Napleton's Schaumburg Subaru

a real pro Michael was friendly and very helpful . He knew his product and helped me figure out my best choices. He also knew the competition and what benefits Michael was friendly and very helpful . He knew his product and helped me figure out my best choices. He also knew the competition and what benefits he provided. Versus them. More

Helpful and responsive Working with Mike was a very refreshing experience. He was upfront about what options and choices he would make and never made you feel like you were Working with Mike was a very refreshing experience. He was upfront about what options and choices he would make and never made you feel like you were being pitched to. We love our new car and will be happy to work with Mike again in the future. More

Purchase of new subaru crosstrek I just got my new Subaru crosstrek, and I am so happy with it. My salesman was Jeff - very friendly and professional, helpful with every step. Thank I just got my new Subaru crosstrek, and I am so happy with it. My salesman was Jeff - very friendly and professional, helpful with every step. Thank you Jeff so much for making this experience very easy. More

Tons of knowledge, nothing but helpful! Mike is a great salesman, very upfront no suprises. If you ask for his opinion he'll actually be honest and not just say anything to make a sale. I bo Mike is a great salesman, very upfront no suprises. If you ask for his opinion he'll actually be honest and not just say anything to make a sale. I bought a 2011 Mazda 6 through him last week and so far I'm very impressed with the car. Mike went out of his way to research used car inventory and take me on test drives until I found the right car for me. Would recommend any day to family and friends! More

Purchase and Service of New Subaru I purchased a new vehicle in May 2015 from Napleton’s dealership and I tell you the experience was excellent and I would be remiss if I failed to comp I purchased a new vehicle in May 2015 from Napleton’s dealership and I tell you the experience was excellent and I would be remiss if I failed to compliment them. Trisha, my sales associate, was fantastic answered all my questions in the showroom, test driving the vehicle and at the office during closing. I wanted options which were not available from Subaru and the dealership team did the research to determine where, when and how I could get them. My vehicle had to be ordered and the delivery was timely. I could have purchased my Subaru at two other dealerships, one much closer to where I live, but now that I’m a Subaru owner I feel fortunate to have made my decision to buy at Napleton. In addition, I just returned from my first service stop at Napleton having them install a Subaru tow hitch to my new vehicle. I was blown away! What a great team! Rich seems to be super knowledgeable and I remember he was a great help in choosing which hitch to purchase weeks ago. I believe the service advisor’s name was Keith. When I returned for pickup he and Rich took me out to the car, Keith showed me the components and said “if you have a problem taking the ball off your existing ball mount bracket, just bring it back here and we will do that for you.” I thought that was really great; thank you. More

Friendly professional staff Returned to dealer after one month ownership of Outback to get more information on car. The receptionist and whole staff were friendly and helpful. Returned to dealer after one month ownership of Outback to get more information on car. The receptionist and whole staff were friendly and helpful. Mike Willock answered all of my questions and concerns. He patiently rode around trying to figure out the source of the "blip" noise. He didn't rush me with my long list of questions. I left a satisfied customer and will recommend their dealership to others. More

Worst dealership.Complete waste of time. Made appointment for test drive a day earlier and told them that I will be driving from Rockford. Arrived at dealership on time and waited 10-15 minut Made appointment for test drive a day earlier and told them that I will be driving from Rockford. Arrived at dealership on time and waited 10-15 minutes.No place to sit down and only 2 cars inside the showroom to look at. Sales rep took copy of license and showed me the car but would not let me drive unless I made deposit or purchased the car.Kept on pushing me to finance the car even though I told him that I wanted to lease.How can somone buy a vehicle without a test drive! Overall horrible experience and felt insulted by this dealership. I will recommend anyone not to walk into this dealership unless you plan to ruin your entire weekend. More

Pleasant experience at Subaru ,Schaumburg on 11/30/2014 I purchased a ford focus from you. I had seen your add. on line and found the car I was looking for. The sale went well and I am please on 11/30/2014 I purchased a ford focus from you. I had seen your add. on line and found the car I was looking for. The sale went well and I am pleased with my purchase. The salesmani was very helpful and detailed in showing the cars and explaining the various functions. The ladies at the reception desk were helpful and curteous.. More

No customer service skills/bait and switch After talking to the dealership on what I was looking for, they said that they had a car that met my criteria. Told them that I was driving out there After talking to the dealership on what I was looking for, they said that they had a car that met my criteria. Told them that I was driving out there to test drive this car. 45 minutes later and a waste of gas! I met with Nelson, we sat down and discussed this car. Low and behold that it was sold. Fattest sell in the world. Told me that he had others to sell on there remote lot. After a 10 minute drive. Nelson showed us some cars that met our criteria. After picking out some stock numbers we drove back to the dealership. After a few rounds of getting the out the door price. He said that he would have to check with the mgr. Well it went downhill from there. NO WAY we could sell that car for that price! We would lose money. That's what the mgr. told us. Well I got up and walked out the door. Old bait and switch. NEVER GO TO THIS DEALERSHIP. Waste of my time! More

Since changing ownership, the service center has screwed up my family's '05 Outback three times. After the first visit, the fuel door would not open, no matter how many times you pulled the lever. It requir up my family's '05 Outback three times. After the first visit, the fuel door would not open, no matter how many times you pulled the lever. It required being levered open with a key, screwdriver, or something similar. We have since fixed the problem on our own. The second time, there was a problem in the steering column and when taking it apart, they lost a part of it. Instead of being in the service center for a few days, they had it for over a week while they puttered around, waiting for the part, standing around, and then getting our car back to us hours after we told them we'd be needing it. This last time, the belt on the engine broke. The day we got it back, I drove it from the dealership to home. Once in the garage, I noticed what appeared to be smoke coming out from under the hood and in through the vent. After poking around under the hood for almost an hour to figure out what was going on, we found that they had forgotten to put a hose back that they'd needed to disconnect in the first place to get at the broken belt, resulting in the entire engine block and various other areas under the hood to be covered in a mixture of water, antifreeze, and coolant. Once putting the hose back and locking it in place, the car began to overheat quickly and smoke. We put an entire bottle of antifreeze in and now it runs as it did before but needless to say, we have little to no desire to entrust our car to them again. More