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Napleton's Schaumburg Subaru

Schaumburg, IL

4.7
164 Reviews

911 W Higgins Rd

Schaumburg, IL

60195

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Showing 164 reviews

April 12, 2013

Buyer beware, once these guys cash your check, your car is “as-is.” After going back and forth for a week with them, I’m stuck with a broken CD player that they sold me my car with. I could’ve been a satis More

by lelando04
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin
March 29, 2013

Very happy with the car and experience I had with Napleton Subaru!!! Sales persons, Anthony Lazzaro and Marcin Gotowalski, were both great! They knew what they were talking about and provided us wi More

by ppliszka
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Lazzaro, Marcin Gotowalski
March 09, 2013

Worst dealership I have ever been to. I came in wanting to test drive a wrx and spent an hour talking about the car before we went back to talking about the test drive. Jeff then starting talking complete More

by errorunknown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff
February 16, 2013

Doesn't allow test drives unless you agree to fill out paperwork first. Not a good experience, would go elsewhere. Who would fill out financing paperwork then see if you like the car. More

by wired2work
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim P
January 15, 2013

My experience at Napleton Subaru could not have gone any smoother, thanks to the outstanding customer service I received from Tim and George Poulos. See to it that this was my first new car purchase, I More

by DannyQ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim and George Poulos
October 11, 2012

This service department is very rude and lied to me and even got called a lier by tech. Poor communication between staff and no customer service. They are very unfriendly and seems you bring your car in f More

by subaru legacy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike and Ken in service
July 13, 2012

Tim was very helpful. When the car we wanted wasn't on the lot, he located one for us at a dealer 3 hours away and had it ready on our schedule. I dread buying cars but this was a very pleasant buying ex More

by Warno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Poulos
March 05, 2012

Friendly service. Salesman addressed all of our concerns. Salesman paid attention to all of our needs and request. Got us a great trade in value for our car. There was no long drawn out price negotiation. More

by fazirm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Egan
February 11, 2012

No pressure, honest group and very flexible. I was surprised and happy with my decision and the car is fantastic. I would recommend this dealer with 2 thumbs up. More

by patrick_saldana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Poulos
January 04, 2012

My trusty 1992 Subie (mine since 1999) amassed 222K miles, and I was ready for a 2012, fuel efficient Impreza. I did my homework, and the basic model is all I need. I compared prices at eight - that' More

by adragon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob and George
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