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Napleton's River Oaks Chrysler Dodge Jeep Ram

Lansing, IL

4.5
864 Reviews
Family owned and in business for over 50 years, Napleton's River Oaks Chrysler Jeep Dodge RAM is your Lansing source for new Chrysler, new Jeep, new Dodge, new RAM , and used cars for customers in Highland, Orland Park, and River Oaks, IL. We are conveniently located off Highways 80/94 and 294 and are solely focused on providing you with an easy and enjoyable buying experience. Our friendly, knowledgeable staff will immediately take you under their wing and ensure your satisfaction and that all your expectations before, during, and after the sale will all be exceeded. Plus, we even give customers a $100 Customer Referral Bonus for recommending their friends and family to us! No matter what step you are at in the buying process, we promise to treat you the way you deserve to be treated.
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17225 Torrence Ave

Lansing, IL

60438

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Showing 864 reviews

July 19, 2023

Roberto went above and beyond to make sure my first time buying experience went perfectly. Such a pleasure to work with, goes the extra mile to find the best deal for you to make sure everyone walks away ha More

by gbvilanova24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto Ortega
Sep 10, 2023 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 19, 2023

Worst experience. I went in for a recall and asked them if they could also check why my seatbelt light was always on. They never told me they would do a diagnostic tha More

by choicesherri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie rios and Mike Dow
Sep 10, 2023 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hi, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. Please reach out to us at (708) 474-2300 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

July 17, 2023

The staff here is very nice, helpful and respectful. Happy we stopped in today and left with a vehicle More

by Yolanda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto Ortega
Sep 10, 2023 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

We're glad to hear our Staff took such great care of you, Yolanda! We hope we can continue to be of service to you down the road!

July 14, 2023

Edward Sanders was a delight to work with. Very professional and made the experience pleasant. More

by erbear1122
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edward Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 07, 2023

Very welcoming and warming place. Dawn welcome me with a wonderful smile and welcome comfort. Very awesome lady. Get you in and out with no worries 😀 More

by timothybjones21
Recommend Dealer
Yes
Employees Worked With
Dawn
Sep 10, 2023 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hi, we appreciate your positive review of your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

July 05, 2023

Roberto Ortega did a great job. Easy to work with and gave us a great deal! More

by r.smith
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Roberto Ortega, Roberto Cortez
Sep 10, 2023 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hello, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

July 05, 2023

Roberto Ortega helped make the process less painful by being efficient. He is kind, helpful, and highly motivated. The only downside was on the phone they said they’d be willing to negotiate the base pric More

by LaurelDani
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Roberto Ortega
Sep 10, 2023 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hello Laureldani, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

July 05, 2023

I had a great experience. I had the pleasure of working with Ed Sanders. He was very genuine, knowledgeable of the car I was interested in purchasing, made me feel comfortable More

by Hameed Oyedele
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edward Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hello Hameed, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

June 28, 2023

Awesome customer service. Gater helped us & answered all of our questions making the car buying process easy. I highly recommend visiting & buying your car here. More

by t.tillery
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bob Gatelis
Sep 10, 2023 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton's River Oaks Chrysler Dodge Jeep Ram. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 26, 2023

When I called the operator and ask to be connected with someone in service. A lady answered the phone and I told her the situation I was in with my 2018 GMC. She told me to bring it in and let me know that More

by Jamila McNair
Service Communication
Recommend Dealer
No
Employees Worked With
Jules Daughtry
Sep 10, 2023 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hi Jamila, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (708) 474-2300 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

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