Napleton's Northlake Chrysler Dodge Jeep RAM

Leadership I finally found the used truck I was looking for and got the deal I wanted. Salesman Dona was great.The truck had some issues and they agreed upon to I finally found the used truck I was looking for and got the deal I wanted. Salesman Dona was great.The truck had some issues and they agreed upon to fix and I was had to give them 4 days to complete(fair).The truck was 4 days late on the agreed day of pick up. On the pick up day it was not ready. They dropped the ball from sales to repairs very bad. I tried to leave twice but found other issues they didn't complete. They really need new management so customers don't have to wait. Or give them a class on integrity. More

Service Appointments Mean Nothing When I arrived for my 1 PM appointment for an oil change and tire rotation on Wednesday the Service Writer told me they were "slammed" and wouldn't be When I arrived for my 1 PM appointment for an oil change and tire rotation on Wednesday the Service Writer told me they were "slammed" and wouldn't be able to work on my car for over an hour. I rescheduled for Friday, same time. I arrived on Friday and the Service Writer took all my info but said nothing about wait times. After 2 and 1/2 hours, I hunted down the Service Writer and asked about my car. It was still sitting were they had parked it. Untouched! How much time does it take to do an oil change and tire rotation? Does the fact that I had set up two appointments mean anything? My take away is that Napleton's must be poorly managed if they cannot accomplish a simple task given two chances to prove otherwise. More

Poor service As I arrived at my appointment time only to have to wait for an hour and 1/2 before asking about my car which never made it inside the building to be As I arrived at my appointment time only to have to wait for an hour and 1/2 before asking about my car which never made it inside the building to be serviced. Why bother to make an appointment if you're stuck waiting over an hour before the car gets serviced? I will never recommend this dealership to anyone for anything. More

Worst Dealership Ever I purchased my Jeep at this location last year, despite the horrible way the salesperson treated me just because I liked the car and they had it in st I purchased my Jeep at this location last year, despite the horrible way the salesperson treated me just because I liked the car and they had it in stock and I could drive it home that day. When I went back to review the features of the car, the salesperson had no idea how to use any of the features, including the mirror adjustment. he had to ask another rep for every question i had. When I left, he had cleared the engine timer, my car controls were in Spanish, he had erased the connection between my bluetooth and my cell, and several other issues. I left multiple messages to speak with the Sales Manager and Regional Manager to voice my frustration and the only response i ever received was ads! I vowed to never use them again but I have a warranty claim on the car. I have left 7 messages with no response just to make a service appointment. I finally got a person who would help me, but that was after being transferred 4 times. This place is a joke. I don't think I'll even get the warranty service done there even though it is closer to my house. Do yourself a favor and don't go there! More

Worst ever After my husband went by thier lot and we saw a 2015 Dodge ram. We called they sales department and spoke with Will. Who informed us the truck was sti After my husband went by thier lot and we saw a 2015 Dodge ram. We called they sales department and spoke with Will. Who informed us the truck was stickered at 58,000 but, was on Internet special for 48,000 and would accept any reasonable offer. Will told us to go in and speak with Kerryanne.Who passed us off to Megan. Who then passed us off to Donna because she'd forgot she had a appointment. Then the management came over and told my husband the truck was actually valued at $72,000 sorry that we were misled that the discount of 58 was only if you qualified for certain incentives that they offer. We're paying cash we don't need finance incentives. This is just three months after we went to Naplelton Kia. And they had told us that we could not qualify for a loan because my husbands credit had a score of zero. My husband and I went to another local dealed the same day and financed me a 2013 Volvo. They are scam artist and completely fraudulent. Don't waste your time. This is the message they sent me HUGE SALES EVENT TODAY! A beautiful Monday Afternoon to you from Napleton Chrysler Jeep Dodge Ram & Hyundai on Northlake Blvd! ***GREAT BIG SALES EVENT GOING ON NOW*** JUST COME IN, WE WILL NOT WASTE YOUR TIME! Thank you from Napleton's Chrysler Jeep Dodge Ram & Napleton’s North Palm Hyundai on Northlake Blvd. (561)625-4780 *** We will accept ALL Reasonable offers. *** Just come in today! We truly want to earn your business when you come into our showroom. You qualify for Special Insider Pricing from Napleton CJDR on Northlake Blvd (561)625-4780. Our manager's will do whatever it takes to earn your business today. Whether you are Leasing or buying! We want to earn your business today. *No matter your trade *No matter your credit *No matter your situation- we will help you today. All you have to do is come in and ask for Kerryann We are located at: 3703 Northlake Blvd * Lake Park * FL 33403 561-625-4780 Please ask for Kerryann More