Napleton's Northlake Chrysler Dodge Jeep RAM

Napleton does not care. After having to get corporate involved regarding a manufacture defect on a truck I had no contact or help from the GM . Exhausted all we could do and After having to get corporate involved regarding a manufacture defect on a truck I had no contact or help from the GM . Exhausted all we could do and jumped through hoops for 7 weeks. Pick another dealership... In the words of their sales manager( Andy) " they do not want her truck back with all the gremlins". ... Obviously rather a 4 month old baby and its mother continue to use it. List of people we have dealt with below. More

OLD SCHOOL BATE AND SWTICH DEALER ADVERTISES LOW COMPETITIVE PRICES AND WILL CONFIRM THOSE PRICES IN EMAIL AND ON PHONE UNTIL YOU GET THERE THEN YOUR PUSHE DTO A TRHIRD PARTY DEALER ADVERTISES LOW COMPETITIVE PRICES AND WILL CONFIRM THOSE PRICES IN EMAIL AND ON PHONE UNTIL YOU GET THERE THEN YOUR PUSHE DTO A TRHIRD PARTY AND THE PRICE GOES UP SIGNIFICANTLY. VERY DISHONEST DEALER THAT WILL WASTE YOUR TIME. More

Horrible experience by having a bait and switch pulled I have been researching jeep wranglers for months since I am looking to buy one. I saw a local Chrysler jeep dodge dealership had a 2016 black Jeep Wr I have been researching jeep wranglers for months since I am looking to buy one. I saw a local Chrysler jeep dodge dealership had a 2016 black Jeep Wrangler and it said to contact for price which I did and they gave me the price of $23,750 and she said since it was their end of the month sale and no reasonable offer would be refused. So I jumped on it since that was an amazing price. Me and my family drove an hour to go and check out this jeep but after the test drive I was told the price was 32k. So I showed the salesman It and even he was shocked so he went and talked to his manager, then to come out and talk to us. So when the manager came out he basically called us liars and trying to belittle us saying we made the mistake where intact their business development person Maria herself gave me the $23,500 price. They admitted they made a mistake yet they wouldn't budge on the price since I should of been given the price I was told in the first place. The salesman and his manager kept calling trying to put blame on us and even brought out the transcripts which intact showed I was in the right and kept saying they can't do anything about it. The salesman made a few not so nice comments about my work and kept putting the blame on us. Since we were told a set $23,500 price we should get it at that price since the major mistake was on your end. They even admitted they post fake prices just to lure in customers to bait them into coming in. I inquired about two jeep wranglers, a black one and then a blue one. First Maria quoted me the $23,500 on the black jeep then about $29,000 for the blue hard top jeep. While they kept insisting the 29 was for the black jeep but Maria told me the black price first since I asked about the black jeep first. Then they said no jeep is selling for $23,500, so I stated why is that 23,500 number posted on your site for that black jeep model. So they said that wasn't even the price for the blue Jeep Wrangler either. Then I replied well where is this number even coming from and why did Maria even give me that exact final price on either jeep? Plus I have multiple pictures for proof about the price I was given and even she said they were having that end of month sale and were willing to go lower on the prices too. I will send pictures if need. If this issue isn't resolved I will be contacting my local news stations, the better business bureau ,and expose this major issue and the poor customer service. More

RIPPED OFF 17 YEAR OLD GIRL They sold a 2003 Jeep Liberty to my 17 year old daughter for over $6,000.00 The vehicle had over 130k miles and i ended up putting in over $3k worth They sold a 2003 Jeep Liberty to my 17 year old daughter for over $6,000.00 The vehicle had over 130k miles and i ended up putting in over $3k worth of repairs. Talk about taking advantage of a young female. Unfortunetly i was in NY when all this happened and i feel HORRIBLE for her. All her hard earned money out the window. We have had the car for less than a year and it still needs thousands of dollars worth or work. i tried to resolve the issue with them, but they wanted nothing to do with me. Since there are no lemon laws on used cars in Florida there was nothing we could do. DO NO BUY A CAR FROM HERE !!!!!!!!!!! tTHEY ARE NOT NICE PEOPLE!!!!! I have nothing but horribel things to say about them. The car is actually worth about $3000.00. What a terrible experience. More

poor mangement Please nobody buy a car or have your car service or bodywork done by this dealership.long story short my car was getting service work done as well as Please nobody buy a car or have your car service or bodywork done by this dealership.long story short my car was getting service work done as well as bodywork done i get the car back and my car was damage and they will not man up and fix the damage it happened on their watch with the car in their hands.never will do business with place ever again More

A nightmare As a repeat customer of napelton i was shocked and frustrated with the level of service i experienced. I went into napelton, off of northlake, only to As a repeat customer of napelton i was shocked and frustrated with the level of service i experienced. I went into napelton, off of northlake, only to look at the car i was interested in. Earlier that day i had seen it online. As soon as i pulled into the lot a man was there hovering, like a vulture. I expressed that i was there only to look at one car then i would be back tomorrow to talk numbers, only if i was interested in the car... I was very tired from a long day at work. He wouldn't stop pressuring me about just checking to see the numbers on my trade. He told me to just give him 2 minutes then i could leave... 20 mins later i was still in the show room.. The sales man had written up a trade estimate yet kept conning back to me asking me the make and model of my trade, how many doors and miles.. At this point i was so annoyed and ready to go. How did he not know this information when he had already written a trade estimate and gotten the miles himself as well as took a picture with his cell phone. I told him i wanted to leave and he told me he just had to do this, it would only take one more minute and if he didn't he would get into trouble for not doing his job.. Then the manager comes out to talk about numbers, i expressed that i was ready to leave but if he had numbers to please tell me. He said he would give me an insulting 500 for my trade and i told him no thank you, I'm going home and that i was very upset that his sales man wasted my time. I said I'll just try to sell my car and use that money as my down payment, the sales man then says to me "good luck with that" right in front of his manager. At this point i had enough of this guy, he was nothing but rude and a typical used car sales man. I asked the manager if that's how employees speak to their customers and the manager just walked away. I expressed my dissatisfaction and the fact that i was shocked that a manager would just walk away from an unhappy customer. I left. More

Awesome Always a pleasant experience at this dealership. They always go above and beyond to make us happy. Always refer friends and family to this dealership Always a pleasant experience at this dealership. They always go above and beyond to make us happy. Always refer friends and family to this dealership. More