Napleton's River Oaks Honda

Friendly salesman Salesman was friendly. Gave a fair trade value from the start, didn't play any games. Everything was straight forward. This was the fifth dealership w Salesman was friendly. Gave a fair trade value from the start, didn't play any games. Everything was straight forward. This was the fifth dealership we visited during our search and it was pleasant from the start. Would definitely recommend to others More

Great experience buying a new car My past experience buying a car from a dealership is not what I would call positive. The salespeople I have encountered in the past would typically gi My past experience buying a car from a dealership is not what I would call positive. The salespeople I have encountered in the past would typically give the "hard sell" which created an uncomfortable experience. It was completely different at this Honda dealership. Our salesperson, "Moody" Sulman, was friendly, helpful and a pleasure to do business with. No hard sell, just a very knowledgeable salesman who answered all of our questions and helped guide us through the whole process. In addition, of the five Honda dealerships I received quotes from, Napleton Honda in Lansing gave me the best deal of all. I would wholeheartedly recommend this dealership to anyone interested in a Honda vehicle and would further recommend that you ask for "Moody" if you want a superior buying experience. More

July 2016 vehicle purchase Having serviced my Honda CRV with Janis Joseph (service advisor) for more than 14 years, this week we determined that it was time to (retire) my vehic Having serviced my Honda CRV with Janis Joseph (service advisor) for more than 14 years, this week we determined that it was time to (retire) my vehicle with 215,000 + miles. Janis led me to Jeffrey "JP" Parham, salesman, advising me that I was in "good hands." Indeed she was correct! I'd preselected the vehicle that I was interested in. JP" and I took it for a test drive! I was elated! "JP" showed me the operation of all of the "bells and whistles" of my new vehicle, leaving nothing to chance. I was then introduced to Sherri Pedersen Mgr., Jill Verbich-Customer Relations, made her way over to congratulate me, and Richard Smith, Finance Mgr. finalized things for me! The experience was easier than I'd anticipated and I would definitely recommend Napleton River Oaks for sales and for certain service.. I consider Paul in Service, my mechanic! More

Great service Demetrius Rudd was excellent. He was very plesant. He didn't push me. He is professional. I would recommend Napleton River Honda to family and friends Demetrius Rudd was excellent. He was very plesant. He didn't push me. He is professional. I would recommend Napleton River Honda to family and friends, ask for Demetrius Rudd. More

Great Experience Jennifer os a great sales person with an awesome personality. She helped me do what I thought was impossible. I would recommend her to everyone. Jennifer os a great sales person with an awesome personality. She helped me do what I thought was impossible. I would recommend her to everyone. More

Good, and friendly. It was a good job overall. I was pleased with how Seller approached me. He was friendly and professional. For being new, he carried himself well which It was a good job overall. I was pleased with how Seller approached me. He was friendly and professional. For being new, he carried himself well which gravitated me to purchase. More

Excellent experience Jeffrey Parham (JP) was awesome to deal with! Great dealership! Highly recommend! Napleton river oaks ask for JP Jeffrey Parham (JP) was awesome to deal with! Great dealership! Highly recommend! Napleton river oaks ask for JP More

Bait and switch...and lies! Just wasted 5 days of my life wading through the deceptive practices of Sherri Pederson and Zana Belmer at Napleton Ricer Oaks Honda. First, they quo Just wasted 5 days of my life wading through the deceptive practices of Sherri Pederson and Zana Belmer at Napleton Ricer Oaks Honda. First, they quote me a great price on a vehicle, then tell me they don't have it in stock. No problem, they said...they'll do a dealer trade for it. Nope - can't get it from another dealer. Don't worry, they can order one and have it in 10 weeks. After repeatedly asking to confirm THAT vehicle for THAT price, I don't get any definitive answer. Finally, after 5 days and my ultimatum email, Sherri drops the bomb(s): not only can I NOT order the vehicle (because "Honda won't guarantee that they'll even build it"), but even if I could, it would now have to include a $1590 protection package (winter mats, splash guards, cargo tray, wheel locks and ?!?pinstriping?!?) that she claims Honda is putting on all these models. Funny, the 10 or 11 other ones I've seen at other dealers don't all have those items. This was clearly a way of getting the price back up to a level they could actually live with. I've had at least 3-4 other dealers be up front about not being able to help me. At least they're honest and don't waste my time. I don't know if Sherri and Zana's shady tactics are representative of how this entire dealership operates, but I implore you to take your business to somewhere that doesn't outright lie to you. Sherri and Zana are the kind of car salespeople that give that profession a bad name. More

Best experience ever Anthony Manteca was my sale person he worked very close with the manager Tony. I was here just a couple of hours and they got a deal done for me at th Anthony Manteca was my sale person he worked very close with the manager Tony. I was here just a couple of hours and they got a deal done for me at the lowest interest rate I have ever had. I diffenatly recommend coming to Napelton Honda River Oaks, and you should too. More