Napleton's Northlake Chrysler Dodge Jeep RAM

SCAM! just like the reviewer below.. OVERCHARGED! These people are Liars and thieves. Where do I start. I was trading in my 2013 Charger SRT8 and buying a 2014 Jeep Grand Cherokee.. We agreed on the pric people are Liars and thieves. Where do I start. I was trading in my 2013 Charger SRT8 and buying a 2014 Jeep Grand Cherokee.. We agreed on the price of the Jeep MSRP 40,475 and we were negotiating the price of the SRT8 trade in.. They wanted to give me $36,000 and I wanted $38,000.. Finally they gave in and gave me the $38,000 I wanted. ( LITTLE DID I KNOW THEY TACKED IT ON TO THE PRICE OF THE CAR) And switched up the paperwork on me so that I wouldn't see the both Trade in and Car price at the same time.. They "messed up" the paperwork and had to REDO it FOUR TIMES.. I HAD to sign that stupid AGREEMENT FOUR times! Needless to say.. I was duped and over charged $3360. When I went in to finance to dispute it Steve Diaz. BLATANTLY tells me, YES the salesman LUKE POMPER made it seem like you were getting your $38,000 for the trade in but then added it to total cost of the Jeep. So if you considering buying a car here. MY advice.. GO ELSEWHERE.. Look at all the similar reviews.. They are RUTHLESS SHARKS and Liars. Why did I give this review? To warn other potential buyers about their shady, deceptive business practices More

Donna made buying a car so easy. She answered all our questions with so much knowledge of the product. We will definitely be back to purchase our car with Donna. questions with so much knowledge of the product. We will definitely be back to purchase our car with Donna. More

Went on Feb 14, 2014 and purchased a Jeep from this dealer. First my trade was valued at $4500 but because of my "Shrewd" haggle skills as Amir put it, I got them up to $10819. As of today I am still dealer. First my trade was valued at $4500 but because of my "Shrewd" haggle skills as Amir put it, I got them up to $10819. As of today I am still waiting for my trade to be paid off and have left numerous messages for all involved. Of course after they close the sale they don't know you anymore. I also brought my brother in to purchase a Jeep and was told I would get $100 for that....still waiting for that $100. Called about that numerous times as well and still no callback. Seems after they make a sale they forget about you. DON'T BUY FROM THIS DEALER go to Arrigo and maybe you'll have a better experience. Also NEVER, NEVER , NEVER fill out the customer survey..Why you ask...The dealer gets $500 for every survey filled out and the salesperson gets $150-$200 of that money. Dont give them more profit then they already steal from you!!! GO SOMEWHERE ELSE!!! More

Our experience from the first day to the last was easy and enjoyable. Carl our salesperson was attentive and worked very hard to help us find the right car and the best overall price for my daughter. Extr and enjoyable. Carl our salesperson was attentive and worked very hard to help us find the right car and the best overall price for my daughter. Extremely happy customer!! I will recommend Carl to all my friends. More

After having poor service over the phone, I was contacted by Joe who then worked with me and gave me a great deal on Katzkin leather seat covers. by Joe who then worked with me and gave me a great deal on Katzkin leather seat covers. More

Hello my name is Nancy, and I would like to take the time to let you guys know I was very happy and pleased with the sale person Donna Griffith she was a very nice lady helped us with all our questions. We w to let you guys know I was very happy and pleased with the sale person Donna Griffith she was a very nice lady helped us with all our questions. We were interested in a new dodge ram but the payments were just not what we expected, Donna helped us find a used dodge and we are very pleased!!! Its affordable, I cant thank her enough for helping us and taking the time to work with us. I look forward to sharing my experience with friends and family. Thanks again team Napleton!!!! GREAT JOB!!!! More

I got a 2014 dodge advenger.The representative I worked with was very patient and helpful.I drove away smiling.I advise anyone to go to North Palm Napleton. In ask for Scotty Raul.. Thanks..!! with was very patient and helpful.I drove away smiling.I advise anyone to go to North Palm Napleton. In ask for Scotty Raul.. Thanks..!! More

Stopped into the Napleton Car Dealership today looking for information on my first car. I was heavily leaning towards something under the Chrysler umbrella of cars. Donna (my saleslady) was very helpful a for information on my first car. I was heavily leaning towards something under the Chrysler umbrella of cars. Donna (my saleslady) was very helpful and informative and made me feel like an old friend. I did not feel uncomfortable or stupid when asking questions like many other dealers have made me feel. If you go to this Dealership Donna will be able to provide you with the best customer service. The dealership was also very clean and tidy and all the cars were very well kept up. The manager Amir told me to make sure I give him the opportunity to give him my business, and after this great experience, I certainly will be. More

He was very polite and eager to help us and once things got going he made sure we weren't going to be there all night like my husband and i have been at other dealership's in the past. He made our experien got going he made sure we weren't going to be there all night like my husband and i have been at other dealership's in the past. He made our experience very enjoyable for the first time ever and i really think he's an awesome salesman. I will recommend him to my friends and family. Thank you Carol and Ronal Mays More

Great experience! Carl (CB) made getting a new car very smooth and not stressful. Very upfront with pricing and did the best they could to make happy and leave same day with a car! Thanks Carl!! smooth and not stressful. Very upfront with pricing and did the best they could to make happy and leave same day with a car! Thanks Carl!! More