Napleton's River Oaks Chrysler Dodge Jeep Ram

Very professional and patient our salesman was Eric Labauex very knowledgeable and kind and considerate very pleasant experience at this dealership Labauex very knowledgeable and kind and considerate very pleasant experience at this dealership More

Yesterday, I came in to fix a tire problem with my 2020 Jeep Cherokee, which I purchased from here. Few hours later, I drove off the lot with a brand new 2024 Grand Jeep Cherokee. I'm still in shock ! Edw Jeep Cherokee, which I purchased from here. Few hours later, I drove off the lot with a brand new 2024 Grand Jeep Cherokee. I'm still in shock ! Edward Sanders ( sales associate ) remembered, from my last visit, I wanted to upgrade to a Grand Cherokee with sunroof. At first, I was skeptical that I couldn't afford it. Along with Roberto, Conrad, and Edward Sanders, they found a way for me to drive my dream truck off the lot. I'm forever grateful. More

My car buying experience with the Napleton dealership was exceptional. Ed Sanders was my sales person and he was simply the BEST. He made my car buying experience pleasant and everything went smoothly. He's exceptional. Ed Sanders was my sales person and he was simply the BEST. He made my car buying experience pleasant and everything went smoothly. He's very knowledgeable about his job and loves what he does. Job well done Ed. More

Mark Szydlo was so nice and fixed my fuse in NO Time! ! Excellent customer service :) !!! ! Excellent customer service :) !!! More

Horrible team! I purchased a car from them Oct.7 the check engine light came on a week later! They have been trying to fix the car since! They have tried 5 times! I purchased a car from them Oct.7 the check engine light came on a week later! They have been trying to fix the car since! They have tried 5 times! Staff is not helpful at all! No idea when it will be ready. Management is very rude! Stay away from this dealership! More

Worst experience EVER! ! Took my Jeep Wrangler in on 6/14 and never received a call. I had to call them on 6/17. My service person never called back. I was told he was too b ! Took my Jeep Wrangler in on 6/14 and never received a call. I had to call them on 6/17. My service person never called back. I was told he was too busy to come to the phone. I called back on 6/18. My Jeep had not been looked at so I made a big fuss about it, then I was told by Kim, I could come pick it up, which I did!! They did NO work and I will never go back! Customer Service is HORRIBLE!!! More

Napleton has done an outstanding job working with me and getting me in the vehicle I desire. Thanks a lot Team! getting me in the vehicle I desire. Thanks a lot Team! More

Saw the vehicle that I wanted online on that Tuesday, told them about it and stated that I had 2K for a down payment. They text me the next day and I told them that I will be there on Friday evening and told them about it and stated that I had 2K for a down payment. They text me the next day and I told them that I will be there on Friday evening and asked them if I am qualified to purchase that particular vehicle because the car lot is a distance away from me and don't want my time and money coming out there to be wasted . Was texted a few times , including that Friday morning to remind me about the appointment I had that Friday. When i arrived , I was told that the vehicle was sold the night before. When the salesperson told me it was sold I saw a little notice stating that it was in stock . I had the salesperson show me several cars . I knew I wasn't going to buy any but if you waste my time and moneybthen I'll send that same energy back to you . More

The worst dealership also service center sucks the guy Brad that’s in service does not need to be working there he has no knowledge of what was wrong with my car. I have a BMW, the drive train malfunction Brad that’s in service does not need to be working there he has no knowledge of what was wrong with my car. I have a BMW, the drive train malfunction 2 message came across my screen of my car. I was told that it meant that my BMW warranty was about to expire. I looked at him like he was crazy. I told him that that was incorrect and if a warranty was about to expire, BMW would have called or sent a message in an email my car was there for approximately five days without being told anything and when I called to keep checking on my vehicle, I was put through different services a guy named Dawayne had me call back because he was supposed to be looking for me. A rental vehicle gave me his personal cell phone number told me to call back at four and did not even answer or reply back on the other hand my sales person. Justin was very nice and helpful. He did call me back after me constantly calling checking up because no one else thought enough to give me a call other than him. Good sales person overall. More