Napleton's Northlake Chrysler Dodge Jeep RAM

bait and switch I will never attempt to purchase a vehicle from this dealer again. I spoke with 2 people ones name was Chris and the other was Robyn from this dealer I will never attempt to purchase a vehicle from this dealer again. I spoke with 2 people ones name was Chris and the other was Robyn from this dealer about a certain truck I planned to purchase. Both assured me it was there. I drove an hour north to go purchase the vehicle and the truck they said was the closest to the price was $15,000 more then the one I wanted. When I described the truck I wanted to purchase they all looked at me like I was crazy, and told me they had one close to that in Orlando 300 miles north More

Great! My grandson and I came in to buy a car and while we didn't decide today we were helped by Donna who greatly assisted us. We will be back within a mont My grandson and I came in to buy a car and while we didn't decide today we were helped by Donna who greatly assisted us. We will be back within a month to purchase. More

Great buy! Was in Saturday to purchase a car and was helped by both Robyn and Donna. They were both fantastic and helped me extremely. I am very satisfied with m Was in Saturday to purchase a car and was helped by both Robyn and Donna. They were both fantastic and helped me extremely. I am very satisfied with my purchase and love the car. Thanks Napleton!! More

Excellent experience ! Knowledgeable about the product, and no pressure. A relaxing experience for us and speedy service. we love our new jeep and would recommend Napleton Knowledgeable about the product, and no pressure. A relaxing experience for us and speedy service. we love our new jeep and would recommend Napleton and Nick Sheret to anyone looking to purchase an automobile. More

Great Salesman - Sidney Sedler I give Sidney a 10. He was absolutely perfect in every way. We were so satisfied with how he treated us that we brought our sister-in-law to him the v I give Sidney a 10. He was absolutely perfect in every way. We were so satisfied with how he treated us that we brought our sister-in-law to him the very next day where she also purchased a car. I highly recommend Sidney to anyone out there looking to buy new or used. More

SCAM! just like the reviewer below.. OVERCHARGED! These people are Liars and thieves. Where do I start. I was trading in my 2013 Charger SRT8 and buying a 2014 Jeep Grand Cherokee.. We agreed on the pric people are Liars and thieves. Where do I start. I was trading in my 2013 Charger SRT8 and buying a 2014 Jeep Grand Cherokee.. We agreed on the price of the Jeep MSRP 40,475 and we were negotiating the price of the SRT8 trade in.. They wanted to give me $36,000 and I wanted $38,000.. Finally they gave in and gave me the $38,000 I wanted. ( LITTLE DID I KNOW THEY TACKED IT ON TO THE PRICE OF THE CAR) And switched up the paperwork on me so that I wouldn't see the both Trade in and Car price at the same time.. They "messed up" the paperwork and had to REDO it FOUR TIMES.. I HAD to sign that stupid AGREEMENT FOUR times! Needless to say.. I was duped and over charged $3360. When I went in to finance to dispute it Steve Diaz. BLATANTLY tells me, YES the salesman LUKE POMPER made it seem like you were getting your $38,000 for the trade in but then added it to total cost of the Jeep. So if you considering buying a car here. MY advice.. GO ELSEWHERE.. Look at all the similar reviews.. They are RUTHLESS SHARKS and Liars. Why did I give this review? To warn other potential buyers about their shady, deceptive business practices More

Donna made buying a car so easy. She answered all our questions with so much knowledge of the product. We will definitely be back to purchase our car with Donna. questions with so much knowledge of the product. We will definitely be back to purchase our car with Donna. More

Went on Feb 14, 2014 and purchased a Jeep from this dealer. First my trade was valued at $4500 but because of my "Shrewd" haggle skills as Amir put it, I got them up to $10819. As of today I am still dealer. First my trade was valued at $4500 but because of my "Shrewd" haggle skills as Amir put it, I got them up to $10819. As of today I am still waiting for my trade to be paid off and have left numerous messages for all involved. Of course after they close the sale they don't know you anymore. I also brought my brother in to purchase a Jeep and was told I would get $100 for that....still waiting for that $100. Called about that numerous times as well and still no callback. Seems after they make a sale they forget about you. DON'T BUY FROM THIS DEALER go to Arrigo and maybe you'll have a better experience. Also NEVER, NEVER , NEVER fill out the customer survey..Why you ask...The dealer gets $500 for every survey filled out and the salesperson gets $150-$200 of that money. Dont give them more profit then they already steal from you!!! GO SOMEWHERE ELSE!!! More

Our experience from the first day to the last was easy and enjoyable. Carl our salesperson was attentive and worked very hard to help us find the right car and the best overall price for my daughter. Extr and enjoyable. Carl our salesperson was attentive and worked very hard to help us find the right car and the best overall price for my daughter. Extremely happy customer!! I will recommend Carl to all my friends. More

After having poor service over the phone, I was contacted by Joe who then worked with me and gave me a great deal on Katzkin leather seat covers. by Joe who then worked with me and gave me a great deal on Katzkin leather seat covers. More