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Napleton's Northlake Chrysler Dodge Jeep RAM
Lake Park, FL
707 Reviews
Whether you're from Lake Park, Palm Beach Gardens, Riviera Beach, West Palm Beach, Pompano Beach or anywhere in between, you can rest assured that when you shop for a new or used Chrysler, Dodge, Jeep or RAM, you're shopping for quality and reliability, no matter which model appeals to you.
Qualifying for a loan or Chrysler, Dodge, Jeep or RAM lease couldn't be easier with our on-site financial enthusiasts at your back. We know all of the ins and outs of finding quality financing solutions, and that means you can spend less time going over paperwork and more time enjoying your new car.
Once you're behind the wheel as an owner, Napleton Northlake Chrysler Dodge Jeep RAM continues to support your driving needs through our onsite service center. Our team is well-versed in everything automotive and utilizes the latest Chrysler, Dodge, Jeep and RAM parts, so you can count on solid routine maintenance and timely repairs when they're needed.
When you can come to Napleton Northlake Chrysler Dodge Jeep RAM, you can have your Chrysler, Dodge, Jeep and RAM wishes granted. And let's face it: you deserve nothing less. Located on 3701 Northlake Blvd in Lake Park, Florida, we know our job isn't finished until you're completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 707 reviews
May 25, 2017
Very satisfied with my new car I went to this dealership and Shelby Jefferson made the process so easy for me. He was very helpful and very knowledgeable. I am loving my new Chrysle I went to this dealership and Shelby Jefferson made the process so easy for me. He was very helpful and very knowledgeable. I am loving my new Chrysler 200. Thank you Shelby Jefferson for all you help. More
by Mpressley2017
Employees Worked With
Shelby Jefferson
May 11, 2017
Harassment. They played me. Would give a zero if I could. So I live in Stuart and decided to go here to buy a car. Went to buy a brand new jeep Cherokee. They hassled me on price the entire way through the pr So I live in Stuart and decided to go here to buy a car. Went to buy a brand new jeep Cherokee. They hassled me on price the entire way through the process. They did not tell me any of the rebates or incentives. I was there for 4 hours. My contractual agreement has no mention of them either. So I had a 3rd party check to give them. Napleton northlake would not accept it. So two days later I go back with a personal check and was there for another one and a half hours. Still no one tells me anything about rebates or incentives. Two days later, after they let me leave with the vehicle, they contacted me about one of the rebates. They were asking for my fiancées registration as proof of a non Chrysler product in the household. She didn't want to give her personal information. I told, jorge my salesman and Dj the general sales manager, that she did not want to do this. So they proceeded to call me and threaten to not put my paperwork through until I gave them the information. I spoke with Dj Nichols personally about returning the vehicle and he told me "there will be a 1400 dollar charge and that I can bring it in and return it." I told him "I'm on my way from the Jupiter/tequesta area." So I show up and he had played me. He told me I could not return it. I got upset and he told me to leave the store. DO NOT TRUST HIM. HE IS A SNAKE. I had left a good review the day after to Chrysler because they had not yet started harassing me. Poor excuse for a person let alone a salesman. More
by Notahappybuyer1
Employees Worked With
DJ Nichols, Jorge De La Rosa
May 06, 2017
Great Sales Experience Marcos is a great sales person. Knowledgeable and very thorough. He is definitely worth recommending to all my family and friends!! And you get $100 Marcos is a great sales person. Knowledgeable and very thorough. He is definitely worth recommending to all my family and friends!! And you get $100 referral bonus!! More
by Wellkept
Employees Worked With
Mark Eddleman
May 05, 2017
Horible follow up and broken promises. We bought a Truck 3 months ago that had minor paint damage on the tailgate. We were promised that they would order paint and schedule an appointment. We bought a Truck 3 months ago that had minor paint damage on the tailgate. We were promised that they would order paint and schedule an appointment. We have made no less than 15 attempts to have them follow up on this broken promise. Each time they blame someone else for dropping the ball and promise prompt follow-up yet it does not happen. Their follow-up is horrible they break promises. Very poor service and experience. More
by Simpson
Employees Worked With
DJ Nichols, James Schultz
March 28, 2017
Horrible dealership I absolutely will NEVER go back to this dealership again. First, when I got there no one approached me as I walked around the ENTIRE car lot front and I absolutely will NEVER go back to this dealership again. First, when I got there no one approached me as I walked around the ENTIRE car lot front and both sides. Finally, I went into the dealership and ask for someone to help me. They said someone would be right with me and to take a walk outside to look at the cars. I did so while I found the one I came to see in the very back. I was there for a 30, if not more, minutes until I was done waiting. All doors were unlocked, I crawled under the car to see if any rust and the car maintenance people even saw me; honestly someone could have stolen this car. I walked up towards the front of the dealership to have the same gentleman ask has anyone come out. "NO". We then once again took a walk back to the Jeep. Granit before someone came to help me it was about 45-1 hr. We then went to see a Jeep. I asked if I could take it for a ride, but due to it now being right before closing, I called immediately the next day and again the next day, but the salesperson was off. I left a voicemail on their cell, emailed them and for the receptionist to give to the gentleman I spoke with. The receptionist said it was his day off and he will contact me tomorrow. Now, wouldn't you think they would direct you to someone else to get you to the dealership asap into the vehicle? I waited until after the weekend hoping for a follow up on the car I was very interested in and continued to check up on it online. I called the gentleman's cell phone and I was told it was sold. He stated he did not check his voicemail nor got the message. In addition, it is still listed, therefore it just must have sold. I did receive an apology and asked if they could help me find something else, but that is NOT what I wanted. I guess they did not want to sell to me? I honestly feel discriminated by being a young looking female. The stereo of a dealership was definitely portrayed here. The service here is HORRIBLE. I'm very disappointed of the overall treatment of a customer looking to spend money. This fault as you can see is on the entire dealership. EXTREMELY LIVID because I went there the day the car was listed online and continue to follow up to purchase this car. Who begs someone to sell them a car? Can they make it up to me.. how the car is now sold. More
by Jo
Employees Worked With
N/A
March 27, 2017
Anthony Irby and James Jackson were most professional I came for an oil change on my 2016 Chrysler 200 and was a little confused about my warranty. James Jackson immediately took me over to F and I and ha I came for an oil change on my 2016 Chrysler 200 and was a little confused about my warranty. James Jackson immediately took me over to F and I and had the finance manager explain it to me in lay mans terms so I could understand what the service document covered. Mr. Irby made sure all my concerns were addressed even though they were very busy with Kia service as well. More
by happy camper
Employees Worked With
Michael Sanicola
March 06, 2017
Overcharged, way to much money in junk fees. We went to this dealer to buy a used car, the sales guy was really nice, and everything went well until I reviewed the financial statement the next da We went to this dealer to buy a used car, the sales guy was really nice, and everything went well until I reviewed the financial statement the next day at home. BIG MISTAKE NOT DOING THERE AND TRUSTING THEM. For a car that had a price of $8100 I ended up paying close to $12000, and all of their junk fees, not counting an outrageous $899 dealer fees, and I was forced to pay a $1000 fee for a gap insurance, that I really did not ask for it, or needed it. Nothing I can do now. Be very careful, do not sign anything until you review everything. I am still waiting from them to send copies of all of those fees that they charged me. A bunch of money wasted and a very high interest rate. More
by alexmedina69
Employees Worked With
Shelby Jefferson
February 25, 2017
WOW-Great Experience Inspired to report a FANTASTIC car buying experience... A friendly, knowledgeable and professional salesman. Jim Schultz made my trip from Miami worth Inspired to report a FANTASTIC car buying experience... A friendly, knowledgeable and professional salesman. Jim Schultz made my trip from Miami worth every mile. I would HIGHLY recommend anyone looking for a Jeep in South Florida visit Napleton's on Northlake Blvd and work with Jim Schultz , you won't be disappointed. More
by PACIFICA
Employees Worked With
Jim Schultz - SALES
February 07, 2017
Incompetent dealership Three times had to send the salesman and then the manager back to the sales desk because they missed quoted prices and were unaware of what they were Three times had to send the salesman and then the manager back to the sales desk because they missed quoted prices and were unaware of what they were offering. Utilized bait and switch tactics to try and obtain the sale. Would not recommend this dealership to anyone for any reason. More
by Autobroker1
Employees Worked With
Don't want to name any sales associate, as the management was the issue
January 31, 2017
Great service I've been looking for a new car for a while now and I came across this dealership. Their sales people really care about delivering the best to the cus I've been looking for a new car for a while now and I came across this dealership. Their sales people really care about delivering the best to the customers. Simeon Ivanov did a great job finding the car i was looking for. More
by Marina Gavrilova
Employees Worked With
Simeon Ivanov, Scott Satiritz
