Napleton's Northlake Chrysler Dodge Jeep RAM

Customer Services Really appreciated the great customers services I've experienced this weekend at Napleton Jeep. Chase Bonds and Andrews Knowles were very helpful and Really appreciated the great customers services I've experienced this weekend at Napleton Jeep. Chase Bonds and Andrews Knowles were very helpful and got me into my 2012 cadillac. Thanks a lot guys. More

Worst dealership experience in 35 years Words cannot describe the dissatisfaction I experienced. I've owned or leased at least 40 vehicles of all makes and models and never had a worse expe Words cannot describe the dissatisfaction I experienced. I've owned or leased at least 40 vehicles of all makes and models and never had a worse experience. While at the end of the day my wife and son signed the papers so it's really "shame on us," the things they pulled were the stuff of legend, along the lines of the "good ol' days" where the dealers scammed you for garbage like undercoating, sealant, fabric protectant, etc. On two (2) occasions, they told my wife and son they couldn't give them copies of the paperwork they signed because someone wasn't there. To top it off, my new tag never showed up, they say it was mailed and the only way we can get a duplicate is by dragging ourselves back up to the dealership (not close to our house) and presenting photo i.d. ("for our protection") so they can issue me a duplicate. WORST ..... EXPERIENCE ...... EVER. More

Great experience at Napleton Chrysler, Jeep, Dodge today I had a really good experience at Napleton Chrysler, Jeep, Dodge today. My salesperson (Andrew) had great customer service and was able to get me int I had a really good experience at Napleton Chrysler, Jeep, Dodge today. My salesperson (Andrew) had great customer service and was able to get me into a vehicle that I wanted. I was in a rush and Sam, the finance manager, was able to get me out very fast! My overall experience was amazing and I will definitely go there again. More

Bought a Jeep From Chase Bond I went in Saturday to look at the Jeep Grand Cherokee. The salesman, Chase Bond, a young guy who is fairly new in car sales, did a great job of showin I went in Saturday to look at the Jeep Grand Cherokee. The salesman, Chase Bond, a young guy who is fairly new in car sales, did a great job of showing me the car I wanted so I ended up trading in my Genesis and leasing a Jeep from him at a very good price. He was not the usual stereotypical car salesman who would push you to the point of leaving. He just listened to me and got me what I wanted from the dealer. Generally I detest going to car dealerships because most car salesmen don't know fact from fiction, but Chase is still new enough that he doesn't exhibit the hard edge that veterans do. It was a nice experience and he did a great job. Kudos to Chase for being different and not trying to close the deal eery 2 minutes. More

Great help in service and finance I was in a few days ago just to browse around - I didn't plan on purchasing something, but after speaking with Donna she told me how much I could trad I was in a few days ago just to browse around - I didn't plan on purchasing something, but after speaking with Donna she told me how much I could trade my car for, I was hooked. I had a great experience with both her and the woman in finance who's name I can't recall, and I ended up driving it off the lot that night. An amazing experience I must recommend this dealer. More

Best service ever My experience was unbelievable. I walked in just to look around and they were able to assist me with informing about the specifications of the car and My experience was unbelievable. I walked in just to look around and they were able to assist me with informing about the specifications of the car and how my financial standing would play out it acquiring the car. The sales rep worked with for hours assisting me is getting the best price possible. After working with him, I told him I would recommend everyone who I know to come see him. More

No Pressure Buying Experience I happened on Napleton by chance because they had the car I wanted in stock, which happened to be the one on the show room floor, Donna gladly opened I happened on Napleton by chance because they had the car I wanted in stock, which happened to be the one on the show room floor, Donna gladly opened the door and drove it out. Went up 95 a few exits and back, gave the car a good test drive. After a little negotiation we were able to come to a good deal. Took a little while to get into financing but other than that it was a great experience. Would go back to them again. More

Great experience! We purchased a new dodge durango limited and had a good time doing it. There was no hard sales tactics or games, with a small bit of negotiating we we We purchased a new dodge durango limited and had a good time doing it. There was no hard sales tactics or games, with a small bit of negotiating we were able to get an amazing deal! Great experience overall! More

Great service I stopped to napleton Saturday morning. Great service by Donna. I didn't intend to buy a car but after sitting down and going over my situation I real I stopped to napleton Saturday morning. Great service by Donna. I didn't intend to buy a car but after sitting down and going over my situation I realized it was possible to buy a car. Really want to thank donna for all great help. After with the help of management she drove a car and I have to say I loved it. After a long test drive I a,m sure this was the car I wanted. More

Better than expected experience I the whole experience of buying a new car. I found they had the Jeep I wanted online. I had a Truecar price but not from this dealer. I made a deal w I the whole experience of buying a new car. I found they had the Jeep I wanted online. I had a Truecar price but not from this dealer. I made a deal with Henry Silva over the phone so I did not even go there to do this as I live an hour away. They called back because the car I made the deal on had been sold by another salesman. Artie found me the same Jeep up in Jacksonville which had the added navigation for an added $1000. I was annoyed, and he offered to split it with me. I wanted the car the next day as I work all week so Henry drove to Jacksonville at 4 AM to get the Jeep and bring it back and while he was doing that Artie sent another person to pick me up all the way in Weston. The whole experience which I hate turned out to be very pleasant. The finance dept that walks you through the paperwork was great and quick. In and out of the whole dealer in an hour with what I wanted and only a little more than what I really wanted to play. Henry went above and beyond and helped me go through all the tech in the car as well before I drove off. Thanks Henry. More