Napleton's Northlake Chrysler Dodge Jeep RAM

DO NOT GIVE THEM YOUR BUSINESS; THEY WILL RIP YOU OFF!!! I had a 10:30 a.m. appointment on a Friday to have my Jeep looked at by the service department with. I told them exactly what needed fixed (ratt I had a 10:30 a.m. appointment on a Friday to have my Jeep looked at by the service department with. I told them exactly what needed fixed (rattle in drive shaft) and to please call me with an estimate prior to doing the work. Six hours later and I still hadn’t heard a word so I called them only to be put on hold twice and given the run around. Turns out my Jeep that I drove there in great condition, minus a slight rattle, now had the key locked in the ignition and a broken gear shifter that they were unable to get it out of park. He told me that before they could quote me on the rattle in my drive shaft that they would have to charge me to disassemble the steering column and replace the gear shifter to fix this other problem (that they had caused while in possession of my Jeep). I immediately went back to the dealership before they closed at 6 p.m. only to find that the mood had apparently changed and I was now a hassle for wanting to get to the bottom of this. I waited for the service manager (who was equally as rude/unprofessional come to find out) he told me that “things just break and it just so happens that it broke while in our possession, but it doesn’t mean we are at all liable.” So my next question was how much is it going to cost to fix this, and his answer was “no clue, and we can’t even get to it until after the weekend”. So then I told him I expected to be put in some sort of rental seeming how he now said they couldn’t even get to my Jeep before Monday and his response was “we don’t have any rentals.” Meanwhile my service guy had already told me that they did across the street prior to my conversation with this liar. After I pointed that out he suggested I go over and get one paying for it myself, but I better hurry cause they closed in 3 minutes. At this point they are holding my Jeep hostage, and basically saying I can f-off until they get around to dealing with it. It took me arguing with this guy for 10 minutes until there was miraculously a rental that I could use to get to work for the next two days. Long story short it took them 5 days to fix what they broke. Then they wanted to charge me almost $400 to fix it. I ended up meeting with the General Manager who is as honest as any politician I’ve ever seen/heard. He never answered my questions and just kept talking in circles. I only had to pay for the $200 part in the end but never got my car fixed for what I had gone in for originally. There was never an apology and my car rattled all the way home. I wouldn’t wish them on my worst enemy and they are sure as hell never touching my Jeep again. More

This dealership was an absolute pleasure to work with. I was on the hunt for a very specific Dodge Ram 1500 and every dealership I worked with either could not find it or there was some issue regarding one was on the hunt for a very specific Dodge Ram 1500 and every dealership I worked with either could not find it or there was some issue regarding one of the options that I wanted on the truck. Napleton's chrysler & Dodge was the only dealership out of the many and I mean many delearships that I visited and or spoke with that understood that I am a paying customer and if I wanted a truck a certain way that I should not be given the "bait and switch" or be misguided to make an easier sale for them. I do not work for this dealer nor am I affiliated with any one who works there I am just trying to guide the next person looking for a car to the right place. I drove about two hours in traffic just to work with these guys and they made my trip to their dealership to say the least very much worth the time and price of gase. I not only got the best deal by far over any other dealership but I also made freindships at this place it could not have been a better experience. I cannot express the gratitude and overal best VIP treatment that I experienced from Richard Perlman and Pam Williams who apperantly had just started working at Napletons. Both of these fine people teamed up to give me and my family the absolute best experience that one could have at a dealership. They even waited for me an hour after they closed the dealership on a Friday to greet me and make sure that my purchase went as smoothly as possible. These two sales associates are an absolute treasure and should be a highly valued asset to this company. They got me what I wanted, no excuses no hastle just a great deal. They knew I was frustrated with the previous dealerships and made sure to make this the most pleasurable experience possible. To all at the Napletons employees thank you, and a very special thanks to Pam and Richard. To any one looking for a dodge, chrysler or jeep dont even think twice check this place out it will definetely be worth it. More

My youngest son, who is in the US Army needed to buy a new truck while on leave hence he had very limited time for the purchase.He was set on a specific model, color and factory equipment. We tried jus new truck while on leave hence he had very limited time for the purchase.He was set on a specific model, color and factory equipment. We tried just about every auto dealer in Miami-Dade, even gave a couple of them deposits when they promised that they would be able to get the truck my son wanted in the alloted time frame. They all failed to deliver on their promises, that is when my oldest son called Napleton's on Northlake and spoke with Richard Perlman and Pam Williams, they assured us that they would be able to get the exact truck that we wanted in time for my son to drive it to Ft. Hood. Not only did they make good on their promise, but we got a great deal on the truck! When we went to pick it up, we were treated like family; my wife even remarked that she never imagined an auto dealership treating customers so nice. Overall, it was the BEST car buying experience we have ever had (we have bought quite a few vehicles) and would recommend Napleton's on Northlake. Thanks again Richard and Pam! More

My husband, daughter and I were shopping for a car for our daughter last week. We stopped by Napleton and were greeted by a salesman by the name of Patrick Moran. He took the time to show us several car our daughter last week. We stopped by Napleton and were greeted by a salesman by the name of Patrick Moran. He took the time to show us several cars and explain in detail the options on each vehicle. He was informative and knowledgeable yet not pushy. My daughter was interested in the Dodge dart automatic which you did not have on the lot. Patrick investigated and informed us there would be some coming in soon. He then called us a week later to tell us some came in. Unfortunately, my daughter needs to save up a little more money before she can purchase a car. When she has, we will definitely be back to Napleton. In the meantime I hope you continue to hire exceptional employees like Patrick and I will be recommending your dealership to friends and family. More

Nothing like 'speed dating' through used car salesmen. We were passed from salesman to salesman. The price listed on the internet is NOT the price of the car. Internet price was raised almost 30% as the We were passed from salesman to salesman. The price listed on the internet is NOT the price of the car. Internet price was raised almost 30% as the 'out the door price'. So profit apparently is not included in the internet price. Absolutely ludicrous. A painful, yet typical car dealer experience. We expect dealerships to make money. Why not just be upfront about the price. We won't be back. More

Well Well. Guess what? I picked my car up again on 08/15/2012 from Napleton's. This time I paid $640.00. Drove about ten(10) miles and it ran HOT AGAIN. Now the total cost is $2,349.76 and the problem 08/15/2012 from Napleton's. This time I paid $640.00. Drove about ten(10) miles and it ran HOT AGAIN. Now the total cost is $2,349.76 and the problem is still there if not worse. Have I called them? NOOOOOOO. What lie would they tell me next and what would be the cost of another lie. Supposedly they are HIGHLY TRAINED, REPUTABLE, HONEST, TRUTHFUL. I don't have anymore money to give them. I am on Social Security and it doesn't stretch that for to PAY FOR MORE LIES, DECEPTION and DISHONESTY. If they don't know what the problem is why dont they just say that instead of GUESSING GUESSING and more GUESSING. I believe they know what the problem is but is trying to MILK me for every penny they can get. Why do they keep bringing up the radiator implying that someone put stop leak in it? If that is the problem why wasn't I given an estimate on repairing that? In fact why wasn't it repaired ? WHY? WHY? WHY? I am really at my Witt's end. No more money and No car. No calls from anyone. I guess they might say "WHO CARES I GOT YOUR MONEY NOW. BRING IT BACK IN SO THAT WE CAN TELL YOU ANOTHER LIE AND TAKE SOME MORE MONEY. " According to Dealerrater.com "This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service." If only they knew. Also at the BBB website the rating is an "A". REALLY?. No sense in complaining to them. A TOTAL OF 15 DAYS AND $2,349.76 SAME PROBLEM NO CAR. WOULD I RECOMMEND THIS PLACE TO ANYONE? NOOOOOOOOO!!!!!!! I have gone from: UPSET TO PISSED TO DISCOURGAED TO ANGRY TO HUMBLE. IT SEEMS AS IF NO ONE REALLY CARES. Phyllis Epps (BROKE, OWNER OF CAR STILL RUNNING HOT AFTER 15 LONG DAYS AT SERVICE DEPARTMENT.) More

I took my car in for service and when I got it back I was missing a pair of expensive sunglasses. After repeated conversations with Robert-service manager, my boyfriend finally called only to be told that th missing a pair of expensive sunglasses. After repeated conversations with Robert-service manager, my boyfriend finally called only to be told that they can't do anything about it and he shouldn't be trying to blame them for losing his sunglasses. What a crock of crap. Like I would blame them unfairly. They are giving us the runaround and trying to turn the blame on us and this is ridiculous!! We will be calling corporate to lodge a complaint against the service department today. More

My 2010 Jeep Liberty completely died and I called the My 2010 Jeep Liberty completely died and I called the dealer. Richard did a great job assisting me with a tow service and setting up the apointment My 2010 Jeep Liberty completely died and I called the dealer. Richard did a great job assisting me with a tow service and setting up the apointment for the morning. Thanks Richard! More

Dealt with chuck m. --very knowledgable, professional and friendly. I would recommend highly and i would go back. They had a very large inventory. Now i have 25 words friendly. I would recommend highly and i would go back. They had a very large inventory. Now i have 25 words More

Have not received owner's manual as promised by sales rep nor have I been explained the gaurantees and warranties of the car. Dan seems to think that it is my resposibilty to contact the previous owner and m nor have I been explained the gaurantees and warranties of the car. Dan seems to think that it is my resposibilty to contact the previous owner and make arrangements to get the manual . His attitude baffles my understanding of what customer service should be. I will withhold my judgement of recommending the dealership until I see how the manual and gaurantee issues are handled. More