Napleton's Northlake Chrysler Dodge Jeep RAM

Alex was pleasure to work with. She is a professional at what she does and her customer relationship is top quality. Artie was also great and very personable. I would recommend this dealership to family an what she does and her customer relationship is top quality. Artie was also great and very personable. I would recommend this dealership to family and friends! More

Excellent dealership and staff. Couldn't be more pleased. The staff was so nice and so co operative especially I mention Javier, Amir, Attilio and other staff members too...They all helped me to clo pleased. The staff was so nice and so co operative especially I mention Javier, Amir, Attilio and other staff members too...They all helped me to close my deal and everything went so cool... Thank you all. I surely recommend this dealership to others.. More

My wife bought a used SUV from Ron and a new employee Jon who were great! The great part ends there. My wife was overcharged for DMV fee's and so called convenience fee's and almost 3 weeks later according t who were great! The great part ends there. My wife was overcharged for DMV fee's and so called convenience fee's and almost 3 weeks later according to the DMV our SUV is still not newly registered. Napleton should call it inconvenience fee's as my pregnant wife had to wait in line at the DMV to find this out since Napleton's finance people were useless and rude when we asked about this and rudely dismissed my wife. In fairness after a battle we were refunded one of the overcharged fee's. Even the DMV stated they had no idea what these so called DMV fee's that Napleton charged us were for. They also tried to sell us options such as paint protection, ding insurance, tire insurance etc.which can jack up a cars price by 2,000 in some cases. And become a huge source of income for dealerships for unsuspecting buyers. I told this finance person we are not interested but he was rude and adamant about stating all the options and kept on going! We knew the A/C was not working when we bought the SUV but the negotiated price was good enough to make up the repair cost of the A/C which Napleton's service said they would do. I got 2 other opinions for the A/C problem in the meantime. On the work order it was written the "condenser is clogged" as per the former land rover mechanic they have working there. The issue was the compressor not the condenser. So it was misdiagnosed. So I brought SUV to a proper place to get fixed. More

The service is excellent, I got more than I was looking for. They made everything possible to satisfy my needs without any pressure. Definitely recommend it. for. They made everything possible to satisfy my needs without any pressure. Definitely recommend it. More

Great experience, drove 60 miles just to get the car here. Other dealers lost my business because of their service. Never felt pressured. Thank you so much guys here. Other dealers lost my business because of their service. Never felt pressured. Thank you so much guys More

VERY MISLEADING!! Do not believe their internet pricing!! The price they have listed and what they will quote you at over the phone and in writing is not what is truly the price they are selling the car for. The price they have listed and what they will quote you at over the phone and in writing is not what is truly the price they are selling the car for. They will say anything to get you in the door. The internet pricing includes "all available rebates" but in order to get that price you have to actually qualify for all of them!! Very poor sales practice and would never give them my money. More

Well they made it impossible for us to buy the Dodge Challenger. After confirming on Monday twice that the internet pricing is good for us with Dave, Steve we finally come over Tuesday afternoon. We wa Challenger. After confirming on Monday twice that the internet pricing is good for us with Dave, Steve we finally come over Tuesday afternoon. We wanted to make sure that it is worth driving 4 hour drive to this dealership. So instead of making this a quick transaction by trading our car and writing a check for the new car, your sales person and your sales manger gave us the run around and asked for over $1,000 over the agree price plus additional fees. This was not what we agreed twice on on the phone and we asked for the original agreed pricing. These people took way too long to even give us an answer. They wanted our credit card to demonstrate that we were serious. Guess what, we drove 4 hours! So we decided this is not a way you treat us as customer and we requested our car key back, withdrew our offer and left. The two phone messages from these folks a few minutes later, now offering to sell us the car for the original agreed price, was too little too late. The process of trying to squeeze more money, not staying to your agreement and then letting us wait and wait, does reflect very poorly on this dealership. We went across the street and are now very happy owner of a band new car. Great Pricing, very friendly people and they even matched their competitors Autotrader pricing without any haggle. More

Excellent dealership! Would use them again. Thanks to everyone. Wanted to say thank you. The finance lady was great too. Very nice people all around. everyone. Wanted to say thank you. The finance lady was great too. Very nice people all around. More

Very poor customer service, does not communicate or return calls when vehicle left at service center. Took over 5 hours for an install that was quoted at needing 2.5 to 3 hours max. Took vehicle in f return calls when vehicle left at service center. Took over 5 hours for an install that was quoted at needing 2.5 to 3 hours max. Took vehicle in for service problem after purchase and did not get return calls when seeking status of vehicle. Due to work equipment being in vehicle at time service department closed I had to miss a day of work. The general manager didn't return calls during this time either. Very poor customer communications and do not return calls. Took over 30 days to have a promise to install from original purchase contract to have item installed. I will never do business with this dealership now that the promised item has been installed over 30 days late. More

I felt that I was treated fairly from the moment that I was greeted by Luke Pomper who helped me select the right vehicle for my needs all the way through the finance process with Dan Mosher, the finance m was greeted by Luke Pomper who helped me select the right vehicle for my needs all the way through the finance process with Dan Mosher, the finance manager. I have purchased well over 30 vehicles in my lifetime and this dealership should be proud to have individuals who treat the dealership as if it were their own. I would strongly suggest that anyone in the market for a vehicle give these people a shot at their business. Thank you for taking the time to treat me like gold. -Marshall More