Napleton's Northlake Chrysler Dodge Jeep RAM

Well Well. Guess what? I picked my car up again on 08/15/2012 from Napleton's. This time I paid $640.00. Drove about ten(10) miles and it ran HOT AGAIN. Now the total cost is $2,349.76 and the problem 08/15/2012 from Napleton's. This time I paid $640.00. Drove about ten(10) miles and it ran HOT AGAIN. Now the total cost is $2,349.76 and the problem is still there if not worse. Have I called them? NOOOOOOO. What lie would they tell me next and what would be the cost of another lie. Supposedly they are HIGHLY TRAINED, REPUTABLE, HONEST, TRUTHFUL. I don't have anymore money to give them. I am on Social Security and it doesn't stretch that for to PAY FOR MORE LIES, DECEPTION and DISHONESTY. If they don't know what the problem is why dont they just say that instead of GUESSING GUESSING and more GUESSING. I believe they know what the problem is but is trying to MILK me for every penny they can get. Why do they keep bringing up the radiator implying that someone put stop leak in it? If that is the problem why wasn't I given an estimate on repairing that? In fact why wasn't it repaired ? WHY? WHY? WHY? I am really at my Witt's end. No more money and No car. No calls from anyone. I guess they might say "WHO CARES I GOT YOUR MONEY NOW. BRING IT BACK IN SO THAT WE CAN TELL YOU ANOTHER LIE AND TAKE SOME MORE MONEY. " According to Dealerrater.com "This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service." If only they knew. Also at the BBB website the rating is an "A". REALLY?. No sense in complaining to them. A TOTAL OF 15 DAYS AND $2,349.76 SAME PROBLEM NO CAR. WOULD I RECOMMEND THIS PLACE TO ANYONE? NOOOOOOOOO!!!!!!! I have gone from: UPSET TO PISSED TO DISCOURGAED TO ANGRY TO HUMBLE. IT SEEMS AS IF NO ONE REALLY CARES. Phyllis Epps (BROKE, OWNER OF CAR STILL RUNNING HOT AFTER 15 LONG DAYS AT SERVICE DEPARTMENT.) More

I took my car in for service and when I got it back I was missing a pair of expensive sunglasses. After repeated conversations with Robert-service manager, my boyfriend finally called only to be told that th missing a pair of expensive sunglasses. After repeated conversations with Robert-service manager, my boyfriend finally called only to be told that they can't do anything about it and he shouldn't be trying to blame them for losing his sunglasses. What a crock of crap. Like I would blame them unfairly. They are giving us the runaround and trying to turn the blame on us and this is ridiculous!! We will be calling corporate to lodge a complaint against the service department today. More

My 2010 Jeep Liberty completely died and I called the My 2010 Jeep Liberty completely died and I called the dealer. Richard did a great job assisting me with a tow service and setting up the apointment My 2010 Jeep Liberty completely died and I called the dealer. Richard did a great job assisting me with a tow service and setting up the apointment for the morning. Thanks Richard! More

Dealt with chuck m. --very knowledgable, professional and friendly. I would recommend highly and i would go back. They had a very large inventory. Now i have 25 words friendly. I would recommend highly and i would go back. They had a very large inventory. Now i have 25 words More

Have not received owner's manual as promised by sales rep nor have I been explained the gaurantees and warranties of the car. Dan seems to think that it is my resposibilty to contact the previous owner and m nor have I been explained the gaurantees and warranties of the car. Dan seems to think that it is my resposibilty to contact the previous owner and make arrangements to get the manual . His attitude baffles my understanding of what customer service should be. I will withhold my judgement of recommending the dealership until I see how the manual and gaurantee issues are handled. More

Annette was very knowledgeable and patient in explaining all the new car's features. She encouraged us to call her with any questions or problems in the future and we felt very comfortable with her. all the new car's features. She encouraged us to call her with any questions or problems in the future and we felt very comfortable with her. More

Excellent experience in buying a new Hyundai Genesis from the salesperson to the service department they bent over backwards to please me and provide courteous, responsive and capable answers to my questions the salesperson to the service department they bent over backwards to please me and provide courteous, responsive and capable answers to my questions, servicing my new car and all in all a pleasant experience. More

AFTER NUMEROUS PHONE CALLS TO THE CORPORATE SITE OF BOTH LINCOLN AND NAPLETON IN CHICAGO WE FINALLY GOT SATISFACTION ON WHAT STARTED OUT AS A DISTURBING USED CAR SALE. MAIN PROBLEM - WE WERE SWEARED TO THAT LINCOLN AND NAPLETON IN CHICAGO WE FINALLY GOT SATISFACTION ON WHAT STARTED OUT AS A DISTURBING USED CAR SALE. MAIN PROBLEM - WE WERE SWEARED TO THAT WE HAD A 6 YEAR PRE-OWNED RAP AROUND SERVICE ON THE 2008 CAR. NOT TRUE - OVER 3 YEARS HAD ALREADY BEEN USED...'WE WERE SERIOUSLY MISLEAD'...WE WERE NOT GETTING ANYWHERE UNTIL I CALLED LINCOLN SERVICE AND THEY EVENTUALLY GAVE US A PERK AS THEY BELIEVED US IMMEDIATELY - HOWEVER NORTHLAKE NAPLETON FINALLY CAME AROUND WHEN I FINISHED TALKING TO NAPLETON CORPORATE AND RETURNED SOME MONIES TO US AND THEN WERE MORE THAN DIFFERENTIAL...THE MANAGER DID FINALLY ADMIT TO OUR BEING LIED TO AND SAID 'PERSONS INVOLVED NO LONGER WORKED THERE'...WE WILL NOT BEING GOING BACK FOR SERVICE OR ANYTHING ELSE THERE - HOWEVER WE ARE HAPPY WITH THE CAR WE PUCHASED... More

There was no haggling no pressure. Just the best price right off the bat. The sales person Jesus Gonzalez and finance staff was very professional, friendly and helpfully. Great staff I will definitely r right off the bat. The sales person Jesus Gonzalez and finance staff was very professional, friendly and helpfully. Great staff I will definitely recommend a dealer Napleton's Northlike auto park. More

I am still in disbelief really! I don't even know what to write? I am trying to comprehend what happen at NAPLETON NORTH PARK AUTO PARK - DODGE. I keep thinking that they are coming to take the car back LOL. write? I am trying to comprehend what happen at NAPLETON NORTH PARK AUTO PARK - DODGE. I keep thinking that they are coming to take the car back LOL. I can't beleive that it is the first time in 25 years of buying a cars. I got a chance to experience what it's like to go to a REAL AUTO dealer NAPLETON NORTH PARK AUTO PARK - DODGE, an honest one, incredibly professional, treated me like a human being WOW! THEY MEAN WHAT THEY SAY!, honorable! There are really no words that I can say that can describe how great NAPLETON NORTH PARK AUTO PARK - DODGE There is not enough time to tell everyone I possibly can where they can go and get trust and confidence in a dealer NAPLETON NORTH PARK AUTO PARK - DODGE. I did most of my deal over the phone! Because I was SICK of the BS I was getting with the other dealers (including other Dodge dealers) Thanks Claude Napleton Sales Manager you are AWESOME - A true professional!! The finance people Gary and his crew WOW! Hats off! This dealer has it together big time! I was refered by MY employee where she works part time at Maroone Ford. I went as a family & Friend referal. To make a long and real bad story short. I would have hated to have been a walkin, I only wondered what they would do to them. 9 days of BS! What a way of treating a referal. I felt like They wanted to stick it to me every which way they could. WHO YOU SHOULDN'T CALL MAROONE. AVOID THAT PLACE AT ALL COSTS! I went to other dealers TERRIBLE & UNPROFESSIONAL. I could write a book. If you don't go to NAPLETON NORTH PARK AUTO PARK you will probably get screwed royally. That's the only place to get a real honest deal. THE ONLY PLACE TO BY A CAR OR TRUCK! More