Napleton's Schaumburg Subaru

I hate buying a car! This dealer was honest, helpful, pleasant, considerate of my time and the price was extemely competitive! I would not hesitate to refer my own family to them! pleasant, considerate of my time and the price was extemely competitive! I would not hesitate to refer my own family to them! More

I came in for a recall on my 2009 forester (computer module reprogramming) I made the appt 2 days in advance for 7:30 in the morning. I asked the service tech about how long will it take he said 30-45 module reprogramming) I made the appt 2 days in advance for 7:30 in the morning. I asked the service tech about how long will it take he said 30-45 minutes tops. Well almost an hour and twenty minutes later my car was ready. The car was outside running and had been for a while because my fuel economy dropped significantly from where it was when I brought it in. I witnessed two people arrive after me and leave before me for service. Ever since Napleton took over the dealership the Service dept. has gone downhill. The wait time is longer than promised, they do unwanted work, the staff is not very friendly, and they don’t provide any coffee or refreshments (water cooler was empty). Subarus are great cars and I will buy another, the sales team (pre Napleton) was excellent (I have no experience with the Napleton sales team), but as far as servicing I will take my business elsewhere. More

Service was excellent and was informed on what addional service that was needed and how much it would cost and approximately how long it would take. service that was needed and how much it would cost and approximately how long it would take. More

I had been seriously looking for a car for several months and was becoming very discouraged with the whole process, not to mention my husband was getting very tiered of me. He agreed to come with me for the and was becoming very discouraged with the whole process, not to mention my husband was getting very tiered of me. He agreed to come with me for the last time to Napleton's Schaumburg Subaru to meet Jonathan. We drove over an hour, once again, to look at another car. I was very impressed with the effort, curtsey and time Jonathan provided for me, both by phone and in person. He made me feel very comfortable through the process and I felt that he was being honest and fair. I was very happy when I left with my Camaro. I would definitely go back to have Jonathan sell me a car again and I would highly recommend Jonathan and this dealer to anyone! Satisfied! Giovanna More

Mark Woodfield was extremely straight to the point when I dealt with him which was refreshing because I knew that I wanted a Subaru and I hate car shopping. If you are looking for a quick, no nonsense busin dealt with him which was refreshing because I knew that I wanted a Subaru and I hate car shopping. If you are looking for a quick, no nonsense business transaction Mark Woodfield is the only guy to call. More

Had an unscheduled service issue with turn signals and rear view mirror on my 2010 Impreza. Very friendly staff assisted me right away, and was able to repair the issues promptly. Very short wait time, rear view mirror on my 2010 Impreza. Very friendly staff assisted me right away, and was able to repair the issues promptly. Very short wait time, parts were in stock, and the problem was resolved. All covered under warranty and the repair process was fully explained once the issues were diagnosed. Will use again. More

Friendly, fast & efficient. Good at problem solving and fixing right the first time. Overall, this Subaru dealer provides a good service experience for their customers. and fixing right the first time. Overall, this Subaru dealer provides a good service experience for their customers. More

These folks in service have always been excellent! Mike is the perfect person to interact with customer. Has a can do attitude. Got me in and out in no time at all. I like this dealership a lot! is the perfect person to interact with customer. Has a can do attitude. Got me in and out in no time at all. I like this dealership a lot! More

From beginning to end everyone I spoke with was extremely helpful and courteous. A gentleman named Mike worked with me from start to finish, including helping me to better understand the issue I had and wha helpful and courteous. A gentleman named Mike worked with me from start to finish, including helping me to better understand the issue I had and what could prevent it in the future. More

This is the worst dealer ever. They attempt to get you to buy the car before they will even let you test drive it. They WOULD NOT let me test drive the car I wanted without me signing a deal. You are th to buy the car before they will even let you test drive it. They WOULD NOT let me test drive the car I wanted without me signing a deal. You are the worst car dealer I hope you close down. Side note bought the same car that day else where for a different price. More