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Napleton's River Oaks Chrysler Dodge Jeep Ram
Lansing, IL
863 Reviews
Family owned and in business for over 50 years, Napleton's River Oaks Chrysler Jeep Dodge RAM is your Lansing source for new Chrysler, new Jeep, new Dodge, new RAM , and used cars for customers in Highland, Orland Park, and River Oaks, IL. We are conveniently located off Highways 80/94 and 294 and are solely focused on providing you with an easy and enjoyable buying experience. Our friendly, knowledgeable staff will immediately take you under their wing and ensure your satisfaction and that all your expectations before, during, and after the sale will all be exceeded. Plus, we even give customers a $100 Customer Referral Bonus for recommending their friends and family to us! No matter what step you are at in the buying process, we promise to treat you the way you deserve to be treated.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 863 reviews
November 26, 2022
Service manager Denise was very helpful and patient with me over the phone she made sure before I hang up that I was clear on the information that she provided me with and if I needed further assistance jus me over the phone she made sure before I hang up that I was clear on the information that she provided me with and if I needed further assistance just give her a call she's truly a sweetheart as Long as Napoleon dodge hire professional people like her you will continue to have my business. Mr. Bey More
by Mr. Bey
Employees Worked With
Service manager
November 23, 2022
Great experience. Sundae made things incredibly easy and hassle free, was able to answer all my questions and concerns. Would recommend! Sundae made things incredibly easy and hassle free, was able to answer all my questions and concerns. Would recommend! More
by Turner
November 18, 2022
Was looking for a very specific truck in which Napleton’s CDJR had on the lot. First time purchasing a new vehicle over the phone and Roberto Ortega made the very easy and provided outstanding communication CDJR had on the lot. First time purchasing a new vehicle over the phone and Roberto Ortega made the very easy and provided outstanding communication throughout purchase. He even went above and beyond and assisted in finding me a hauler to delivery. Overall Great Experience More
by Snowman
Employees Worked With
Roberto Ortega
October 26, 2022
AJ Rodriguez was awesome. He was able to get me in same day as a walk-in. The vehicle was complete before the estimated time, and is customer service skills were excellent. A+ He was able to get me in same day as a walk-in. The vehicle was complete before the estimated time, and is customer service skills were excellent. A+ More
by Mark
Employees Worked With
A.J. Rodriguez
October 24, 2022
Happy to see me when I arrived. Roberto made sure my new car was spotless. No xxxxxxxx about losing money on employee discount. Roberto made sure my new car was spotless. No xxxxxxxx about losing money on employee discount. More
by Me
Employees Worked With
Alicia , Bob Gatelis, Mike Tierney, Sergio Esquivia, Roberto Cortez, Jorge Castaneda
October 24, 2022
Hey Mo what up guy I wanted to take a few minutes out of my day and send you a text about yesterday. Roberto and Angela were fantastic people to work with. I want to be honest with you. For myself to wal my day and send you a text about yesterday. Roberto and Angela were fantastic people to work with. I want to be honest with you. For myself to walk on a dealership lot and purchase a car not knowing anyone I would not even put myself in that situation. Knowing you is a great pleasure. But working with Roberto and Angela was amazing. Both were so knowledgeable about the car and the paperwork side of it. Roberto explained everything about the car in a manor that I would find it hard if anyone could duplicate. You truly have 2 great individuals on your team and I just wanted to compliment you on that. Thank you Look forward to trading my other Jeep in possibly in the near future Stop by the Restaurant I'll show you what I can do More
by roccofab2
Employees Worked With
Angela Allard, Moe Muhsen, Roberto Cortez
August 31, 2022
Edward Sanders was my sales person, excellent customer service. I am satisfied with my purchase. service. I am satisfied with my purchase. More
by ygardner821
August 29, 2022
Brought my van in 4 times to get an alignment and it is still off. Talked with the service manager who was going to call me but after 2 weeks this has not happened. The tech informed me that their alignmen still off. Talked with the service manager who was going to call me but after 2 weeks this has not happened. The tech informed me that their alignment machine was off, you would think that they would have called me back to rectify the situation. Almost $400 and the problem still persists! More
by fredpezel
Employees Worked With
Denise
