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Napleton's River Oaks Chrysler Dodge Jeep Ram
Lansing, IL
857 Reviews
Family owned and in business for over 50 years, Napleton's River Oaks Chrysler Jeep Dodge RAM is your Lansing source for new Chrysler, new Jeep, new Dodge, new RAM , and used cars for customers in Highland, Orland Park, and River Oaks, IL. We are conveniently located off Highways 80/94 and 294 and are solely focused on providing you with an easy and enjoyable buying experience. Our friendly, knowledgeable staff will immediately take you under their wing and ensure your satisfaction and that all your expectations before, during, and after the sale will all be exceeded. Plus, we even give customers a $100 Customer Referral Bonus for recommending their friends and family to us! No matter what step you are at in the buying process, we promise to treat you the way you deserve to be treated.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 857 reviews
November 12, 2018
FIRST CLASS OLD FASHION CUSTOMER SERVICE Ken Walter, Sales Associate, was absolutely helpful to me when I traded in my 2011 Dodge Ram for a new 2019 Dodge Ram. The transaction went smoothly Ken Walter, Sales Associate, was absolutely helpful to me when I traded in my 2011 Dodge Ram for a new 2019 Dodge Ram. The transaction went smoothly and the customer service was outstanding. It's nice to get good old fashion first class service. I highly recommend Ken if you are looking for a new car. More
by molinaroam
Employees Worked With
Kenneth Walter
November 10, 2018
Great dealership and a great salesman. I recommend Adam. He is very professional, respectful, friendly, and knowledgeable. He made the experience of buying a vehicle comfortable. Answered a I recommend Adam. He is very professional, respectful, friendly, and knowledgeable. He made the experience of buying a vehicle comfortable. Answered all my questions and got the truck I wanted. Definitely would do business with him again and refer others ad well. More
by Sagreen80
Employees Worked With
Adam Muhammad
November 08, 2018
Roberto and Cody have been the most helpful and easy going people i have worked with in this industry. They got back to me at their quickest convenience and explained have been the most helpful and easy going people i have worked with in this industry. They got back to me at their quickest convenience and explained everything in a professional easy manner to understand. Best dealership i have worked with, i highly recommend. More
by divens11
Employees Worked With
Cody Sasek , Roberto Cortez
November 07, 2018
Exceptional car buying experience!! I initially came to the napleton dealership to get my original car serviced and ended up trading it in for a 2019 jeep Cherokee, the entire team at na I initially came to the napleton dealership to get my original car serviced and ended up trading it in for a 2019 jeep Cherokee, the entire team at napleton made this experience so easy and pleasant. Adam is wonderful at his job he was thorough and knowledgeable with all of his answers and NEVER once became pushy. He had no problem going above and beyond to make sure I had all the information needed to make my decision. I appreciate him so much for being patient and helping make my car buying experience nothing short of amazing for me and my family!! I would recommend anyone that's looking to purchase a vehicle to go to napleton! Thank you Adam!! And also thanks to Moe and Jesus who also played big parts to help with my recent purchase. More
by Shaquiya
Employees Worked With
Moe Muhsen, Adam Muhammad, Jesus Torres
November 04, 2018
Sales Ed Sanders is always polite and always talking to me about buying a car or trading mine in. Very nice and funny. Great guy. Always a pleasure when I Ed Sanders is always polite and always talking to me about buying a car or trading mine in. Very nice and funny. Great guy. Always a pleasure when I come in. More
by Thomp
November 02, 2018
Ken is #1 in customer service Our company was in the market for work/cargo type vans at an affordable price. We were in contact with various dealerships but Ken really stood out. N Our company was in the market for work/cargo type vans at an affordable price. We were in contact with various dealerships but Ken really stood out. Not only was he great in terms of competitive pricing, he was even better in terms of responsiveness and customer service. He answered all of our questions and kept us updated throughout the entire process. I was beyond surprised and impressed when Ken actually drove the vehicles and delivered them directly to our location. He gave up his own time to make our experience completely hassle free. Can't thank you enough!!! More
by TommyT
Employees Worked With
Kenneth Walter
October 31, 2018
Great experience with Adam I went into this dealership and met with Adam Muhammad. I knew what I wanted so Adam had his work cut out for him. He did not disappoint. He went abo I went into this dealership and met with Adam Muhammad. I knew what I wanted so Adam had his work cut out for him. He did not disappoint. He went above and beyond to secure the vehicle I was looking for (at a fair price). I am very happy with my purchase. There are so many Jeep dealerships to choose from, but none that have someone like Adam, who was intent on meeting the needs of his customer. He has earned himself and loyal customer. I’ve already talked to friends and family about my experience and will refer whoever I can to Adam. More
by CJL
Employees Worked With
Cody-Finance, Adam Muhammad
October 29, 2018
New truck owner!! I'm a first time car buyer. As soon as I walked in the door he was helpful. Walked me through everything I needed to know. I'm a first time car buyer. As soon as I walked in the door he was helpful. Walked me through everything I needed to know. More
by Hector
Employees Worked With
Adam Muhammad
October 29, 2018
Great service with warm welcomes!!!!!! My service at Napleton was great! Adam and the team made me feel at home I love the honesty and integrity along with leadership that this dealership b My service at Napleton was great! Adam and the team made me feel at home I love the honesty and integrity along with leadership that this dealership brings it’s customers are amazing! I’m definitely recommending you guys. Thanks again!!!!! More
by Hereiam2
Employees Worked With
Adam Muhammad, Scott Czarnik
October 26, 2018
"My best interest at heart" Ken Walter previously left a voice message on my phone, asking if he could be of service. Timing is everything. Just happened I was thinking of t Ken Walter previously left a voice message on my phone, asking if he could be of service. Timing is everything. Just happened I was thinking of trading in my Jeep Cherokee for a Grand Cherokee. Checking out Napleton's lot sparked my interest, so I went in and asked for Ken. He wanted to know what I was looking for in a vehicle. My first answer was "Peace of Mind", and next gave him the list of extras I would like. We sat down and Ken proceeded to check the computer with the list and gave me a choice of color... everything I asked for. This was so quick and we were off for a test drive. Before we started he pointed out extra features, making me comfortable with the way it handled. I was sold. Yes, there is a lot of paper work but Ken explained it all before I signed anything. While I finished with accounting he transferred not only the license plates but the village sticker and toll road transponder. I had a hitch put on and was given a loner to drive. When it was finished Ken delivered it to my home. What great personal service. More
by Sunshine
Employees Worked With
Kenneth Walter
