Napleton's Schaumburg Subaru

My first Subaru was a 2009 Impreza, I had a grinding noise when braking, brought the car in and they said the pads were on backwards, I being a mechanic myself knew this was not the right problem they h noise when braking, brought the car in and they said the pads were on backwards, I being a mechanic myself knew this was not the right problem they had lied and charged me 160$ to switch them back, they most likely sprayed the pads as the noise came back a few weeks later, I decided to fix it myself turns out the pads were not the right material, easy to fix but I was not happy about being charged for a lie. Second Subaru was a 2012 Impreza hatchback, I just recently took it in for its second oil change I have only put 8k miles on this vehicle in 14 months, needless to say I told the service desk that the coolant overflow was at low, they said they would take care of it, sure enough after my first experience I decided to pop the hood and low and behold the coolant was still at low, not at full where it should be, I went back in and told the service employee he said "that's where it should be, if you fill to the full mark it will overflow" once again being a mechanic I knew this was another lie, but even so I decided to double check as I am not fluent with Subaru, inside the Subaru manual that comes with the car it states, if the level is at low when the car is cool (68 degree's currently and the car had been sitting for 5 hrs) it should be filled to the full mark. So this is lie number 2 this dealer has lost my business and I posting this others will beware when dealing with their service dept. More

I called to get a quote for a new car. I was told I would have to come in and "prove" I could afford to buy a car. I was made to feel like because I am a woman that I wouldn't be able to buy the car a would have to come in and "prove" I could afford to buy a car. I was made to feel like because I am a woman that I wouldn't be able to buy the car and that I wasn't worth his time. Luckily the other area Subaru dealers did not feel the same way. More

I was dealing with Marcin first over the phone and received the same pleasant experience in the showroom. Mu used car buying experience was good and I will recommend this dealer for my friends and rel received the same pleasant experience in the showroom. Mu used car buying experience was good and I will recommend this dealer for my friends and relatives. Keep up the honest work!! More

Buyer beware, once these guys cash your check, your car is “as-is.” After going back and forth for a week with them, I’m stuck with a broken CD player that they sold me my car with. I could’ve been a satis is “as-is.” After going back and forth for a week with them, I’m stuck with a broken CD player that they sold me my car with. I could’ve been a satisfied customer, but instead I’m writing this negative review because of their poor customer service. I recently purchased a used car from Napleton and thought that, having undergone a “thorough 128-point union inspection” (a $400 charge that Napleton is only too happy to pass on to you, the buyer), I assumed everything in the car was in working order. I even asked salesman Kevin what was wrong with the car, and he said only the fob needed to be reprogrammed (an issue which was resolved to my satisfaction). In all fairness, Kevin was very nice and no-pressure. I was upset, however, when I got home and found the CD player was broken. Apparently the $400 union inspection doesn’t include playing a CD. I called Napleton to see if they could help me out with the CD player, as had I known it was busted when I bought the car, I would’ve asked for a couple hundred bucks off for a new one. Unfortunately, I was told the car was sold to me as-is, and it was my problem now. While I understand that, strictly speaking, this is the case, I was extremely disappointed that Napleton wouldn’t go above and beyond to make me a satisfied customer. As it is, I’m left feeling deceived by them and that they only are contributing to the slimy reputation car dealers have. If you see a car you like from them, CHECK IT OVER COMPLETELY yourself. If the engine falls out on the way home, you bought it “as-is.” I would not recommend them to any of my friends. More

Very happy with the car and experience I had with Napleton Subaru!!! Sales persons, Anthony Lazzaro and Marcin Gotowalski, were both great! They knew what they were talking about and provided us wi Napleton Subaru!!! Sales persons, Anthony Lazzaro and Marcin Gotowalski, were both great! They knew what they were talking about and provided us with all the information we needed. It was nice of them to work together in order to get all the accurate information across to my parents so I did not constantly have to translate. They were able to work within our budget and work with what we can afford, they were great! Wish the dealership owner/manager, Chris Napleton (I believe), was a little more polite. The day of the sale did not even speak to us once or thank us for our business even though he passed us multiple times and we were the last ones to leave the dealership. The next day when we returned to make our first payment we got a smart remark and received an unethusiastic thank you when we handed over large payment. Other than that it was a great experience because mostly spoke to the great sales people! More

Worst dealership I have ever been to. I came in wanting to test drive a wrx and spent an hour talking about the car before we went back to talking about the test drive. Jeff then starting talking complete to test drive a wrx and spent an hour talking about the car before we went back to talking about the test drive. Jeff then starting talking complete nonsense about not letting me test drive unless I promise to buy it today. How am I supposed to make a decision if I haven't even driven the car yet. Jeff stated that that's how they do sales there and only let people test drive who come with cash ready to sign. I wanted to talk to the manager but the lazy guy wouldn't even have the nerve to decline a test drive to my face. These idiots do not know how to make a sale and I will definitely not come here again. I just got a high paying job and these guys completely turned me away. I will be going to Evanston subaru or Heuberger in Colorado Springs who offered 2k under invoice for an sti. Jeff had the audacity to ask me how much of the margin I was willing to give him. I have NEVER experienced anything like this in a car dealership. DO NOT GO HERE IF YOU WANT TO GET HARRSSED OVER A TEST DRIVE. More

Doesn't allow test drives unless you agree to fill out paperwork first. Not a good experience, would go elsewhere. Who would fill out financing paperwork then see if you like the car. out paperwork first. Not a good experience, would go elsewhere. Who would fill out financing paperwork then see if you like the car. More

My experience at Napleton Subaru could not have gone any smoother, thanks to the outstanding customer service I received from Tim and George Poulos. See to it that this was my first new car purchase, I smoother, thanks to the outstanding customer service I received from Tim and George Poulos. See to it that this was my first new car purchase, I was extremely hesitant and debating whether I should once again settle for another used car. Options for me was key. I wanted to get the most bang for my buck (along with my trade in) and their ability to convey the various financial options per vehicle and scenario was really an eye opener for me. I was especially impressed by the technical knowledge of both gentlemen, regarding the lineup on the floor as well as other new and used cars in and out of the lot. It is one thing to have the product knowledge, but to be able to clearly articulate it to a very meticulous person like myself is an art form. Tim's patience was unparalleled, as he answered all of the questions I had regarding the six vehicles I test drove and then some. He was relaxed and honest and I felt no pressure throughout my time there; it is because of that and the hospitality and great pricing options that I made my first new car purchase. I left Napleton Subaru a happy customer that is sure to return and recommend it to everyone I know. Two thumbs up. More

This service department is very rude and lied to me and even got called a lier by tech. Poor communication between staff and no customer service. They are very unfriendly and seems you bring your car in f even got called a lier by tech. Poor communication between staff and no customer service. They are very unfriendly and seems you bring your car in for repair you are putting them out. Perhaps, they should be put out of the dealership door. I would NEVER go back. Chris Napleton when spoke to did not apologize. I also felt he did not care. Stay away from this dealership. More

Tim was very helpful. When the car we wanted wasn't on the lot, he located one for us at a dealer 3 hours away and had it ready on our schedule. I dread buying cars but this was a very pleasant buying ex the lot, he located one for us at a dealer 3 hours away and had it ready on our schedule. I dread buying cars but this was a very pleasant buying experience. No pressure at all. More