Napleton's Northlake Chrysler Dodge Jeep RAM

Avoid this dealership, read about my experience I brought my 2008 Ram because of a bad wheel bearing. The dealership had my vehicle for 6 days. The wheel hub repair was $1000 and they recommended an I brought my 2008 Ram because of a bad wheel bearing. The dealership had my vehicle for 6 days. The wheel hub repair was $1000 and they recommended another $1800 in service which I declined. When I picked up the vehicle, the parking brake handle was broken which they should have replaced before delivering the vehicle. I had an amplifier and custom subwoofer behind the seat, not visible.All this equipment was missing and the wires cut. There was no sign of forced entry. When I discussed this with the service adviser Alex, I was told I signed a waiver (true) and this never happens.There was no attempt to apologize or offer to file a police report etc. I asked to speak to the service manager, Mr. Jackson. He would not meet me but I was told he would call me which he did not. I later called to speak to the GM. They would not put me through to the GM but did put me through to Mr. Jackson, the "service manager". Again, no apology or offer of assistance. I was told I signed a waiver and it was my responsibility to file a police report. I pointed out the dealership did not take reasonable care of my vehicle and given there was no sign of forced entry, it was likely done by dealership personnel or the vehicle was left unlocked. No response to that. No security and no cameras and no responsibility. Could this have something to do with my refusing nearly $2000 of what I considered unnecessary gravy service? Not only will I not go to this dealership again but will not purchase another FCA product ( I have two RAM trucks at present and will replace one of them this year). A very poor reflection on FCA. AVOID. More

AVOID THIS DEALER AT ALL COST Their tactic is to lure you in with false information. Upon our arrival, we were not shown the vehicle we went there for but rather one with a diff Their tactic is to lure you in with false information. Upon our arrival, we were not shown the vehicle we went there for but rather one with a different stock number and fewer options. When we explained to the sales representative that this was not the vehicle discussed and provided him with the email information, he proceeded to tell us that he couldn't find the vehicle. He then stated that the vehicle (Jeep Wrangler) was in your auto shop 3 month with a computer issue which your maintenance department could not figure out. It was at this point that we were told that Mr. Farigua had made a mistake and they could not honor the price he had given us in writing (email). This was the end result after being there for more than an hour of runarounds. More

Sales Great selection, great people, did not feel pressured......very comfortable atmosphere, service department is very accommodating and attentive to ever Great selection, great people, did not feel pressured......very comfortable atmosphere, service department is very accommodating and attentive to every detail, I would highly recommend More

Terrible service Worst dealer ever. Won’t buy or recommend someone to buy a car from them, no matter if is used or new especially from Jeep, dodge from Northlake, Wes Worst dealer ever. Won’t buy or recommend someone to buy a car from them, no matter if is used or new especially from Jeep, dodge from Northlake, West Palm Beach. This place is full of dishonest people, from their sales people to their managers, all they care about is the money and cars rolling out of their place. Everything started when they had the car with one price online and ended up paying a lot more for all the things they added up saying it was necessary and without that I couldn’t get the car. It’s amazing how they don’t take responsibility for a car that I bought only 30 days ago. Yes it is a used and you buy it as it is, however, I can take a scratch or bad radio or even bad window for a $5.000 car without a warranty but the finance people made me get the warranty for $3.000 because without that I couldn’t get the car. I am paying $25.000 for used car not $5.000 or $10.000 no, $25.000!!! You are supposed to take care of your customer because if I am buying a $25.000 used car today I might come back later to buy a new $60.000 car in 5 years that is something you don’t see, all you care is what you sell today. It is a $25.000 car that they said it passed their inspection but two weeks after I bought it, I had to take it back because it felt bad when I was driving and the guy that tested the car, Mr. Ivanov said it was fine, nothing wrong with the car you can trust the service people they do a “28 point inspection”, guess what? 10 days later I took it back because it was worst and now they are telling me “yes, there is a problem with a tire and something else and you have to buy 4 tires and pay for the repair of the car, I had to ask about the SUPER “28 point inspection” and all they said was: you bought as it is. I am paying for a $3.000 warranty but they tell me that doesn’t cover the tires and that you should felt the problem as soon as you buy it. Is stupid even if you feel the problem when you buy it they don’t cover the tires so what’s the point on feeling the issue 1 day or 30 days later. If my tires blows up because of that problem they don’t care, all they have in their mouth is you bought as it is and it passed our 28 point inspection. They are selling used cars with issues and saying it passed their stupid inspection but is a lie, last inspection my car got was February and I know that because I have the paper work so it’s been more than 8 months since the last inspection and now they want to blame the problem on me. More

HIGH FIVE Mr. Marto has rendered an excellent service, in helping us to choose a vehicle, His sincerity, and diligence at his highest was visible, in convincing Mr. Marto has rendered an excellent service, in helping us to choose a vehicle, His sincerity, and diligence at his highest was visible, in convincing us to purchase our new Compass Jeep . Sincerely Elon McIntosh More