Napleton's Schaumburg Subaru

Still trying to use old school slimy tactics in 2015 While the salesperson was helpful in selecting a vehicle, everything went downhill when it came time to talk money. First they tried using the old While the salesperson was helpful in selecting a vehicle, everything went downhill when it came time to talk money. First they tried using the old make 'em wait to wear 'em down tactic. Although they had my trade appraised in a short amount of time, as it is in great condition, they refused to provide me any numbers for well over a half hour after that. I could see the salesman walking around, chatting with his coworkers, and talking on his phone. You know, when you want to play that game, perhaps you shouldn't have glass windows on your offices. They blatantly disrespected my time, even though I told them if they wanted to make a deal that day, they couldn't waste my time, as I had to get home and get some rest because I work midnights. They were simply trying to wear me down and frustrate me into making an emotional, hurried mistake of a purchase. When they finally decided they had wasted enough of my time, the salesman and the snake of a sales manager came over and told me that they would sell me the new car for full MSRP. Funny, seeing as how they had already quoted me a price lower than that when I first inquired online about the car. Then they tried to offer me a ridiculously low amount for my trade. I wasn't expecting to get a fortune for it, but what they offered was about half of what would be a reasonable trade in value. Having to negotiate a price is one thing, but they didn't give me reasonable places to even begin to start negotiating at. All in all, they played old school sales games, wasted my time, and insulted my intelligence. Perhaps they don't realize that this isn't the 50's and people don't tolerate slime ball sales tactics, and they certainly don't seem to understand that this is the Chicago area, and there are many other dealerships that I can do business with. All in all, a disgusting waste of time. Avoid even trying to do business with these jerks. More

napleton subaru The car that was purchased drives and is in working order. Staff was helpful and friendly to deal with. I would recommend this dealer to a friend. The car that was purchased drives and is in working order. Staff was helpful and friendly to deal with. I would recommend this dealer to a friend. More

a real pro Michael was friendly and very helpful . He knew his product and helped me figure out my best choices. He also knew the competition and what benefits Michael was friendly and very helpful . He knew his product and helped me figure out my best choices. He also knew the competition and what benefits he provided. Versus them. More

The Best in the Business Mike Willock has helped me and my family purchase cars at a reasonable price for the past decade. He is honest and always goes the extra mile to make Mike Willock has helped me and my family purchase cars at a reasonable price for the past decade. He is honest and always goes the extra mile to make sure we get what we want. I never purchase a car, or advise someone else to purchase a car, without working (or at least consulting with) Mike first. A true class act. More

Helpful and responsive Working with Mike was a very refreshing experience. He was upfront about what options and choices he would make and never made you feel like you were Working with Mike was a very refreshing experience. He was upfront about what options and choices he would make and never made you feel like you were being pitched to. We love our new car and will be happy to work with Mike again in the future. More

Purchase of new subaru crosstrek I just got my new Subaru crosstrek, and I am so happy with it. My salesman was Jeff - very friendly and professional, helpful with every step. Thank I just got my new Subaru crosstrek, and I am so happy with it. My salesman was Jeff - very friendly and professional, helpful with every step. Thank you Jeff so much for making this experience very easy. More

Tons of knowledge, nothing but helpful! Mike is a great salesman, very upfront no suprises. If you ask for his opinion he'll actually be honest and not just say anything to make a sale. I bo Mike is a great salesman, very upfront no suprises. If you ask for his opinion he'll actually be honest and not just say anything to make a sale. I bought a 2011 Mazda 6 through him last week and so far I'm very impressed with the car. Mike went out of his way to research used car inventory and take me on test drives until I found the right car for me. Would recommend any day to family and friends! More

Purchase and Service of New Subaru I purchased a new vehicle in May 2015 from Napleton’s dealership and I tell you the experience was excellent and I would be remiss if I failed to comp I purchased a new vehicle in May 2015 from Napleton’s dealership and I tell you the experience was excellent and I would be remiss if I failed to compliment them. Trisha, my sales associate, was fantastic answered all my questions in the showroom, test driving the vehicle and at the office during closing. I wanted options which were not available from Subaru and the dealership team did the research to determine where, when and how I could get them. My vehicle had to be ordered and the delivery was timely. I could have purchased my Subaru at two other dealerships, one much closer to where I live, but now that I’m a Subaru owner I feel fortunate to have made my decision to buy at Napleton. In addition, I just returned from my first service stop at Napleton having them install a Subaru tow hitch to my new vehicle. I was blown away! What a great team! Rich seems to be super knowledgeable and I remember he was a great help in choosing which hitch to purchase weeks ago. I believe the service advisor’s name was Keith. When I returned for pickup he and Rich took me out to the car, Keith showed me the components and said “if you have a problem taking the ball off your existing ball mount bracket, just bring it back here and we will do that for you.” I thought that was really great; thank you. More

Friendly professional staff Returned to dealer after one month ownership of Outback to get more information on car. The receptionist and whole staff were friendly and helpful. Returned to dealer after one month ownership of Outback to get more information on car. The receptionist and whole staff were friendly and helpful. Mike Willock answered all of my questions and concerns. He patiently rode around trying to figure out the source of the "blip" noise. He didn't rush me with my long list of questions. I left a satisfied customer and will recommend their dealership to others. More

Worst dealership.Complete waste of time. Made appointment for test drive a day earlier and told them that I will be driving from Rockford. Arrived at dealership on time and waited 10-15 minut Made appointment for test drive a day earlier and told them that I will be driving from Rockford. Arrived at dealership on time and waited 10-15 minutes.No place to sit down and only 2 cars inside the showroom to look at. Sales rep took copy of license and showed me the car but would not let me drive unless I made deposit or purchased the car.Kept on pushing me to finance the car even though I told him that I wanted to lease.How can somone buy a vehicle without a test drive! Overall horrible experience and felt insulted by this dealership. I will recommend anyone not to walk into this dealership unless you plan to ruin your entire weekend. More