Napleton's Schaumburg Subaru

Great experience on this dealership I just walk in last saturday at around 4:10 pm. I'm not expecting that i can find a salesman to help me the car that i saw in the internet. The name o I just walk in last saturday at around 4:10 pm. I'm not expecting that i can find a salesman to help me the car that i saw in the internet. The name of the sales associate is Jeff Treadwell. He help me all the way until i got the car. He is awesome. I will recommend him to a Napleton Subaru manager to give him a reward. Thanks a lot. More

Great Internet Sales Department Sent out an internet request to several Subaru dealerships in the Chicagoland area and then visited 3 dealerships with the best price response, which Sent out an internet request to several Subaru dealerships in the Chicagoland area and then visited 3 dealerships with the best price response, which included Napleton Subaru. Had an excellent experience working with Erica Juarez in their internet sales department over the Memorial Day weekend - Erica was very helpful and informative in selecting a Subaru Impreza that met my needs and the sales manager Chris Napleton great in offering the most competitive pricing on my selection. Although Napleton was able to get me the best deal on the Impreza I was looking for, unfortunately they did not have the unit in stock (I really wanted to take delivery the same day and ended up paying a few hundred more at another subaru delearship). I will definitely be contacting Erica for my next vehicle... More

amazing experience.. I was not that certain if I was going home with a new car. However, Bob Dippel, and the financial manager worked hard to helped me to obtain one. Than I was not that certain if I was going home with a new car. However, Bob Dippel, and the financial manager worked hard to helped me to obtain one. Thank you Subaru- Napleton for the best customer experience. More

Had a very pleasant experience at Napleton's! Worked with Trisha Carrick and she was professional and very knowledgeable!!! I'd go back for her assistance in a heartbeat! Had a chance to test dr Worked with Trisha Carrick and she was professional and very knowledgeable!!! I'd go back for her assistance in a heartbeat! Had a chance to test drive multiple vehicles and never felt rushed! All of my needs were taken seriously and into consideration during the selling process. More

we got a better car that we spected we stop by to see few vehicles that we found on line, the sales guy Jeff help us up finding a better car than the one we were looking for at affordabl we stop by to see few vehicles that we found on line, the sales guy Jeff help us up finding a better car than the one we were looking for at affordable price as well he knew the vehicles details from different cars, and that help us find the one we needed for my mom, Thanks again Jeffery Treadwell for all your help and expertise ... juan guzman some thing that sales associates can do is smile and greet customers even dough they are not helping them personally thank You More

Buying a Subaru Worked with Cesar to buy a 2016 Subaru Impreza hatchback. His team was very friendly and patient during the process. I would recommend this dealership Worked with Cesar to buy a 2016 Subaru Impreza hatchback. His team was very friendly and patient during the process. I would recommend this dealership in the future. More

Stereotypical Dealership in Every Way Worked with Caesar to buy my used car. He was about as typical as they come and so was the finance guy. They're smarmy, think they're smooth-talking, Worked with Caesar to buy my used car. He was about as typical as they come and so was the finance guy. They're smarmy, think they're smooth-talking, and make you wait...and wait...and wait. Caesar actually used a line on me about sitting around at a bbq with my buddies talking about cars and advised that I didn't want to be the guy with the oldest car, as though somehow I should be embarrassed about the age of my vehicle. Fast forward to purchase. Carmen, I think was his name, claimed he couldn't do anything better APR-wise than what my credit union was offering. Told him I'd just re-fi. Got a call from him on my way home and they magically were able to match my credit union! They sent a guy to my work the following day to complete the paperwork but it never went through and I was stuck with the old APR. I subsequently refinanced with my CU. It gets better. When they pulled my car up, the inside smelled of poorly masked, musty residual cig smoke. The seats had hair on them and there was a rag inside. There were also no car mats. I asked for car mats and Caesar had the nerve to say, "If I get you car mats, will you use us for financing?". He ended up getting me car mats, but it was a ballsy thing to ask nonetheless. Shouldn't my $17K car just come with car mats without my asking? Finally, they don't fill up the gas tank. They sent me off the lot with 1/8 tank of gas after spending $17K. Apparently, that's "policy" for used cars. They'll sing about how much they love and value their customers until it costs them any money. You get the idea. Overall, the car was what I needed and it was one of a kind in terms of year/mileage, but if you're buying new, I'd HIGHLY recommend you find another place to do business. More

Rude Sales Team After waiting for half an hour to have someone show me a BRZ, I was told that I couldn't see the car unless I sat down with a finance manager first. T After waiting for half an hour to have someone show me a BRZ, I was told that I couldn't see the car unless I sat down with a finance manager first. They wanted me to buy the car without even seeing it or getting the opportunity to test drive it. The finance manager was pushy and would not take me seriously because I'm young and wanted to see the car before I struck a deal. Unprofessional and ridiculous. More

worse experience I went in to look at buying a new Subaru and I knew what I wanted so it was really about negotiating price. The salesman I worked with was decent and I went in to look at buying a new Subaru and I knew what I wanted so it was really about negotiating price. The salesman I worked with was decent and friendly and his name was Damien. I ran into issues when he called over his boss (can't recall his name). He was rude, disrespectful, and I would never do business especially if he talks his way to all customers. I was trying to negotiate price and looking to buy within a week. He would not discuss pricing or work w/ me unless I bought a car the same day. He continued to talk down to me and it was insulting. VERY UNPROFESSIONAL even if they gave me best pricing I would not do business because of him More

Terrible experience I was looking to purchase a Subaru Legacy and used the online configuration at Subaru.com. It gave me options of local inventory and online pricing f I was looking to purchase a Subaru Legacy and used the online configuration at Subaru.com. It gave me options of local inventory and online pricing for this dealer. I called ahead on a Friday and asked about the car to verify the online quote and the car details were correct. I was assured all the information was accurate. I made an appointment for Saturday morning and drive over an hour to test drive and purchase the Legacy. Keep in mind, that the dealer representative confirmed this car was a 2.5i Premium and was new per the online quote and the phone call that I made. Upon arriving, I request to see the car and the person I am speaking with says "that's the base model loaner car". I brought my paperwork from the online quote stating its a Premium and they just shrugged their shoulders. They proceed to bring the car around and it is filled with dirt & mud on the driver & passenger side. I was in shock! The only reason I came to this dealership was the online quote which was clearly fake and dishonest. I agreed to look at other cars and gave them an opportunity to make this right. The quote they gave me on a new Legacy was $1.5K above another dealer down the road and they would only give me $500 less on trade-in of my current car as well. Honestly, the entire visit was embarrassing from start to finish. Please consider other dealers before working with this dealership. The lack of professionalism here was amazing! One more thing - they made it a point to tell me "we are not responsible for mistakes" over & over again and made me feel like it was my error. While I agree mistakes happen, the same mistake should not happen online and through a phone call. This was clearly bait & switch in my opinion! More