fast professional service including a car wash. Thanks Napleton. Now when will Subaru come out with a hybrid Ascent? More

The staff is very knowledgeable and professional. It makes bring my vehicle in for any service a good experience. It makes bring my vehicle in for any service a good experience. More

Service writer knowledgeable and took care of the problem quickly and thoroughly.. Have always had good service from this dealership. quickly and thoroughly.. Have always had good service from this dealership. More

Great and prompt service, they keep me informed with a good rundown of what’s going on! good rundown of what’s going on! More

Very knowledgeable persons in the service center is a positive feature of this dealer shop. The negative side is that there is no automatic car washing facility in this dealer facility. positive feature of this dealer shop. The negative side is that there is no automatic car washing facility in this dealer facility. More

Customer service supervisor is Is very good at explaining the problems and their solutions for them. the problems and their solutions for them. More

staff in the service dept are very nice very accomodating explain what needs to be done Waiting area is clean they have snack and drink available for the customer explain what needs to be done Waiting area is clean they have snack and drink available for the customer More

Very efficient business operation throughout leasing process. Outstanding service department provides excellent care and maintenance of vehicle with honesty practiced throughout . process. Outstanding service department provides excellent care and maintenance of vehicle with honesty practiced throughout . More

Very impressed with the service. I had an appointment at 11:00 and was taken in right away. Keith checked my car in, answered all my questions and my vehicle was serviced very quic I had an appointment at 11:00 and was taken in right away. Keith checked my car in, answered all my questions and my vehicle was serviced very quickly and I was on my way. More

this is an all around dealership from the time I purchased the suv i feel like family purchased the suv i feel like family More