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Napleton's Northlake Chrysler Jeep Dodge Ram - Service Center

Lake Park, FL

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160 Reviews

160 Reviews of Napleton's Northlake Chrysler Jeep Dodge Ram - Service Center

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January 10, 2020

Good team of advisors, great dealership, employees are helpful and and knowledgeable, answered all questions in a timely manner, simply the best, better then all the rest More

by think47
Recommend Dealer
Yes
Employees Worked With
Pat Lannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Duva, Casey Furman, Kelsey Hansen, John Highfield
January 03, 2020

Not Happy Mama always said can't say anything nice, don't say nothing at all. .So we will leave it at that. F.F.F.F More

by Mr Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott
Jan 21, 2020 -

Napleton's Northlake Chrysler Dodge Jeep RAM responded

Hello, thank you for taking the time to leave this feedback. We regret that your experience with us was so far below the standards that we set for ourselves. 561-622-0700

November 12, 2019

It’s a shame they don’t offer negative stars for this review. Worst service experience ever! Utter chaos getting to service center. No one even acknowledged us when we finally got to the right place. Eve More

by Gtcoastie
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service cubicle
Nov 29, 2019 -

Napleton's Northlake Chrysler Dodge Jeep RAM responded

We appreciate your feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please contact our Manager at 561-622-0700 so that we may ensure your experiences with our dealership are more pleasant moving forward.

October 30, 2019

I would like to acknowledge the outstanding customer service I got from Netice at your service department. Shes very professional and courteous! Gratefully, Michael Ferrara More

by Michael Ferrara
Recommend Dealer
Yes
Employees Worked With
Netice.
Nov 01, 2019 -

Napleton's Northlake Chrysler Dodge Jeep RAM responded

Michael Ferrara, thanks for your great review, and for giving our dealership such a high star rating! We look forward to your next visit! Take care!

October 20, 2019

Casey has been great! Casey has been Really really really great, both on the phone and in person. Finally had a great experience at Napleton after poor service at previous More

by Eddie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debra, Casey Furman
Oct 22, 2019 -

Napleton's Northlake Chrysler Dodge Jeep RAM responded

Eddie, thank you for your support! We're happy Casey could help you out. We hope you continue to choose us for all your service needs! Take care!

October 12, 2019

Great service at the counter In and out in 40 mins for an oil change/tire rotation. Service advisor was very knowledgeable and friendly. However, the tech who changed my oil and r More

by MattH12982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 15, 2019 -

Napleton's Northlake Chrysler Dodge Jeep RAM responded

Matthew Histon, we are so disappointed to learn of this situation you have described. Please reach out to me at (561) 903-0407 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. Stacy Arnold Customer Relations

October 10, 2019

I took my Jeep in for an oil change. Pat was able to answer all my questions about 2018 JK recalls. I received great professional service and definitely plan on returning! More

by Michelle_Allen3
Recommend Dealer
Yes
Employees Worked With
Pat Lannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2019 -

Napleton's Northlake Chrysler Dodge Jeep RAM responded

Michelle, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 10, 2019

I had an appointment at 7:30 I was taken care of right away ! out the door at 8 o'clock. They are a very busy dealership but I noticed they did everything to accommodate all customers! More

by Dianne
Recommend Dealer
Yes
Employees Worked With
Casey Furman
Oct 15, 2019 -

Napleton's Northlake Chrysler Dodge Jeep RAM responded

It is great to hear that we were able to get you back on the road so quickly! Thank you again for choosing Napleton's Northlake CDJR and we hope to see you again!

October 08, 2019

This was my first time getting service done on my car since i bought it. Casey ended up helping me tremendously! He really took the time to figure out what was going on and updated me as much as he could More

by cdelb
Recommend Dealer
Yes
Employees Worked With
Casey Furman
Oct 09, 2019 -

Napleton's Northlake Chrysler Dodge Jeep RAM responded

We're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with. We hope you continue to choose us for all your automotive needs! Take care!

October 01, 2019

good experience services Aaron the best!!! All my trucks go the best for service!! Always ask for Mr Kilian. I u need help on service Aaron is the man More

by Dale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Kilian
Oct 03, 2019 -

Napleton's Northlake Chrysler Dodge Jeep RAM responded

Congratulations on your new car, Dale! It is great to hear Aaron was knowledgeable and pleasant to work with. We hope to see you again! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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