Napleton's Northlake Chrysler Dodge Jeep RAM

Excellent dealership! Would use them again. Thanks to everyone. Wanted to say thank you. The finance lady was great too. Very nice people all around. everyone. Wanted to say thank you. The finance lady was great too. Very nice people all around. More

Very poor customer service, does not communicate or return calls when vehicle left at service center. Took over 5 hours for an install that was quoted at needing 2.5 to 3 hours max. Took vehicle in f return calls when vehicle left at service center. Took over 5 hours for an install that was quoted at needing 2.5 to 3 hours max. Took vehicle in for service problem after purchase and did not get return calls when seeking status of vehicle. Due to work equipment being in vehicle at time service department closed I had to miss a day of work. The general manager didn't return calls during this time either. Very poor customer communications and do not return calls. Took over 30 days to have a promise to install from original purchase contract to have item installed. I will never do business with this dealership now that the promised item has been installed over 30 days late. More

I felt that I was treated fairly from the moment that I was greeted by Luke Pomper who helped me select the right vehicle for my needs all the way through the finance process with Dan Mosher, the finance m was greeted by Luke Pomper who helped me select the right vehicle for my needs all the way through the finance process with Dan Mosher, the finance manager. I have purchased well over 30 vehicles in my lifetime and this dealership should be proud to have individuals who treat the dealership as if it were their own. I would strongly suggest that anyone in the market for a vehicle give these people a shot at their business. Thank you for taking the time to treat me like gold. -Marshall More

After an extremely disappointing experience with Arrigo Dodge the prior 5 days, I went to Napleton. They were very informative, helpful, professional, speedy and courteous. They sold me the car "I WANTED" Dodge the prior 5 days, I went to Napleton. They were very informative, helpful, professional, speedy and courteous. They sold me the car "I WANTED" not what they felt I needed or had to move off the lot. I highly recommend this crew! They work together as a team. I was in and out with my new car in less than 2 hours! And...totally satisfied!! More

I arrived at the Napleton to see a used Jeep that was advertised on the internet. When I got there the the Jeep was sitting up front. I was notified that they were in the process of buying the car. The s advertised on the internet. When I got there the the Jeep was sitting up front. I was notified that they were in the process of buying the car. The salesman Gary T. Battaglia was very apologitic. He then told me I could get a new Jeep at almost the same price. He got on his computer and checked what was available. We took it out for a test drive and I told him how much I could afford. He took it to the buisness manager Dan Mosher and told him what i would pay. Dan went looking and found a lender that would take me and got it lower than what I had said. These guys worked very hard to have me leave Happy. I difenetly would recomend this Dealership and especialy Gary T. Baattaglia. More

Great Experience everyone was very helpful and great to work with. Made car buying easy with very little aggravation. Really enjoyed working with everyone at this dealership and would recommend them to a work with. Made car buying easy with very little aggravation. Really enjoyed working with everyone at this dealership and would recommend them to anyone. More

Worst service in any industry ever!!! First they cross threaded my lug nuts by using a air wrench, when any self respecting auto mechanic would know you have to start them by hand. When I brought it back threaded my lug nuts by using a air wrench, when any self respecting auto mechanic would know you have to start them by hand. When I brought it back they said they could not get the lug nuts off, wow is all I could think being that was the reason I came in for in the first place. Then they tried to say they could not do the work because they could not find the lug nut for my rims anywhere. Which of course was a lie! I know this was a lie because I had to get them myself or they would not do the work, and I found them at a shop right down the street from them 10 minutes later and dropped them of no more than 15 minutes after they called me to try and get out of the work. When I arrived they then told me my jeep was in parts and I could not take it home because the part would not be for 3 days. I told them this was unexceptionable and would need a loner or a rental. Alan the service rep then proceeded to tell me that all their loners are out and that there were no more rentals where they normally rent from, so I was out of luck. Now I had no car what so ever! I asked Alan if I find a car to rent will you cover it. Alan said he had to clear rental, came back told me to get the rental. When I came back to pick up my car with the receipt in my hand for the rental Alan acted like he knew nothing about it. He then proceeded to tell me that he wasn't sure if they would cover the rental. This is when I knew he had lied to me and it was going to be an uphill battle. He gave me his service manager name (Robert Corman) and number. I promptly gave him a call 3 times that day and did not hear back from him until mid morning the next day. He then proceeded to tell me that is was not their policy to do rentals or loners, which was never mentioned to me by Alan. Alan stated that they were simply out not that it wasn't their policy. Robert the service manager then started to pat himself on the back for fixing my car with no questions, which to me seems ridiculous!! Being that they did my tire rotation 3 months before and my tires have not come off the vehicle since. I told him this was unexceptionable and I wanted to talk to his superior. He gave me a customer service number that did absolutely nothing, they only repeated everything he said. Had I know it was not there policy to do rentals or loners I would never have gotten a rental now im out $400. It would of been cheaper to take a taxi to work for the 3 days. So now I hope people read this and stay away from this shady dealership, they will lie to your face and send you in circle which will get you no where. Save your money and go to a different dealership. One very unsatisfied PAYING customer! Robert McClean More

Staff in sales and service departments were rude and I did not have a good experience buying a car here. I happened to get a great deal because it was the end of the month and they said they were short on did not have a good experience buying a car here. I happened to get a great deal because it was the end of the month and they said they were short on their sales for the day. I love my new car, but I did not enjoy the experience of getting it. The girl on the phone for the service department was also not helpful or pleasant to talk to. I have now been going to Delray Hyundai. They are much nicer and very helpful. More

DO NOT GIVE THEM YOUR BUSINESS; THEY WILL RIP YOU OFF!!! I had a 10:30 a.m. appointment on a Friday to have my Jeep looked at by the service department with. I told them exactly what needed fixed (ratt I had a 10:30 a.m. appointment on a Friday to have my Jeep looked at by the service department with. I told them exactly what needed fixed (rattle in drive shaft) and to please call me with an estimate prior to doing the work. Six hours later and I still hadn’t heard a word so I called them only to be put on hold twice and given the run around. Turns out my Jeep that I drove there in great condition, minus a slight rattle, now had the key locked in the ignition and a broken gear shifter that they were unable to get it out of park. He told me that before they could quote me on the rattle in my drive shaft that they would have to charge me to disassemble the steering column and replace the gear shifter to fix this other problem (that they had caused while in possession of my Jeep). I immediately went back to the dealership before they closed at 6 p.m. only to find that the mood had apparently changed and I was now a hassle for wanting to get to the bottom of this. I waited for the service manager (who was equally as rude/unprofessional come to find out) he told me that “things just break and it just so happens that it broke while in our possession, but it doesn’t mean we are at all liable.” So my next question was how much is it going to cost to fix this, and his answer was “no clue, and we can’t even get to it until after the weekend”. So then I told him I expected to be put in some sort of rental seeming how he now said they couldn’t even get to my Jeep before Monday and his response was “we don’t have any rentals.” Meanwhile my service guy had already told me that they did across the street prior to my conversation with this liar. After I pointed that out he suggested I go over and get one paying for it myself, but I better hurry cause they closed in 3 minutes. At this point they are holding my Jeep hostage, and basically saying I can f-off until they get around to dealing with it. It took me arguing with this guy for 10 minutes until there was miraculously a rental that I could use to get to work for the next two days. Long story short it took them 5 days to fix what they broke. Then they wanted to charge me almost $400 to fix it. I ended up meeting with the General Manager who is as honest as any politician I’ve ever seen/heard. He never answered my questions and just kept talking in circles. I only had to pay for the $200 part in the end but never got my car fixed for what I had gone in for originally. There was never an apology and my car rattled all the way home. I wouldn’t wish them on my worst enemy and they are sure as xxxx never touching my Jeep again. More

This dealership was an absolute pleasure to work with. I was on the hunt for a very specific Dodge Ram 1500 and every dealership I worked with either could not find it or there was some issue regarding one was on the hunt for a very specific Dodge Ram 1500 and every dealership I worked with either could not find it or there was some issue regarding one of the options that I wanted on the truck. Napleton's chrysler & Dodge was the only dealership out of the many and I mean many delearships that I visited and or spoke with that understood that I am a paying customer and if I wanted a truck a certain way that I should not be given the "bait and switch" or be misguided to make an easier sale for them. I do not work for this dealer nor am I affiliated with any one who works there I am just trying to guide the next person looking for a car to the right place. I drove about two hours in traffic just to work with these guys and they made my trip to their dealership to say the least very much worth the time and price of gase. I not only got the best deal by far over any other dealership but I also made freindships at this place it could not have been a better experience. I cannot express the gratitude and overal best VIP treatment that I experienced from Richard Perlman and Pam Williams who apperantly had just started working at Napletons. Both of these fine people teamed up to give me and my family the absolute best experience that one could have at a dealership. They even waited for me an hour after they closed the dealership on a Friday to greet me and make sure that my purchase went as smoothly as possible. These two sales associates are an absolute treasure and should be a highly valued asset to this company. They got me what I wanted, no excuses no hastle just a great deal. They knew I was frustrated with the previous dealerships and made sure to make this the most pleasurable experience possible. To all at the Napletons employees thank you, and a very special thanks to Pam and Richard. To any one looking for a dodge, chrysler or jeep dont even think twice check this place out it will definetely be worth it. More