Napleton's Northlake Chrysler Dodge Jeep RAM

Ruined Credit Traded in a car, they didn't payoff the trade for over 60 days which caused this to be reported and is now on my credit report. Have been trying for m Traded in a car, they didn't payoff the trade for over 60 days which caused this to be reported and is now on my credit report. Have been trying for months to have this issue rectified to no avail. Not to mention my credit was run 11 more times after I already took delivery and signed for a loan. More

Service department poor Called on Wednesday to make an appointment for an oil change for Friday morning. I was told that I did not need to make an appointment and to just com Called on Wednesday to make an appointment for an oil change for Friday morning. I was told that I did not need to make an appointment and to just come by and I would be taken care of within an hour. An hour and 10minutes goes by and I ask how long until the car will be ready. I am told 20 more minutes because there were cars ahead of me?? Seriously.......How long does an oil change and tire rotation take???? I have taken my 2015 keep wrangler here 4 times now and have had problems every time. Trying another dealer next time for sure. More

Bait and switched Found price on internet that vehicle had a over $5,000 under MSRP we called and it was confirmed with a Taylor. We drove an hour to get to location. G Found price on internet that vehicle had a over $5,000 under MSRP we called and it was confirmed with a Taylor. We drove an hour to get to location. Got there and told no way to sell at that price. Was told almost $2000 over MSRP. More

A little Perplexed I recently had brake work done that equated to $4,500-. The oddity isn't in the price (even though quite high), but rather who solicited the services. I recently had brake work done that equated to $4,500-. The oddity isn't in the price (even though quite high), but rather who solicited the services. Needless to say, the bill is currently in our review department. For their sake, it is hoped that the price is adequate!! One would hate the ramifications for poor integrity. There are federal laws that are designed to protect consumers, and media entities ready to expose unlawful price gouging. Unfortunately, all mechanics aren't so virtuous. #JudgementDay #LawAbiding More

Napleton does not care. After having to get corporate involved regarding a manufacture defect on a truck I had no contact or help from the GM . Exhausted all we could do and After having to get corporate involved regarding a manufacture defect on a truck I had no contact or help from the GM . Exhausted all we could do and jumped through hoops for 7 weeks. Pick another dealership... In the words of their sales manager( Andy) " they do not want her truck back with all the gremlins". ... Obviously rather a 4 month old baby and its mother continue to use it. List of people we have dealt with below. More

OLD SCHOOL BATE AND SWTICH DEALER ADVERTISES LOW COMPETITIVE PRICES AND WILL CONFIRM THOSE PRICES IN EMAIL AND ON PHONE UNTIL YOU GET THERE THEN YOUR PUSHE DTO A TRHIRD PARTY DEALER ADVERTISES LOW COMPETITIVE PRICES AND WILL CONFIRM THOSE PRICES IN EMAIL AND ON PHONE UNTIL YOU GET THERE THEN YOUR PUSHE DTO A TRHIRD PARTY AND THE PRICE GOES UP SIGNIFICANTLY. VERY DISHONEST DEALER THAT WILL WASTE YOUR TIME. More

Horrible experience by having a bait and switch pulled I have been researching jeep wranglers for months since I am looking to buy one. I saw a local Chrysler jeep dodge dealership had a 2016 black Jeep Wr I have been researching jeep wranglers for months since I am looking to buy one. I saw a local Chrysler jeep dodge dealership had a 2016 black Jeep Wrangler and it said to contact for price which I did and they gave me the price of $23,750 and she said since it was their end of the month sale and no reasonable offer would be refused. So I jumped on it since that was an amazing price. Me and my family drove an hour to go and check out this jeep but after the test drive I was told the price was 32k. So I showed the salesman It and even he was shocked so he went and talked to his manager, then to come out and talk to us. So when the manager came out he basically called us liars and trying to belittle us saying we made the mistake where intact their business development person Maria herself gave me the $23,500 price. They admitted they made a mistake yet they wouldn't budge on the price since I should of been given the price I was told in the first place. The salesman and his manager kept calling trying to put blame on us and even brought out the transcripts which intact showed I was in the right and kept saying they can't do anything about it. The salesman made a few not so nice comments about my work and kept putting the blame on us. Since we were told a set $23,500 price we should get it at that price since the major mistake was on your end. They even admitted they post fake prices just to lure in customers to bait them into coming in. I inquired about two jeep wranglers, a black one and then a blue one. First Maria quoted me the $23,500 on the black jeep then about $29,000 for the blue hard top jeep. While they kept insisting the 29 was for the black jeep but Maria told me the black price first since I asked about the black jeep first. Then they said no jeep is selling for $23,500, so I stated why is that 23,500 number posted on your site for that black jeep model. So they said that wasn't even the price for the blue Jeep Wrangler either. Then I replied well where is this number even coming from and why did Maria even give me that exact final price on either jeep? Plus I have multiple pictures for proof about the price I was given and even she said they were having that end of month sale and were willing to go lower on the prices too. I will send pictures if need. If this issue isn't resolved I will be contacting my local news stations, the better business bureau ,and expose this major issue and the poor customer service. More