Napleton's Schaumburg Subaru

I was a serious buyer in need of a car after a crash claimed my last one. After a week of research online, and in the newspaper I traveled around to look for what I wanted. Of course all the cars I want claimed my last one. After a week of research online, and in the newspaper I traveled around to look for what I wanted. Of course all the cars I wanted had been sold and every car they offered as a substitute came with a ton of miles and a high price tag. As a college student paying my own way I had a limited budget. I searched for 2 days going in and out of dealerships, when I should have just traveled up the road and been done with it. They are conveniently located on Higgins road, very friendly, and willing to do business. I walked out of there with a car I am satisfied with at an agreeable price. I appreciate everything they have done and would definitely recommend people stopping in during their car search. More

I'm AMAZED that this place still stays in business given the way they treat their current and prospective customers. This dealership was extremely rude to me, kept me waiting around constantly, act given the way they treat their current and prospective customers. This dealership was extremely rude to me, kept me waiting around constantly, acted very disgruntled with my requests and I am ASTONISHED by their scammy business practices. DO NOT DEAL WITH THEM. Let me start off by saying this isn't my first time buying a car and I understand how the typical smooth operator salesmen work. They give you a price, then try to charge extra fees (used car inspection fee, listing fee, marketing fee, advanced detailing fees) until you finally settle on an out-the-door price. Some of the fees are fluff, and others are required and non-negotiable e.g. title/registration fees. It's fine, I get it--it comes with the territory. With that understanding going in, as a car buyer, you need to stay focused and negotiate on the out-the-door price so you can cut through the xxxxxxxx. Finally you get to a point, after much back and forth, where you agree on final price and it's time to put together the papers and sign them. And when I mean final price, I mean we've explicitly stated exactly the number you will be taking out of my bank account--exactly the number that I will be writing the check for with all fees considered. What I find ASTONISHING, is how even AFTER you've AGREED on a FINAL PRICE taking into account all the FEES, your salesman comes back and with a DIFFERENT number on the papers--DIFFERENT FROM THE PRICE YOU AGREED ON and expect you to not NOTICE and just sign it? Oh, well maybe the manager made a "mistake". Weird how that mistake ends up pushing the price higher huh? I am not going to deal with a business that engages in these nefarious and dishonest practices. I have zero tolerance for this type of xxxxxxxx and I hope others are made aware of this. Don't end up having your precious time wasted here. More

Napleton Subaru dealership is new they took over the Schaumburg Subaru dealership several years ago.The dealership is a totally different company, with excellent service,great customer service and a sup Schaumburg Subaru dealership several years ago.The dealership is a totally different company, with excellent service,great customer service and a super nice staff . We recommend the Napleton Subaru dealership in Schaumburg to everyone that wants to buy a quality vehicle, especially if they are looking to purchase a Subaru, The customer service is excellent and the employees are very friendly. The salesman that we recommend is Jeff Treadwell, he is very detailed about the Subaru vehicles. However, he is very professional, honest, and has an excellent attitude with lots of patience and not a person that makes you feel pressured in purchasing a vehicle. My wife and I met Jeff Treadwell (the salesman) at the dealership about six years ago, during that time we had a service problem, but he got involved in making sure that our problem was taken care of, years later we have purchased new vehicles (more than one) from him. When it comes to buying a car Jeff wants to make sure that you are happy and do not feel pressured in purchasing a vehicle. What ever it takes in getting the car of your choice and at a good price(deal), he will bend over backwards in going above and beyond for a customer, including when dealerships within the area are short of trades in the model you want. We, like how he makes sure before you leave the lot (after purchasing a car) that he reviews everything with you regarding the operations inside and outside your auto, he also makes sure that he answers any questions that you may have. My wife and I wanted the new 2014 Forester and we had already purchased the 2012 fifteen months ago but due to the size adjustment inside being expanded in the 2014, we traded in the 2012, so that my legs (spouse) would not continue to be cramped up while driving. We informed Jeff about us changing to the new model, during that time we learned that this vehicle had a high demand (in purchases)and dealerships could not keep them in stock. Jeff, drove to another dealership out of state and did a dealership trade(from a new 2014 Forester color white) for the color we wanted which was silver. Jeff Treadwell is the person to see if you are looking to buy a Subaru. We love Subaru vehicles, and will always remain loyal to Napelton Subaru dealership as a customer for life and we look forward to having Jeff Treadwell as our salesman, especially when we can continue to count on him in making sure that all services for our Subaru and Buick are met to our satisfaction. More

Great experience buying a car. Friendly helpful and not pushy! Listened to what we wanted and helped us get into our new car. Jeff was great to work with and we are excited about our new outback. pushy! Listened to what we wanted and helped us get into our new car. Jeff was great to work with and we are excited about our new outback. More

Bought a mitsubishi lancer 2010 - seven month ago the sales people were pushing me to write a review after you go home . After I made the mistake and bought the car with an accident in car fax . They tol sales people were pushing me to write a review after you go home . After I made the mistake and bought the car with an accident in car fax . They told me that the guy who had he just did a small scratch and reported to his insurence that's why in stays in carfax .which I am going to find out and will deal with them . I wrote my review since it was against them they never posted on their web. Just stay away after they sell you the car they don't know you no follow up nothing . More

I will not recommend this dealership to anyone. Very poor customer service, no one returns phone calls, and the staff you do get a hold of doesn't know a thing! A car was sold to me with the traction control customer service, no one returns phone calls, and the staff you do get a hold of doesn't know a thing! A car was sold to me with the traction control light on, and I was told that the service dept did a thorough inspection, and the car passed. After taking the car to a mechanic, the car needs ball joints, and struts. More

Kevin was honest was very knowlegable and my son bought his first new car. I was an excellent first car buying experience. I would highly recommend this dealership..Mary his first new car. I was an excellent first car buying experience. I would highly recommend this dealership..Mary More

My first Subaru was a 2009 Impreza, I had a grinding noise when braking, brought the car in and they said the pads were on backwards, I being a mechanic myself knew this was not the right problem they h noise when braking, brought the car in and they said the pads were on backwards, I being a mechanic myself knew this was not the right problem they had lied and charged me 160$ to switch them back, they most likely sprayed the pads as the noise came back a few weeks later, I decided to fix it myself turns out the pads were not the right material, easy to fix but I was not happy about being charged for a lie. Second Subaru was a 2012 Impreza hatchback, I just recently took it in for its second oil change I have only put 8k miles on this vehicle in 14 months, needless to say I told the service desk that the coolant overflow was at low, they said they would take care of it, sure enough after my first experience I decided to pop the hood and low and behold the coolant was still at low, not at full where it should be, I went back in and told the service employee he said "that's where it should be, if you fill to the full mark it will overflow" once again being a mechanic I knew this was another lie, but even so I decided to double check as I am not fluent with Subaru, inside the Subaru manual that comes with the car it states, if the level is at low when the car is cool (68 degree's currently and the car had been sitting for 5 hrs) it should be filled to the full mark. So this is lie number 2 this dealer has lost my business and I posting this others will beware when dealing with their service dept. More

I called to get a quote for a new car. I was told I would have to come in and "prove" I could afford to buy a car. I was made to feel like because I am a woman that I wouldn't be able to buy the car a would have to come in and "prove" I could afford to buy a car. I was made to feel like because I am a woman that I wouldn't be able to buy the car and that I wasn't worth his time. Luckily the other area Subaru dealers did not feel the same way. More

I was dealing with Marcin first over the phone and received the same pleasant experience in the showroom. Mu used car buying experience was good and I will recommend this dealer for my friends and rel received the same pleasant experience in the showroom. Mu used car buying experience was good and I will recommend this dealer for my friends and relatives. Keep up the honest work!! More