Napleton's Schaumburg Subaru

Very helpful I set up my appointment a couple days in advance. Miguel was very helpful. He was able to answer every question I had about the car. When arriving to I set up my appointment a couple days in advance. Miguel was very helpful. He was able to answer every question I had about the car. When arriving to the dealership he had a list of cars to show me based on what I had expressed my interests were. It was easier than I expected which I think had a lot to do with how the salesman assisted me. More

My New CPO Forester I bought a 2014 forester in the beginning of February, Miguel and John did an outstanding job! They were extremely friendly and welcoming, and the ov I bought a 2014 forester in the beginning of February, Miguel and John did an outstanding job! They were extremely friendly and welcoming, and the overall experience was like joining a new family. I wasnt pressured into anything, this was my second car purchase and they made it a really great time! I love going back to the dealership and talking with them! They wont let you leave till your happy with your future car purchase, and have a car that will fit your lifestyle. My forester was the best purchase ive ever made and couldnt be any happier with the condition the vehicle was in when i received it, or the service i was provided. Always looking forward to dropping in the dealership and see them! TOTALLY RECOMMEND! More

Nightmare to deal with after you purchase your car! This place is a nightmare to deal with after you purchase your car! BEWARE – when I purchased my vehicle the sales reps. Miguel and Mike were very ple This place is a nightmare to deal with after you purchase your car! BEWARE – when I purchased my vehicle the sales reps. Miguel and Mike were very pleasant and helpful. They negotiated with me lower price which I was very pleased with. I was even going to write both of them a positive review. They agreed to address/repair two items on the vehicle. It was Saturday, and they were very busy the day was coming to the end so they asked me if I can just call to schedule time for week day to come and have the items fixed. I said no problem. Those really were small items and I trusted the guys. I was so wrong - let me tell you what a nightmare, I called over and over again over the period of 2 weeks. I kept leaving messages and was being told that the “service tech” will call me back. That never happened, to this day I have not received a call back! At this point I moved to North Carolina so I guess my lost! I decided to cancel extended warrantee that I purchased through them, after the repair issues I just lost trust and confidence in them, and I was able to find more reputable insurance company. I been contacting them over and over again since November 29th, I received a v-mail bout 2 weeks ago, I called back and I am yet to hear back regarding what is the next step. Please beware once you leave that dealership you will never be able to get a hold of anyone there, anything that was promised to you will never happen! More

Liars and crooks I recently purchased a 2014 Lexus IS 250 at Napleton's Schaumburg Subaru and I have to tell you , it's guys like this this that give dealerships the I recently purchased a 2014 Lexus IS 250 at Napleton's Schaumburg Subaru and I have to tell you , it's guys like this this that give dealerships the bad name. I get there from driving an hour away and they endured me that the vehicle will be ready . I get there and first they cannot find a vehicle and after they located took about an hour to get it down from the ramp. Then they scratched the bumper pulling it off the curb. The vehicle had only 14k miles and was a clean car overall under the factory warranty. The tire pressure light was on and they ensured me it was just low on air or if it's a sensor that they will replace it. Turns out the sensor was aftermarket and faulty and they wanted nothing to do with it after the final sale . Than I go back to my original bill of sale and all the numbers were higher than what we agreed on. I know the dealership is a place of business and they need to make money, but why lie about everything you say and do. This is the primary reason why buying a car is such a negative experience. I purchased many cars from dealerships around the nation and this dealership is one you want to AVOID AT ALL COST!!! They target hard-working Americans and pinch every single penny they can for their own benefit. I had no problem letting them make some money on my trade, and I didn't even negotiate the selling price of the Lexus and yet I still got taken advantage of. I would not recommend this dealership to anybody and please read the reviews of dealerships before you go in and make a purchase. More

Replacing 2007 Subaru Forester Sport XT 5 speed I went to Napleton's Schaumburg Subaru to see if I could find a replacement for the 2007 Forester XT 5 speed I traded a few years back. I was helped I went to Napleton's Schaumburg Subaru to see if I could find a replacement for the 2007 Forester XT 5 speed I traded a few years back. I was helped by salesman Mike Willock who was incredibly helpful in tracking down a replacement, he had a good knowledge of Subaru's line up and helped me find a WRX I like even more than the Forester it replaced. More

Price uncompetitive, customer service could be better May be it is because they are located in Schaumburg where they get tons of traffic into their shop everyday. But we found this dealers prices to be ve May be it is because they are located in Schaumburg where they get tons of traffic into their shop everyday. But we found this dealers prices to be very uncompetitive. They probably get enough customers who pretty much pay whatever the sales person quotes the first time. Will post separately from which dealer we got the best price and service. More

Great purchasing experience Jeff Aganath was great! Helpful, knowledgable and made the entire purchasing experience a good one. I would highly recommend dealing with Jeff and wo Jeff Aganath was great! Helpful, knowledgable and made the entire purchasing experience a good one. I would highly recommend dealing with Jeff and would go back when purchasing another vehicle. Thanks Jeff More

Still trying to use old school slimy tactics in 2015 While the salesperson was helpful in selecting a vehicle, everything went downhill when it came time to talk money. First they tried using the old While the salesperson was helpful in selecting a vehicle, everything went downhill when it came time to talk money. First they tried using the old make 'em wait to wear 'em down tactic. Although they had my trade appraised in a short amount of time, as it is in great condition, they refused to provide me any numbers for well over a half hour after that. I could see the salesman walking around, chatting with his coworkers, and talking on his phone. You know, when you want to play that game, perhaps you shouldn't have glass windows on your offices. They blatantly disrespected my time, even though I told them if they wanted to make a deal that day, they couldn't waste my time, as I had to get home and get some rest because I work midnights. They were simply trying to wear me down and frustrate me into making an emotional, hurried mistake of a purchase. When they finally decided they had wasted enough of my time, the salesman and the snake of a sales manager came over and told me that they would sell me the new car for full MSRP. Funny, seeing as how they had already quoted me a price lower than that when I first inquired online about the car. Then they tried to offer me a ridiculously low amount for my trade. I wasn't expecting to get a fortune for it, but what they offered was about half of what would be a reasonable trade in value. Having to negotiate a price is one thing, but they didn't give me reasonable places to even begin to start negotiating at. All in all, they played old school sales games, wasted my time, and insulted my intelligence. Perhaps they don't realize that this isn't the 50's and people don't tolerate slime ball sales tactics, and they certainly don't seem to understand that this is the Chicago area, and there are many other dealerships that I can do business with. All in all, a disgusting waste of time. Avoid even trying to do business with these jerks. More

napleton subaru The car that was purchased drives and is in working order. Staff was helpful and friendly to deal with. I would recommend this dealer to a friend. The car that was purchased drives and is in working order. Staff was helpful and friendly to deal with. I would recommend this dealer to a friend. More

The Best in the Business Mike Willock has helped me and my family purchase cars at a reasonable price for the past decade. He is honest and always goes the extra mile to make Mike Willock has helped me and my family purchase cars at a reasonable price for the past decade. He is honest and always goes the extra mile to make sure we get what we want. I never purchase a car, or advise someone else to purchase a car, without working (or at least consulting with) Mike first. A true class act. More