Napleton's Northlake Chrysler Dodge Jeep RAM

Poor service As I arrived at my appointment time only to have to wait for an hour and 1/2 before asking about my car which never made it inside the building to be As I arrived at my appointment time only to have to wait for an hour and 1/2 before asking about my car which never made it inside the building to be serviced. Why bother to make an appointment if you're stuck waiting over an hour before the car gets serviced? I will never recommend this dealership to anyone for anything. More

Worst Dealership Ever I purchased my Jeep at this location last year, despite the horrible way the salesperson treated me just because I liked the car and they had it in st I purchased my Jeep at this location last year, despite the horrible way the salesperson treated me just because I liked the car and they had it in stock and I could drive it home that day. When I went back to review the features of the car, the salesperson had no idea how to use any of the features, including the mirror adjustment. he had to ask another rep for every question i had. When I left, he had cleared the engine timer, my car controls were in Spanish, he had erased the connection between my bluetooth and my cell, and several other issues. I left multiple messages to speak with the Sales Manager and Regional Manager to voice my frustration and the only response i ever received was ads! I vowed to never use them again but I have a warranty claim on the car. I have left 7 messages with no response just to make a service appointment. I finally got a person who would help me, but that was after being transferred 4 times. This place is a joke. I don't think I'll even get the warranty service done there even though it is closer to my house. Do yourself a favor and don't go there! More

Worst ever After my husband went by thier lot and we saw a 2015 Dodge ram. We called they sales department and spoke with Will. Who informed us the truck was sti After my husband went by thier lot and we saw a 2015 Dodge ram. We called they sales department and spoke with Will. Who informed us the truck was stickered at 58,000 but, was on Internet special for 48,000 and would accept any reasonable offer. Will told us to go in and speak with Kerryanne.Who passed us off to Megan. Who then passed us off to Donna because she'd forgot she had a appointment. Then the management came over and told my husband the truck was actually valued at $72,000 sorry that we were misled that the discount of 58 was only if you qualified for certain incentives that they offer. We're paying cash we don't need finance incentives. This is just three months after we went to Naplelton Kia. And they had told us that we could not qualify for a loan because my husbands credit had a score of zero. My husband and I went to another local dealed the same day and financed me a 2013 Volvo. They are scam artist and completely fraudulent. Don't waste your time. This is the message they sent me HUGE SALES EVENT TODAY! A beautiful Monday Afternoon to you from Napleton Chrysler Jeep Dodge Ram & Hyundai on Northlake Blvd! ***GREAT BIG SALES EVENT GOING ON NOW*** JUST COME IN, WE WILL NOT WASTE YOUR TIME! Thank you from Napleton's Chrysler Jeep Dodge Ram & Napleton’s North Palm Hyundai on Northlake Blvd. (561)625-4780 *** We will accept ALL Reasonable offers. *** Just come in today! We truly want to earn your business when you come into our showroom. You qualify for Special Insider Pricing from Napleton CJDR on Northlake Blvd (561)625-4780. Our manager's will do whatever it takes to earn your business today. Whether you are Leasing or buying! We want to earn your business today. *No matter your trade *No matter your credit *No matter your situation- we will help you today. All you have to do is come in and ask for Kerryann We are located at: 3703 Northlake Blvd * Lake Park * FL 33403 561-625-4780 Please ask for Kerryann More

What a xxxx box! An absolute hole of a dealership! With their old school tactics and run down store, you would think this place was stuck in 1992! I don't have the pat An absolute hole of a dealership! With their old school tactics and run down store, you would think this place was stuck in 1992! I don't have the patience to rant on about this scabby joint. Don't go there to buy anything.....don't go there for service.......don't even go there for employment, as you'll loose all respect that you ever had. RUN FOR THE HILLS! More

HORRIBLE The salesperson was nice,However the finance person was a total different story.Very upset when the buyer would not finance Gap,extended warranty.Etc The salesperson was nice,However the finance person was a total different story.Very upset when the buyer would not finance Gap,extended warranty.Etc. Unprofessional !!!!!DON"T waste your time buying a car from this location!!!!! More

What a joke Instead of listening to most of the reviews on here I thought I'd give them a shot... FIRST thing I call, because I live an hour away, and ask if the Instead of listening to most of the reviews on here I thought I'd give them a shot... FIRST thing I call, because I live an hour away, and ask if the car is in stock. The salesman assures me it is. Next thing I do is check their website, because you can't trust salesmen, and it says it's there. Lastly I drive an hour with my wife and kids only to arrive to the car being sold the night before and the sales manager (Attilio Tirillo) saying that the price they advertise isn't the "REAL" price! So to wrap things up, they lie to you about inventory to get you there and once you're there they lie to you about the price... Don't be like me. See this and other reviews and know that this place is a terrible dealership and if you give them your money, you are just letting the cycle continue!!! More

Stereotypical Bad Dealership After my experience with them, and after reading other reviews online, my opinion is that they will lie and mislead you to get you into the dealership After my experience with them, and after reading other reviews online, my opinion is that they will lie and mislead you to get you into the dealership. Unfortunately I was directed to this dealership from the Jeep website. I saw the Jeep I wanted on their website with there price for it. I called multiple times to ask about any possible catches to that price and was told 3 different times that there were absolutely no catches, that there may be even more discounts because they are under construction. I also priced out my trade in on their website and purposely added miles and put it in worse condition to get a lower price to start at. I they drove an hour to the dealer after being assured that the starting price of the car was what I was quoted on their website and over the phone. Once I arrived, and after about 30-40 minutes they come out with a price for the car $2700 more than what I had been told, and $3700 less on the trade. The person I spoke over the phone straight out mislead (or lied) to me. She had multiple times to tell me all the different things I would have to qualify for to get that price. Again, she told me no catches, even after the 3rd time I talked to her. There were catches: $1000 off if you are leasing a car in your household $500 recent college graduate $500 military $500 if you are a realtor $500 if you are a farmer So I guess if you are a farmer, in the reserves, who also sells homes on the side, recently graduated college and have a leased car, you are good. To me, these are all catches and they know most people won't qualify for more than 1 of those let alone all of them. I wouldn't of had a problem if I wouldn't of asked before driving in, but the fact that I asked 3 times what catches there were to that price and was lied to 3 times, I would never recommend this dealer to anyone. More

Very please Omg they really made me happy with my new car I love it I really do thanks so much shelby this my 2nd car I got from you guys thanks so much Omg they really made me happy with my new car I love it I really do thanks so much shelby this my 2nd car I got from you guys thanks so much More

Exelent expererience It was the first time in the usa, that a salesman make me fill like a real persone. Thanks to Elvis Artola and Mr. AttilioTirillo, you guys made my It was the first time in the usa, that a salesman make me fill like a real persone. Thanks to Elvis Artola and Mr. AttilioTirillo, you guys made my day. Congratulations Nepleton Crysler, such a team you have... More

DO NOT PURCHASE A CAR FROM HERE I went to this dealership and purchased a used vehicle. It has been a week since I purchased the vehicle and I have no have 3-services light come on. I went to this dealership and purchased a used vehicle. It has been a week since I purchased the vehicle and I have no have 3-services light come on. I currently have a check engine light, VSC, and traction light on. Luis (My Salesman) informed me that the recall issue was taken care of, which I found out through the dealer and car fax that he lied. He told me that the car had to pass inspection and that they wouldn't be able to sell the car if it had any issues. These people are con artist. A $15,000 car should not be having issues a week after you drive it off the lot. I wouldn't recommend anyone purchase a car from here. They were rude and pushy and not only that they sold me a car that is worthless. More