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Napleton's River Oaks Lincoln, LLC
Calumet City, IL
89 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 89 reviews
February 22, 2025
I bought a Lincoln Nautilus from Napleton River Oaks Lincoln. No problem with the purchase, but service... Total Garbage! I had an appointment for the first time in March of 2024 to have some minor t Lincoln. No problem with the purchase, but service... Total Garbage! I had an appointment for the first time in March of 2024 to have some minor things fixed. the liftgate and the seal around the panoramic roof. The service advisor, Kim, had arranged a loaner for me as it is in my service agreement. The car was going to need to be left there, "for a day or two". Two days before that appointment, I was called and told they had to cancel because they don't have loaner cars available. I said, OK, no big deal, scheduled again, same result, the day before the appointment, Kim called and cancelled because they didn't have a loaner. I said this is the second time you are cancelling, she replied, "Yeah, you know, engines and transmissions." and gave me a new date. I'm sure you can guess what happened there. At this point I was angered and asked again and she just said, "Engines and transmissions." I even asked for the manager and Kim said he was busy and they will have to give a call back. Needless to say, no call back. This cycle went on until December when I finally had enough and went to Rizza Lincoln in Orland Park. Wow what a different experience. At Rizza, they never cancelled, as a matter of fact, they texted and emailed confirmation, got the service done and there was also a recall, they did it all and timely. Bottom Line: Napleton River Oaks Lincoln is a horrible place to go to and I will never go back. More
by TimB
Employees Worked With
Kim
May 02, 2024
This dealer sold me 4 rotted out tires. After a month the tire has a side wall blister, one blew out for no reason and was told there was a nail in the side wall as if I can drive on the si After a month the tire has a side wall blister, one blew out for no reason and was told there was a nail in the side wall as if I can drive on the side of a tire. The service manager Jordon Walker is rude and spoke to me as if I was incompetent and told me either buy a new tire or pick up your car/tire and hung up on me. I usually go to Orland Lincoln and I regret not going to Orland. More
by mycar123
Employees Worked With
Jordan Walker
April 15, 2024
Bought a 2016 Buick in June 2023 for $16,000 I have since paid over $8,000 getting fixed and still not working , I am 71 yrs old trying to work to make ends meet and I have had issues with this car while und paid over $8,000 getting fixed and still not working , I am 71 yrs old trying to work to make ends meet and I have had issues with this car while under warranty and still paying I am going deeper in dept trying to get back and forth to work I thought Napleton Lincoln, Cadillac was a good reputable company apparently NOT1111111111 More
by rstuckey207
Employees Worked With
Leon, Andre and Demetrius, and Marty the mechanic
January 16, 2024
The young man in service was very nice professional and knowledgeable also the wait wasn't as long as I thought it would be . I was definitely in veryvgood hands knowledgeable also the wait wasn't as long as I thought it would be . I was definitely in veryvgood hands More
by sarahw1946
Employees Worked With
The young man that waited on me in service last name was Walker
January 04, 2024
Very upscale and clean. Was greeted with friendly sales people. Would highly recommend this dealership! Gloria Sellers was amazing. Very knowledgeable and took great care Was greeted with friendly sales people. Would highly recommend this dealership! Gloria Sellers was amazing. Very knowledgeable and took great care of us! More
by Catlady1456
Employees Worked With
Gloria Sellers and John Hanania
October 17, 2023
This dealership is a 5 star operation, the staff is excellent, the facility is clean and the service is the best. They make you enjoy doing business with them. excellent, the facility is clean and the service is the best. They make you enjoy doing business with them. More
by E EVANS
Employees Worked With
kimberly butlin
May 24, 2023
Friendly, courteous. The dealer ship was very clean. The attendant was knowledgeable about what my car needed. The service was fast and the waiting room was very comfort The dealer ship was very clean. The attendant was knowledgeable about what my car needed. The service was fast and the waiting room was very comfortable. More
by Deborah-woods
Employees Worked With
Keith McKinney
April 23, 2023
Over change every person that come the service department. The service Manger Jordon price gouging the costumer especially seniors.. over paying for part as well. department. The service Manger Jordon price gouging the costumer especially seniors.. over paying for part as well. More
by Cleveland_yvonnie
Employees Worked With
Daisy Vargas
