Napleton's Schaumburg Subaru

I needed to have some emergency work done on my brakes while visiting from out of town, and this dealership exceeded my expectations. Customer service was outstanding - they went out of their way to obta while visiting from out of town, and this dealership exceeded my expectations. Customer service was outstanding - they went out of their way to obtain the necessary parts and even had the service technicians stay late on a Friday so that I could drive home to Wisconsin that evening. This particularly impressed me since I am not a regular customer and, in fact, live out of state so likely will not visit their dealership again. They also documented their work with photos, which they emailed to me. More

They were really friendly and willing to work with you and gave me a what I thought was a good deal on the used car that I ended up buying from them but that's about all the positive I can give them. The and gave me a what I thought was a good deal on the used car that I ended up buying from them but that's about all the positive I can give them. The rest I have to take away as a learning experience and lesson number one is not to return to Napleton's nor to recommend a friend there. I should have known better than to entertain the idea of buying a car that the dealer would not consent to have taken to an independent mechanic for a check-up before buying. And I should have known better than to make a deal with the salesman (Marcin) and the finance rep (Rocco) for a payment via check. Now I have a car that needs work done to it that I could have known about earlier had I taken it to a mechanic to begin with and I also have overdraft fees from my bank because they cashed the check before the agreed time. Something about "3-5 business" days must have been too difficult to understand. They'll tell you what you want to hear but in then end they're all about taking care of themselves. I won't be returning and I would recommend others to learn from my mistakes here. More

I went to buy the car. I test drive the car and told them that there is problem in steering if they can fix than i will buy they promise to fix it. I bought the car. After few day i went to dealer with probl that there is problem in steering if they can fix than i will buy they promise to fix it. I bought the car. After few day i went to dealer with problem they told me that they wont pay for $hit More

I purchased a new impreza from Schaumburg Subaru last month. My salesperson was extremely friendly and knowledgable. I responded to an internet ad and their pricing was excellent. She went out of her wa month. My salesperson was extremely friendly and knowledgable. I responded to an internet ad and their pricing was excellent. She went out of her way to help us with some paperwork difficulties and even delivered the car to my home. I would recommend them to anyone and especially Paulette as a salesperson. More