Napleton's River Oaks Chrysler Dodge Jeep Ram

Great Experience Buying my Jeep from Napleton’s was a great experience. Roberto was very helpful and provided great customer service. I would definitely recommend this Buying my Jeep from Napleton’s was a great experience. Roberto was very helpful and provided great customer service. I would definitely recommend this dealership. More

Bob Gatelis Bob Gatelis is the best person I have ever dealt with in the auto industry, great deal, great buying experience, the whole day went smooth. Bob Gatelis is the best person I have ever dealt with in the auto industry, great deal, great buying experience, the whole day went smooth. More

Car salesman working hard I would like to send a shoot out to Edward Sanders for going out of his way not just one but three times he worked this deal for a couple of weeks and I would like to send a shoot out to Edward Sanders for going out of his way not just one but three times he worked this deal for a couple of weeks and he wasn’t taking no for an answer I’m glad he was the salesman that greeted me when I walked into the dealership, so if you looking to buy soon make sure you see Edward Sanders.I would thank Eric Littleton for working this deal for me he is the financial manager More

awesome service Roberto was an excellent sales associate. Very helpful and friendly. Cody streamlined the finance end and made it as painful free as possible. Good jo Roberto was an excellent sales associate. Very helpful and friendly. Cody streamlined the finance end and made it as painful free as possible. Good job! More

2019 renegade Great guys here. Easy and enjoyable transaction from start to finish. I would recommend them in a heartbeat and look forward to servicing my car here Great guys here. Easy and enjoyable transaction from start to finish. I would recommend them in a heartbeat and look forward to servicing my car here in the future. More

I had a wonderful experience! My whole experience was absolutely great! Everyone I worked with was so helpful and listened to everything I wanted in my new SUV. I could not have as My whole experience was absolutely great! Everyone I worked with was so helpful and listened to everything I wanted in my new SUV. I could not have asked for a better experience and would recommend the team to anyone looking! More

Best car buying experience I’ve had I knew what I wanted before I went there. They ensured that I was set up before I even got there with phone calls exchanged beforehand. They worked I knew what I wanted before I went there. They ensured that I was set up before I even got there with phone calls exchanged beforehand. They worked with me as soon as I got there. No pressure or upsell. The vehicle I was interested in was already at the lowest price I had seen from research, and yet they still worked with me to get the price even lower. The sales team I worked with was very courteous and professional. They even gave me some of their personal pizza they ordered for lunch! I understand it’s a business and they are there to sell me a car. They just made that process painless and easy. I wasn’t uncomfortable or anything like that. This is how it should be. They understood what I wanted and made it happen for less money than I expected. I highly recommend looking into them if you’re in the market for a Chrysler Dodge or Jeep. I think you’ll get a good experience with surprisingly honest and professional people. More

5 Months Car Not Fixed Brought my car to Napleton's River Oaks Chrylsler Dodge Jeep Ram (Lansing,IL.) for service, vehicle had engine noise and starting problem. They repl Brought my car to Napleton's River Oaks Chrylsler Dodge Jeep Ram (Lansing,IL.) for service, vehicle had engine noise and starting problem. They replaced my starter but when I got the car back the engine noise was still there. Drove the car off the lot and it would not start later on the same day. I had the vehicle towed back to Napleton. River Oaks CDJR replaced another starter, no good....towed back. Now, they perform work on the engine which cost over $4000.00. Got the car back and I got stranded at the store, the car would not start....towed back to Napleton. Noise still there too. They call and tell me they figured it out, it was a wiring problem. They charged another $2000 for a wiring component, told me to come get it. I pick the car up, and it wont start later that day, brought back to Napleton River Oaks CDJR. Napleton tells me its a wiring problem, a short. They do more work, billing out and tell me to come get it. This cycle repeats itself for weeks. Finally, I arrive at dealership, Napleton employee drives my car from the back garage service lot to the front of the dealership to return my vehicle to me with NO OIL in the engine, car displaying oil warning lights. I lift the hood in their lot and confirm NO OIL in the engine and my Hemi engine cover missing. I complain to service manager, he tells me come back and get it tomorrow so they can put oil back in it, check it out and put it together. I return the next day. Manager tells me once again my issue was electrical not engine related, but they did some “work” and its fine now. I drive the car and it wont start later that day. I complain to FCA ( Dodge Corporate), they investigate and Napleton tells FCA, I need a new engine, its not electrical issue. xxx??? Subsequently, I take it to another mechanic and another dealer, who both tell me it needed an engine replacement. Come to find out Napleton didn't want to refund money for misdiagnosis and over billing to me and warranty company. In summary, my car was at Napleton for 5 months and never got fixed. I am out of pocket thousands of dollars in rental cars, thousands in repair costs and thousands replacing an engine. My experience has been horrible with Napleton's River Oaks Chrylsler Dodge Jeep Ram. More

Felt like family My wife saw this jeep online she loved. We went into the dealership and we're greeted immediately by a salesman named Charles. We showed him the Je My wife saw this jeep online she loved. We went into the dealership and we're greeted immediately by a salesman named Charles. We showed him the Jeep we saw online and he brought it out and took us on a test drive. My wife loved it and Charles got us through the process. I felt more like family then just another customer and will be back to my me a truck next. More