Napleton's River Oaks Chrysler Dodge Jeep Ram

I drove 3 hours to see a particular vehicle that I had an appointment for. I even had the mindset of purchasing said vehicle, to not even being able to see it. It started with the car being in the detail sho appointment for. I even had the mindset of purchasing said vehicle, to not even being able to see it. It started with the car being in the detail shop, to then not being on the premise at all, after an hour later they then tell me the car would not be available until the next day. I’m not sure what happened to the customer service that I encountered just the day prior but it was non exist today. Worse car shopping experience. This dealership could not have been more inconsiderate & disrespectful of my time & energy. More

Edward Sanders was one of the greatest sales man. He made buying a car such a smooth ride. He made buying a car such a smooth ride. More

Dear Edward Sanders, I wanted to take a moment to express my heartfelt gratitude for the wonderful and outstanding customer service I received during my recent visit to your dealership. Your dedicati express my heartfelt gratitude for the wonderful and outstanding customer service I received during my recent visit to your dealership. Your dedication to ensuring customer satisfaction truly stood out. From the moment I walked into the store, your warm and welcoming attitude made me feel valued and appreciated. Your product knowledge was impressive, and you patiently answered all my questions, helping me make an informed decision. What truly set you apart was your willingness to go above and beyond. You took the time to understand my needs and preferences, guiding me towards the perfect product. Your attention to detail and commitment to making sure I left the store with exactly what I wanted left a lasting impression. Furthermore, your professionalism and courteous demeanor throughout the entire process were exemplary. It's rare to encounter a salesperson who genuinely cares about their customers' satisfaction, and you certainly exceeded my expectations. I want to commend you for your exceptional service, and I will not hesitate to recommend your store and your expertise to friends and family. You are a true asset to your organization, and I hope your dedication continues to be recognized and rewarded. Thank you once again for making my shopping experience truly outstanding. Keep up the fantastic work! Warm regards, Jerry Killings More

IM VERY DISSATISFIED WITH THE SERVICE I'VE RECEIVED AT THIS DEALERSHIP. OVER 28HRS AND IM STILL WAITING ON A PHONE CALL/UPDATE REGARDING THE STATUS OF MY VEHICLE. AFTER I CALLED TODAY 7X I FINALLY SPOKE THIS DEALERSHIP. OVER 28HRS AND IM STILL WAITING ON A PHONE CALL/UPDATE REGARDING THE STATUS OF MY VEHICLE. AFTER I CALLED TODAY 7X I FINALLY SPOKE TO A PERSON WHO ADVISED ME TO WAIT FOR A CALL FROM MY SERVICE ADVISER. NOW MIND YOU MY CAR WAS JUST THERE LAST WEEK FOR THE SAME PROBLEM N THEY KEPT IT FOR A DAY. FINALLY GET A CALL BACK FROM THE DEALERSHIP THEY TELL ME IT'S MY HYDRATED BATTERY WHICH HAS A 10YR WARRANTY BUT THEY'RE WAITING ON A CALL FROM THE MANUFACTURER OK AT THIS POINT IM ASKING FOR A LOANER/RENTAL VOUCHER ECT... BECAUSE I WAS TOLD THEY NEEDED ANOTHER DAY, SO NOW WERE TALKING 3DAYS WITHOUT A CAR. NOT TO MENTION THE SERVICE ADVISER WAS RUDE AS !!!!. AGAIN IM STILL WAITING ON A CALL BACK FROM THE SERVICE MANAGER I GUESS HE'S TOO BUSY ARE THIS IS THIS DEALERSHIP WAY OF BUSINESS. BELIEVE IM TOTALLY NOT EVER GONNA RETURN HERE FOR SERVICE. AND YES IM STILL WAITING ON THAT PHONE CALL. MY NAME IS MR. BLAYDES SO THERE'S NO NEED FOR CONFUSION. More

I am very pleased with my salesperson Arfat Najjar. Arfat was very helpful and answered all my questions. I would recommend Napleton's River Oaks Chrysler Dodge Jeep RAM to everyone. The staff are ver Arfat was very helpful and answered all my questions. I would recommend Napleton's River Oaks Chrysler Dodge Jeep RAM to everyone. The staff are very friendly. I also would like to thank Eddy as well. He was very helpful and made the finance part quick and easy. Arfat and Eddy had gone above and beyond. They are Amazing. Thank you, guys. More

Dawn was very nice and professional with great customer service.. I recommend you to see her when you come in here service.. I recommend you to see her when you come in here More

I’m writing a review regarding my experience with Ed the salesman. He was very knowledgeable and friendly. When I’m ready to purchase a car, I will let him know. salesman. He was very knowledgeable and friendly. When I’m ready to purchase a car, I will let him know. More

Ed Sanders is an amazing salesman. He made me and my daughter feel at ease and he made purchasing a car so simple. Plus he has a great sense of humor. He made me and my daughter feel at ease and he made purchasing a car so simple. Plus he has a great sense of humor. More

Dawn was so helpful she got me in and out with no issue. I’m appreciative of her and her willingness to get me together with little to no trouble I’m appreciative of her and her willingness to get me together with little to no trouble More

Dawn was wonderful! ! I really appreciate her services! Absolutely a pleasure to work with today ! I really appreciate her services! Absolutely a pleasure to work with today More