Napleton's Northlake Chrysler Dodge Jeep RAM

dealership horror story Napleton dcjr has given me nightmares of my experience there. Every single step of me buying a car was a joke. I called to see if they had a car from Napleton dcjr has given me nightmares of my experience there. Every single step of me buying a car was a joke. I called to see if they had a car from their website still for sale and was told yes, come take a look at it. I drove for almost 2 hours to be told they had sent the car to auction when I got there. They talked me into signing the papers for purchasing it before I ever even seen the car, but I knew it was the car I wanted. When it finally arrived on the lot some 3 or 4 hours later, i realized all the previous tint was bubbling and made it hard to see out of the windows like the back window. They told me they would replace the tint but I nor the dealer had the time that day so they said I could schedule it. When I came in for my appointment they told me they only agreed to replace 1 window, the rear passenger, which I argued with no remorse from anyone. I was about to just leave when I was approached and told that their tinter was really good and I could get an estimate to have the others done out of my own pocket. I agreed and was charged 150 to tint the other windows and 60 to remove the old tint. I figured it would be done right and accepted to pay the difference, only to have the tinter destroy with the razorblade the weatherstripping on the outside of the windows. Once again a fought with the staff to have this fixed with no luck until I started blasting them on social media. They then told me they would fix the issue and give me a courtesy car until it was finished. I got home with the courtesy car only to find out that it was overran with earwigs! I mean the whole car had them everywhere! I bought bugspray and decided to just kill them, rather then try to mess with the dealership anymore. Finally when my car was done, I received it only to realize it had about 30 miles on it in which the mpg rating had gone down by 2mpg. That means that someone was driving my car like it was stolen in those 30 or so miles. Also it has been about half of a year since then and my tint is starting to bubble.... I have many pictures backing up all my claims as well and I advise everyone to just stay away from there. More

Excellent experience with the sales people...but. The overall experience was great, especially with the two sales people, Mr. Mauricio and Alvis. These two individual took good care of us, explain the The overall experience was great, especially with the two sales people, Mr. Mauricio and Alvis. These two individual took good care of us, explain the process of buying a car and they were no pushy it was like dealing with friend. The only bad apple was the finance of the car, I basically was force to finance the car with Chrysler Finance. I don't remember the name of the individual but he was nasty, he would not accept the check from my bank, because I did not said that to the floor management. Any way, I'm very happy with my jeep and Mr. Mauricio and Mr. Elvis excellent people, but not with the individual of the finance office. More

the real deal From beginning to end they scored 10. We bought 2 cars in 2 months. We felt like we were dealing with friends, completely dedicated to costumer satisf From beginning to end they scored 10. We bought 2 cars in 2 months. We felt like we were dealing with friends, completely dedicated to costumer satisfaction, not pushy. Before getting to Napleton we have been to 3 Chrysler dealers of the area, and we felt like we were not treated like persons but like nubers. Ask for sales manager Attilio, or Anthony...they will give you the right sales associate for you.... for us it was Luis. More

Excellent Experience! Last week I purchased a 2013 Chrysler 300 at Napleton. Luke Pomper was exceptional - a great personality, and he really knew the car I was purchasing Last week I purchased a 2013 Chrysler 300 at Napleton. Luke Pomper was exceptional - a great personality, and he really knew the car I was purchasing and explained many of its features. Jannell Costa, who handled the financing portion, was such a sweetie! A week after my purchase she handled the transfer of my old car's registration to my new car - all over the phone and through email. What a breeze, plus she saved me money! Even other staff who I was not dealing with directly were so friendly. Great dealership! More

Excellent customer service CB and Sam were awesome their customer service was excellent and helped us get the car we wanted at the right price they were not pushy like other pla CB and Sam were awesome their customer service was excellent and helped us get the car we wanted at the right price they were not pushy like other places. Live that thank u CB and Sam More

Great buying experience From the smile I got as I was greeted through the door to the handshake to close the deal, I felt comfortable with the environment and happy with the From the smile I got as I was greeted through the door to the handshake to close the deal, I felt comfortable with the environment and happy with the purchase. I was treated fairly (not all dealerships treat customers this way) and was impressed with the professionalism. My salesperson, Sarah Mautz, was up front and honest and was genuinely interested in helping me. Very good customer service. I highly recommend this dealership for those in the market for a Dodge, Jeep or Chrysler vehicle. Well done Napleton! More

Amazing Service! Luke Pomper was immediately helpful the moment we stepped foot into the parking lot. We were greeted with a smile and asked to sit down. We stated wha Luke Pomper was immediately helpful the moment we stepped foot into the parking lot. We were greeted with a smile and asked to sit down. We stated what vehicle we were interested in and within minutes it was pulled up right to the door. Luke joined us on our test drive and created an enjoyable atmosphere for both my husband and I. We did not feel a typical pressuring of some dealerships or employees, but as if a friend was taking care of us. He walked us through our trade in process with ease and was extremely knowledgeable. We have visited numerous dealerships and Luke was able to show us exactly what we needed. We are very appreciative of his time, service, and dedication to helping us, and look forward to working with him again and the future. More

The ultimate in Salesmanship Luke Pomper was extremely knowledgeable in the sales process. Not only did he delivery the truck to our business for the test drive he took the time Luke Pomper was extremely knowledgeable in the sales process. Not only did he delivery the truck to our business for the test drive he took the time to work out all the details. The truck was delivered on time and at a great value. Guys like Luke make you a customer for life! Mariner Marine Grady White Boats Thank you, Bill Mars More

Nobody cares Worst customer service experience in my 55 years. Absolutely horrible. Clayton the Service Manager should be fired for his deplorable attitude. 2005 C Worst customer service experience in my 55 years. Absolutely horrible. Clayton the Service Manager should be fired for his deplorable attitude. 2005 Chrysler Crossfire that has been serviced there since new and I did not recognize anyone from a previous visit. Left a message to schedule an appointment for routine service and a back window that fell out of the convertible top (apparently a common problem with 2005 Crossfires) at 8:30am, another at 9:30am and then to let them know that I had a blowout on a runflat tire on the Turnpike about Noon. Never a return call. Car was flatbedded into the dealership from 42 miles. No one greeted me and then this man walked up to me and said, "Is that your car?" I acknowledged and he said something about the "expletive deleted" run flat tires that he took off his wife's car and replaced them with regular tires. He just stood there and I realized that he might work there and asked him if he did. He said yes and introduced himself as the service manager. I couldn't believe it! He made no offer to assist me! I told him that I called three times and no one got back to me. He then called Calvin over to help. No apology offered and nothing else said. Calvin did a walk around my car as I explained to him that I wanted an oil change, a headlight bulb replaced, and the rear window addressed. Subsequently, I had a blow out and needed to replace the tire. While at it, get me a price to replace all four. Calvin then said, "You want the tire replaced?" It was like I was talking to a wall as he ignored the other items. I explained to him that I needed the car back by the end of the next day as I was flying to PA and the car had to go back in my garage or remain at the dealership. I also stopped by the service manager's office to remind him that the car needed to be kept inside due to the back window. He assured me it would be. This process took one hour and then was given a ride home by their courtesy van. Got a call about 6pm from Calvin with the price for all four tires and I told him to go ahead and replace them. He told me the tires would be at the dealership by noon so no problem completing the work. I did not hear anything the entire day so I sent several emails and tried to call Calvin. When I called him his voice mail was not set up yet! I also left a message for the service manager. No return calls or emails which were copied to Calvin and the service manager. Calvin called back about 6pm. Oil change and tires done, but not the headlight and no help on the window repair. I was furious! I had to change my flight which cost $538.00 to do so in order to wait for the car to be completed. No sympathy from him, though he did give me his cell to contact him. He called me the next morning to let me know the car was done, except for the window. The courtesy van would be there in an hour. It was two hours. When I went to pick up the car, it was inside and washed. However, the car was wet inside and in the trunk as it had rained and I presumed left outside. The service manager denied this, but the wash attendant confirmed that it had been left outside. I flipped out on the service manager and told him "a little accountability or an apology would go a long way." He told me he apologized to me, but I never heard it. No help on the window either. First time Calvin had ever seen the problem, too. He gave me the name of a "ding" repairman to call. After I got home, I did some research and found an upholstery shop in Palm Beach at the recommendation of a friend. The owner of the upholstery shop, Steve Secrist, of Palm Park Auto Upholstery was incredibly helpful and very familiar with the repair. The Arrigo Chrysler dealership in West Palm Beach had been sending him Crossfires for repair under warranty. Funny how they were aware of it but not Napleton just a few miles away?!? Needless to say the car is scheduled to go there for the repair . . . at my expense. I witnessed numerous customers standing around to be waited upon and two that had less than pleasant interactions with the service manager. I also saw a man that was a former employee coming to pick up his last paycheck "high fiving" and saying goodbye to several employees while acknowledging that "he would never have to deal with that xxxxxxx ever again." Gee, I wonder who he was talking about? I should also point out that my car has just 25,000 miles and is not only garage-kept but kept under a cover and meticulously maintained. Didn't matter to them either, as I had to return to have black greasy handprints removed from the interior A-pillar on the driver's side. All-in-all a horrible service experience. I can't believe Chrysler allows this to happen in this day and age with customer service being such a priority among competitors? More

Sales experience I want to think all the staff at Napleton's north lake Chrysler jeep dodge ram. Everyone was very nice and helpful. I would like to especially thank D I want to think all the staff at Napleton's north lake Chrysler jeep dodge ram. Everyone was very nice and helpful. I would like to especially thank Donna for all her help. She made this experience one I will never forget. I thought buying a car would be complicated and frustrating, but thanks to her and all her help i am a happy buyer!!! Thank you Donna for answering all my questions and being so friendly and patient. I also want to thank the rest of the staff for being very professional. You guys rock!!! More