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Napleton's River Oaks Chrysler Dodge Jeep Ram
Lansing, IL
864 Reviews
Family owned and in business for over 50 years, Napleton's River Oaks Chrysler Jeep Dodge RAM is your Lansing source for new Chrysler, new Jeep, new Dodge, new RAM , and used cars for customers in Highland, Orland Park, and River Oaks, IL. We are conveniently located off Highways 80/94 and 294 and are solely focused on providing you with an easy and enjoyable buying experience. Our friendly, knowledgeable staff will immediately take you under their wing and ensure your satisfaction and that all your expectations before, during, and after the sale will all be exceeded. Plus, we even give customers a $100 Customer Referral Bonus for recommending their friends and family to us! No matter what step you are at in the buying process, we promise to treat you the way you deserve to be treated.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 864 reviews
January 12, 2021
Roberto was everything! Super helpful and over extended himself to make sure I got exactly what I needed! If it was not for him and his team I’m not sure where I would be in the car re-buying process. He t himself to make sure I got exactly what I needed! If it was not for him and his team I’m not sure where I would be in the car re-buying process. He truly helped me through the worse time of my life after my brand new car was totaled. I am so grateful. Thank you. More
by Tracie Brown
Employees Worked With
Roberto Cortez, Jorge Castaneda
January 07, 2021
**UPDATE**Went to go pick up my vehicle. After being **UPDATE** Went to go pick up my vehicle. After being told it will be ready by noon I picked it up around 2pmish. Waiting about 2hrs for "paperwork" **UPDATE** Went to go pick up my vehicle. After being told it will be ready by noon I picked it up around 2pmish. Waiting about 2hrs for "paperwork" to be finalized. As I waited in the customer service waiting area, numerous customers walked in without a mask! Not to mention Napelton employees also walking around and going into customer vehicles without a mask! I was then furious! I asked to speak to the manager but seemed "too busy" manager "corrected" the situation but as soon as I go back on the floor I still see the same thing. My customer service rep Steven I would give him 1 star on customer service. I did file a complaint with the CDC in regards to this establishment not following state protocol! Walking around no mask, allowing customers to have no mask an having your employees with no mask going in and out of customers cars is ridiculous! There i picture evidence and video evidence I took. IF YOU CARE ABOUT YOUR HEALTH AND MENTAL SANITY AVOID THIS PLACE!!!! If any work is needed on your Chrysler, Dodge, Jeep please save yourself the headache of this unprofessional establishment. Bringing in my car for simple repairs if you would like to call it that. (key and hardtop replacement). It took about 2 weeks to get parts in for my car. The service advisor said once they come in he will give us a call to bring in the truck. Never did! I had to call parts and service and check in and long behold parts had arrived couple days ago. I literally need to call my service advisor for ETA of repairs. They do not call you or update you on repairs or repair time, updates etc. Super unprofessional. I will NOT come back to this establishment nor recommend this dealership to anyone! Save yourself the headache and drive down the road to a better dealership with better customer service. I dropped off my truck for these simple repairs Sunday. It is now Tuesday and yet to receive a a status update phone call. More
by evies08
Employees Worked With
Steven
December 17, 2020
Roberto, made sure to listen to all my needs and was able to match my budget. Words can’t explain my happiness and the quality of customer service that I received! to match my budget. Words can’t explain my happiness and the quality of customer service that I received! More
by ogarcialeon21
Employees Worked With
Roberto Cortez, Cody Sasek
December 17, 2020
Justin was very knowledgeable and helpful with helping me purchase my new 2021 Jeep Compass. I couldn’t be happier. Highly recommend this dealer ship. purchase my new 2021 Jeep Compass. I couldn’t be happier. Highly recommend this dealer ship. More
by MZ.VAL1967@gmail.com
Employees Worked With
Justin
December 15, 2020
My visit to the Napelton's River Oaks Chrysler Dodge was very pleasant. Roberto Cortez was an ideal salesman. He didn't try to force a vehicle on me that he was trying to get rid of. He asked if I had an very pleasant. Roberto Cortez was an ideal salesman. He didn't try to force a vehicle on me that he was trying to get rid of. He asked if I had an idea what I wanted and took everything into consideration before finding my dream car. It had all the features that I desired and some, plus it was within my budget. Roberto was courteous, knowledgeable, and professional. Once I decided to purchase my Chrysler Pacifica, he introduced me to the most ideal loan officer ever. Again, I felt like a VIP, treated with kindness and respect. Mr. Jorge Casteneda was the loan officer of the hour. Mr. Casteneda knows how to handle prospective buyers with care. Both gentleman were very professional. I would highly recommend this dealership to prospective automobile buyers and tell them to seek out Mr. Roberto Cortez and Mr. Jorge Casteneda. You can't go wrong! Thanks to you both! I'm a very satisfied customer! More
by Happy Dianne
Employees Worked With
Roberto Cortez, Jorge Castaneda
December 14, 2020
Came with Roberto and Jorge through a recommendation, and my experience was awesome. They did all they could do to help me get out of there with my new car and was definitely not disappointed! my experience was awesome. They did all they could do to help me get out of there with my new car and was definitely not disappointed! More
by Osciel Jaquez
Employees Worked With
Roberto Cortez, Jorge Castaneda
December 14, 2020
Roberto was very helpful and informative when asking about the car I wanted. He made sure to try and help me stay within my price range meanwhile getting me the car I wanted. He had a lot of patience, e about the car I wanted. He made sure to try and help me stay within my price range meanwhile getting me the car I wanted. He had a lot of patience, especially for a first time buyer. More
by Julia
Employees Worked With
Eric Littleton, Roberto Cortez
December 14, 2020
I had posted previously but don't know if it actually posted or deleted the post. But my visit was amazing. Roberto Cortez was my sellsman who made purchasing more like talking to a family member about a posted or deleted the post. But my visit was amazing. Roberto Cortez was my sellsman who made purchasing more like talking to a family member about a big decision you can trust to guide you in the right direction. It's not often to be able to use the words integrity and trust in the car sales but I use it here with gladness. The financial Wiz Cody was also exceptional! They both were professional, knowledgeable and overall great men to do business with. If your looking for real people who are going to have your best interest at heart please go see this Dynamic Duo!!! You won't regret your decision. More
by Reneeb110
Employees Worked With
Roberto Cortez, Cody Sasek
December 10, 2020
I am very honored to be able to meet and work with Mr. Charles. He literally found the car I always wanted with all the bells and whistles. I am truly blessed to experience my first car because of you. Th Charles. He literally found the car I always wanted with all the bells and whistles. I am truly blessed to experience my first car because of you. Thank You Such!!!!! More
by Niyae
Employees Worked With
Charles Woods
