Napleton's Northlake Chrysler Dodge Jeep RAM

Horrible dealership I absolutely will NEVER go back to this dealership again. First, when I got there no one approached me as I walked around the ENTIRE car lot front and I absolutely will NEVER go back to this dealership again. First, when I got there no one approached me as I walked around the ENTIRE car lot front and both sides. Finally, I went into the dealership and ask for someone to help me. They said someone would be right with me and to take a walk outside to look at the cars. I did so while I found the one I came to see in the very back. I was there for a 30, if not more, minutes until I was done waiting. All doors were unlocked, I crawled under the car to see if any rust and the car maintenance people even saw me; honestly someone could have stolen this car. I walked up towards the front of the dealership to have the same gentleman ask has anyone come out. "NO". We then once again took a walk back to the Jeep. Granit before someone came to help me it was about 45-1 hr. We then went to see a Jeep. I asked if I could take it for a ride, but due to it now being right before closing, I called immediately the next day and again the next day, but the salesperson was off. I left a voicemail on their cell, emailed them and for the receptionist to give to the gentleman I spoke with. The receptionist said it was his day off and he will contact me tomorrow. Now, wouldn't you think they would direct you to someone else to get you to the dealership asap into the vehicle? I waited until after the weekend hoping for a follow up on the car I was very interested in and continued to check up on it online. I called the gentleman's cell phone and I was told it was sold. He stated he did not check his voicemail nor got the message. In addition, it is still listed, therefore it just must have sold. I did receive an apology and asked if they could help me find something else, but that is NOT what I wanted. I guess they did not want to sell to me? I honestly feel discriminated by being a young looking female. The stereo of a dealership was definitely portrayed here. The service here is HORRIBLE. I'm very disappointed of the overall treatment of a customer looking to spend money. This fault as you can see is on the entire dealership. EXTREMELY LIVID because I went there the day the car was listed online and continue to follow up to purchase this car. Who begs someone to sell them a car? Can they make it up to me.. how the car is now sold. More

Overcharged, way to much money in junk fees. We went to this dealer to buy a used car, the sales guy was really nice, and everything went well until I reviewed the financial statement the next da We went to this dealer to buy a used car, the sales guy was really nice, and everything went well until I reviewed the financial statement the next day at home. BIG MISTAKE NOT DOING THERE AND TRUSTING THEM. For a car that had a price of $8100 I ended up paying close to $12000, and all of their junk fees, not counting an outrageous $899 dealer fees, and I was forced to pay a $1000 fee for a gap insurance, that I really did not ask for it, or needed it. Nothing I can do now. Be very careful, do not sign anything until you review everything. I am still waiting from them to send copies of all of those fees that they charged me. A bunch of money wasted and a very high interest rate. More

Excellent Customer Service Simeon was amazing and very friendly! He made the purchasing process unbelievably easy and flawless. He was very personable and pleasant to work wit Simeon was amazing and very friendly! He made the purchasing process unbelievably easy and flawless. He was very personable and pleasant to work with. I highly recommend him and the dealership. Mike in finance was also a pleasure to work with. Exceptional customer service! More

Helpful and Clear I was looking to purchase a new car and decided to stop by Napleton's to look at some Jeeps. I was helped by Jorge De La Rosa (can't forget a name lik I was looking to purchase a new car and decided to stop by Napleton's to look at some Jeeps. I was helped by Jorge De La Rosa (can't forget a name like that) who was helpful in showing me around the dealership and at their selection of Jeeps, he wasn't overbearing either like many car salesmen tend to be which I found fantastic. Though I didn't end up buying a car on that trip I'll most definitely be coming back in the future. More

Such great customer service and athmosphere! Even though I did not make a purchase i would recommend this dealership to all people who are interested in their brands! I delt with Simeon Ivanov wh Even though I did not make a purchase i would recommend this dealership to all people who are interested in their brands! I delt with Simeon Ivanov who is an absolute professional and such an easy going person! More