Napleton's Northlake Chrysler Dodge Jeep RAM

Honored Pricing Went to purchased a particular Jeep Wrangler Unlimited advertised on Auto Trader website, had a misunderstanding as to the availability of this partic Went to purchased a particular Jeep Wrangler Unlimited advertised on Auto Trader website, had a misunderstanding as to the availability of this particular vehicle and left the dealership that day. I was contacted by their G.M. DJ a few days afterwards and was told they could find another vehicle identical the the one advertised for the same advertised price. We purchased the vehicle a few days later after locating it for us. All the staff was wonderful to work with and made our car buying experience a great one. More

Ruined Credit Traded in a car, they didn't payoff the trade for over 60 days which caused this to be reported and is now on my credit report. Have been trying for m Traded in a car, they didn't payoff the trade for over 60 days which caused this to be reported and is now on my credit report. Have been trying for months to have this issue rectified to no avail. Not to mention my credit was run 11 more times after I already took delivery and signed for a loan. More

Service department poor Called on Wednesday to make an appointment for an oil change for Friday morning. I was told that I did not need to make an appointment and to just com Called on Wednesday to make an appointment for an oil change for Friday morning. I was told that I did not need to make an appointment and to just come by and I would be taken care of within an hour. An hour and 10minutes goes by and I ask how long until the car will be ready. I am told 20 more minutes because there were cars ahead of me?? Seriously.......How long does an oil change and tire rotation take???? I have taken my 2015 keep wrangler here 4 times now and have had problems every time. Trying another dealer next time for sure. More

Bait and switched Found price on internet that vehicle had a over $5,000 under MSRP we called and it was confirmed with a Taylor. We drove an hour to get to location. G Found price on internet that vehicle had a over $5,000 under MSRP we called and it was confirmed with a Taylor. We drove an hour to get to location. Got there and told no way to sell at that price. Was told almost $2000 over MSRP. More

A little Perplexed I recently had brake work done that equated to $4,500-. The oddity isn't in the price (even though quite high), but rather who solicited the services. I recently had brake work done that equated to $4,500-. The oddity isn't in the price (even though quite high), but rather who solicited the services. Needless to say, the bill is currently in our review department. For their sake, it is hoped that the price is adequate!! One would hate the ramifications for poor integrity. There are federal laws that are designed to protect consumers, and media entities ready to expose unlawful price gouging. Unfortunately, all mechanics aren't so virtuous. #JudgementDay #LawAbiding More

Napleton does not care. After having to get corporate involved regarding a manufacture defect on a truck I had no contact or help from the GM . Exhausted all we could do and After having to get corporate involved regarding a manufacture defect on a truck I had no contact or help from the GM . Exhausted all we could do and jumped through hoops for 7 weeks. Pick another dealership... In the words of their sales manager( Andy) " they do not want her truck back with all the gremlins". ... Obviously rather a 4 month old baby and its mother continue to use it. List of people we have dealt with below. More

OLD SCHOOL BATE AND SWTICH DEALER ADVERTISES LOW COMPETITIVE PRICES AND WILL CONFIRM THOSE PRICES IN EMAIL AND ON PHONE UNTIL YOU GET THERE THEN YOUR PUSHE DTO A TRHIRD PARTY DEALER ADVERTISES LOW COMPETITIVE PRICES AND WILL CONFIRM THOSE PRICES IN EMAIL AND ON PHONE UNTIL YOU GET THERE THEN YOUR PUSHE DTO A TRHIRD PARTY AND THE PRICE GOES UP SIGNIFICANTLY. VERY DISHONEST DEALER THAT WILL WASTE YOUR TIME. More