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Napleton's Schaumburg Subaru

Schaumburg, IL

4.7
167 Reviews

911 W Higgins Rd

Schaumburg, IL

60195

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Showing 167 reviews

January 26, 2025

Very knowledgeable persons in the service center is a positive feature of this dealer shop. The negative side is that there is no automatic car washing facility in this dealer facility. More

by Mathew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Herwehe
January 09, 2025

Great experience both times I've been there to purchase my Subaru! Russ is very knowledgeable and makes the whole process super easy. I appreciate his honesty, and openness. Makes me feel like we've been f More

by PrisG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russell Harris
January 08, 2025

Great experience from first meeting Kareem to driving away with my car. I was very comfortable in all interactions. More

by kmb300a
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kareem Thomas
December 07, 2024

Thank you to John Gomes! ! Always knowledgeable and helpful with the Subaru product line. He went above and beyond to help me with accessories for my 2025 Forester. What an am More

by Al Del
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Gomes
December 05, 2024

We purchased a Subaru Ascent from RUSS HARRIS and we are very pleased with his services. He was very knowledgeable, kind, considerate and helpful! We highly recommend him when looking to purchase a car. More

by cthantel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris from the Finance Dept
October 15, 2024

Customer service supervisor is Is very good at explaining the problems and their solutions for them. More

by Hank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
September 25, 2024

staff in the service dept are very nice very accomodating explain what needs to be done Waiting area is clean they have snack and drink available for the customer More

by winefreda ofiana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel
August 27, 2024

Very efficient business operation throughout leasing process. Outstanding service department provides excellent care and maintenance of vehicle with honesty practiced throughout . More

by N PAWLIKOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Meyer, Service Advisor 10+
August 06, 2024

Very nice Dealership! Went in for the Ascent, would definitely recommend. Aldin was excellent and helpful More

by Erin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aldin
July 28, 2024

The staff was courteous and respectful and car was serviced in a timely manner. I take was quick and easy. More

by coleman.maureen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Herwehe
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