Napleton's Schaumburg Subaru

STAY AWAY!!! Company uses deceptive sales tactics to charge for extra warranties while avoiding to disclose full amount of the warranty cost! Sales person was Charles and finance person is Nick I believ charge for extra warranties while avoiding to disclose full amount of the warranty cost! Sales person was Charles and finance person is Nick I believe. In addition they have slipped in a 2nd extended warranty contract with pile of paperwork that was ready for signing hoping I won’t notice and I didn’t until I got first bill from financing bank stating what I owe. Dealership effectively charged me extra $4,000 for warranties I didn’t want and are now refusing to cancel them for a pro-rated refund. I have been trying to get a hold of them but they keep avoiding me and transferring to different employees. TERRIBLE customer service! I ended up paying 38K for the car and they couldn’t even put in all four screws on my license plate, wheel rims have sticker residue (it was dark when I bought the car and they knew I couldn’t see it). Worst car buying experiences I ever had in my life! Chris at the dealer refused to cancel and refund one of the two warranties and said that full refund for other one will be posted in about 4-6 weeks, that was almost 3 months ago and I still haven't received any payment. Its time for a lawsuit!! More

This was my first time purchasing a car. They made it super easy for me find the car I wanted. The rep I worked with was extremely knowledgable and worked helped me work around my budget. super easy for me find the car I wanted. The rep I worked with was extremely knowledgable and worked helped me work around my budget. More

The folks at the dealership were very welcoming and helpful. Kareem Thomas was courteous, personable, and really listened to what I had in mind. In addition he was very friendly to my family which ma helpful. Kareem Thomas was courteous, personable, and really listened to what I had in mind. In addition he was very friendly to my family which made everyone feel at ease. A great experience. More

Would like to thank Charles Balfour for making the experience so easy when purchasing my Crosstrek. Also a thank you to Lance Fozo for doing a great job showing me how to work all the car features. experience so easy when purchasing my Crosstrek. Also a thank you to Lance Fozo for doing a great job showing me how to work all the car features. More

Had went in to purchase a used car alen v. Sales and max sale's manager worked with me on promo to show how after 63 months a new would work best and cheapest over time. Left a deposit fairly substantial am sale's manager worked with me on promo to show how after 63 months a new would work best and cheapest over time. Left a deposit fairly substantial amount. Ended up not purchasing do to a issue I was having nothing to do with napleton subaru. Gladly refunded my deposit and was told if they could ever help give them a call. C.East More

I have always been completely satisfied with the work performed on my Subaru. Keith Meyer , my service rep , has always been very professional and responsive to my needs and questions. I always appreciat performed on my Subaru. Keith Meyer , my service rep , has always been very professional and responsive to my needs and questions. I always appreciate a car wash after the car has been serviced. More

I'm 69 years old, having experienced numerous Service Centers, some are good some are bad, few are excellent. Napleton's Schaumburg Subaru Service Center is excellent. Recently I broke my side view mirro Centers, some are good some are bad, few are excellent. Napleton's Schaumburg Subaru Service Center is excellent. Recently I broke my side view mirror, took it to Napelton's to have Service Manager Keith Meyer look at it and give me an estimate to repair. It was reasonable and I scheduled the service repair. The parts arrived in 3 days, the repair was scheduled at a convent day and time for me, was completed in one hour and the quality of work was outstanding. Best of all the cost of the repair was $100 less than quoted. Keith Meyer is one of the best Service Managers in the business. He is personable, courteous, honest, knowledgable and professional. I highly recommend Napleton's Schaumburg Subaru Service Center for all your Subaru's Sevice needs. More

Awesome service, assistance without pressure and professionalism. Thanks to Charles Balfour and the rest of the Subaru team. He even checked in a week later. professionalism. Thanks to Charles Balfour and the rest of the Subaru team. He even checked in a week later. More

No pressure, no games, best price. Very helpful with any questions/concerns. Made my buying decision very easy. Excellent follow up after purchase. Way better than other Subaru dealers that I visited. questions/concerns. Made my buying decision very easy. Excellent follow up after purchase. Way better than other Subaru dealers that I visited. More

Awful Car Shopping Experience After negotiating the price of a certified pre-owned Subaru down to where I would agree to buy, the sales manager, Jeff, steps in and says there would After negotiating the price of a certified pre-owned Subaru down to where I would agree to buy, the sales manager, Jeff, steps in and says there would be a $750 additional fee tacked on to the listed price for a "certified pre-owned inspection" and then refused to budge on the price, claiming that dealers do not negotiate with prices now that they list cars online. I was lied straight to my face and told that all dealers who sell certified pre-owned Subarus do not include this phantom "inspection fee" so they get customers through the door. This contradicted what I was told by his sales rep who stated that this fee would only apply to regular used cars that still needed to undergo the inspection. He refused to negotiate the price down after just increasing it out of nowhere. Also, his denial to acknowledge the Bluebook value of the car made the price discussion pointless - after his price increase, the car ended up being $1000 overvalued. I had to hold in my laugh when he told me he knew about integrity because he was a former cop. Fortunately, I was able to find another Subaru dealership that didn't add an certified pre-owned fee to their listed price and even matched the Bluebook value of the car. Regarding Napleton Subaru - good luck to anyone having to deal with these guys and the lies they throw at you. More