Napleton's Northlake Chrysler Dodge Jeep RAM

Happy Happy Happy Just wanted to say what a pleasure it was working with Napleton's Northlake Chrysler Jeep and Dodge Ram and especially our sales rep Shelby. My husban Just wanted to say what a pleasure it was working with Napleton's Northlake Chrysler Jeep and Dodge Ram and especially our sales rep Shelby. My husband and I recently bought a black 2014 dodge ram and had smooth sailing the entire time. We were able to test drive our vehicle without any interruptions, inspect the vehicle with our questions answered by Shelby himself and also sit down and negotiate to a reasonable price we both agreed upon. I thank you again for the great deal and customer service. We will be back again and will surely recommend this dealership to others. More

making the car buying process easy Tyler and mike helped me with my jeep grand cherokee overland and went above and beyond my expectations. They took the time to find me the right model Tyler and mike helped me with my jeep grand cherokee overland and went above and beyond my expectations. They took the time to find me the right model and we're very honest through the entire process. Will definitely buy my next car from them again More

Disappointed I went to Napleton Northlake because we had a good experience with Napleton Hyundai previously. I went in to look at a used Chrysler 200 and wanted to I went to Napleton Northlake because we had a good experience with Napleton Hyundai previously. I went in to look at a used Chrysler 200 and wanted to test drive it. Next thing I know, the sales manager comes over and tells me that I will get a better deal on a new vehicle. I tell them I need a lower payment then I was paying currently, had no money to put down and I knew I had negative equity in my trade. The next thing I know, I am test driving a $26,000 Dodge Dart with all the bells and whistles and I was told they could make something work. Then the sales manager comes back and says why dont you test drive the Chrysler 200 brand new. Again, waaaaaaayyyyy out of my price range. Tells me not to worry, they can make it work. So, as previously stated, negative equity, need lower than a $420 payment, and no money to put down, they come back to me saying we can get you into the dart with $3800 down, and $450 a month!!!!! I tell them AGAIN, no and they go back and forth around the dealership out of sight ( did I also mention, they would not give me my key back to my car so I could not leave???) Spent over 4 hours there, with no deal, even though they said a bank approved me for a loan, but not told which bank, or for how much. I finally demanded my key back, and left. 2 days later I go to Arrigo with the same requirements, and the salesman sat down and worked out what he thought I could afford BEFORE driving any vehicle. I was able to get a deal done for a new 2016 Jeep Patriot, with a LOWER payment, NO money down and traded in my car, all in UNDER 4 hours with no games being played. More

Lied to! Please see update I had an issue that morning with the backup camera and radio on my Kia Sorento (thinking fuse problem) so headed to the Napleton Kia on Northlake. The I had an issue that morning with the backup camera and radio on my Kia Sorento (thinking fuse problem) so headed to the Napleton Kia on Northlake. The previous eveninh I had been looking at trucks online and saw a beautiful Ram truck at Napleton CJDR. Before stopping in at the Kia dealership I decided to take a peek at the Ram truck as it is across the street. was met by Mitch Silver a great guy and who I have no complaint with at all. He gladly showed me the truck and I fell in love with it. I explained to Mitch my financial situation (low or no money down, upside down on what I owed on Kia etc) he said lets give it a shot, I thought the worst that could happen was a "no and I was pretty much prepared for that. We sat down and another gentleman went to look at my Kia for evaluation. Mitch and I bounced back and forth on down payment, payments etc. The evaluation revealed a problem with brake light, ABS light and incline lights being on on the dash. Now I am very concerned about what is up with the Kia. Mitch who had left to speak with a manager returned and we once again began discussing trade value etc. He left and returned with a huge grin. I now was approved for the truck! various paperwork was filled out (not finance) and I was introduced to the service manager, parts manager etc. in case I needed anything in the future with the truck. As other customers were ahead of me waiting to see finance person Mitch and I went over in MY truck to drop it off to be detailed. once thru we returned to wait for finance to sign the paperwork. At this point I had been at the dealership for almost 5 hours and it had been almost 3 and a half since being told I was the soon to be owner of the truck. At 545pm Mitch walked up to me, handed me the keys to my Kia and said they are still trying to get you financed but it does not look good so call us in the morning. I already knew the answer when told this morning no deal.I was furious! I did not mind the fact that I was not approved by lender as I knew that was a possibility going in because I owed too much on my Kia. What set me off was being lied to about being approved and kept at the dealership for hours thinking that I was going to be driving a truck home. I even had other sales people come up and say they had buyers for the truck but it had been sold to me. I will never set foot on a Napleton lot again. Nor will my wife who had purchased a 40,000 dollar Nissan from Napleton in May. Can't get financed..no problem thats life. Lie to me..shame on you and the other poor buyers you try to con. More

Pleased I was very satisfied with the good customer service by my salesman jethro overall i would give him a 10 because he was very knowledgable about his pro I was very satisfied with the good customer service by my salesman jethro overall i would give him a 10 because he was very knowledgable about his product and any questions that he didn't have to my answers he got his manager who involved and i was very happy and thanks to the team at napleton Chrysler on northlake for putting me big smile on my smile by????I Absolutely love my Dodge Dart 2015 you guys rock...!!!!! More

Wife's Jeep Wrangler Walked in unknown. Greeted enthusiastically by Mark Andrichak and with genuine warmness. The dealership was not crowded and everyone was pleased to Walked in unknown. Greeted enthusiastically by Mark Andrichak and with genuine warmness. The dealership was not crowded and everyone was pleased to help over two visits. Salesperson Donna, Sales Manager Andy as well as the gentleman in the finance office. While I had a somewhat unorthodox proposal Mark who led the effort could not have been more helpful.......simply put I felt more like a friend he was trying to help than a customer. More

Salesman rocco Had a pleasant experience with rocco treated me with respect even though im not ready to buy yet and will definitely recommend to friends and family Had a pleasant experience with rocco treated me with respect even though im not ready to buy yet and will definitely recommend to friends and family. He answered all of my questions More

Great salesman Came in wasn't quite ready to buy and then I met Rocco was a pleasure to work with.. will tell my friends to go see him Came in wasn't quite ready to buy and then I met Rocco was a pleasure to work with.. will tell my friends to go see him More

Great sales men Rocco Rocco was very informative salesmen made experience very pleasant answer all my questions treated me like family thumbs up would definitely buy from h Rocco was very informative salesmen made experience very pleasant answer all my questions treated me like family thumbs up would definitely buy from him again More

Amazing service, very professional. He was very knowledge of the auto features. I'm very pleased with my sales person. I'm very happy with my purchase. service, very professional. He was very knowledge of the auto features. I'm very pleased with my sales person. I'm very happy with my purchase. More