Napleton's Northlake Chrysler Dodge Jeep RAM

If I've known any better words, then I will use them for Pat Lannon (Service Manager). Pat has done an exceptional job to fix my truck, and I so appreciate his service at Napleton Northlake. THANKS very m Pat Lannon (Service Manager). Pat has done an exceptional job to fix my truck, and I so appreciate his service at Napleton Northlake. THANKS very much! Nick Tu More

Great experience! Kaden was a great help in helping me choose a vehicle. I will definitely be coming back for the next Jeep! Kaden was a great help in helping me choose a vehicle. I will definitely be coming back for the next Jeep! More

Chandler in finance really set me up for failure the very first time I decide to lease a vehicle. Not only did he swindle me and switch prices at the very very end last minute before signing the paperwork. H first time I decide to lease a vehicle. Not only did he swindle me and switch prices at the very very end last minute before signing the paperwork. He forced me into having to have a co-signer to lease my vehicle all because he did not check with Chrysler where I have great standing. And have financed 2 other vehicles. In addition to raising my price significantly and screwing up my lease. When I contacted him some time after the purchase he couldn't be bothered to help me. Left me hanging for weeks telling me he was looking into things. When I ask a fourth time for the information he was beyond rude and unprofessional. Again he could not be bothered with my request. But at least this fourth time he actually told me so. "Let me drop what I'm doing to help you. You know your not my only customer." It is this in addition to terrible experience with the service department that will keep me from ever doing business with this dealership again. I do not trust them to service my vehicle as they lied to me about making repairs that were not actually done. Chandler is the rudest employee I've ever dealt with and has me stuck in a leased truck that is already way negative in equity. My family and I are about loyalty and wanted to continue to be loyal to Napletop Jeep as he have been for years now. But this was the final straw. He should be fired for speaking to customers the way that he did. Make a sale one time is great. Make a customer for life will make u more money over all than any one time deal. But good luck with that attitude and those types of employees. I'll take my business to Aarigo or Schumacher next time. More

Christian was an absolute dream to work with, he was conscientious and left no stone unturned until I was happy. He made sure I was pleased with my car before we signed any paperwork. He was extremely p conscientious and left no stone unturned until I was happy. He made sure I was pleased with my car before we signed any paperwork. He was extremely professional the entire time and have complete confidence in recommending him to anyone who is looking for a car to buy! Christian is ya man! More

Kellum did a amazing job with finding me my dream car. He was very patient and took his time with getting me the car that I desired. He was very patient and took his time with getting me the car that I desired. More

One of the best dealership experiences I’ve had. Christian was very professional, knowledgeable and helpful throughout the sale. Will recommend Christian and Napelton to anyone looking to purchase a Christian was very professional, knowledgeable and helpful throughout the sale. Will recommend Christian and Napelton to anyone looking to purchase a new vehicle. More

Awesome experience here at this dealer. My salesman Christian was very professional and he knew how to make me leave this dealership satisfied with my new purchase!!!! My salesman Christian was very professional and he knew how to make me leave this dealership satisfied with my new purchase!!!! More