Napleton's Northlake Chrysler Dodge Jeep RAM

Terrible service Worst dealer ever. Won’t buy or recommend someone to buy a car from them, no matter if is used or new especially from Jeep, dodge from Northlake, Wes Worst dealer ever. Won’t buy or recommend someone to buy a car from them, no matter if is used or new especially from Jeep, dodge from Northlake, West Palm Beach. This place is full of dishonest people, from their sales people to their managers, all they care about is the money and cars rolling out of their place. Everything started when they had the car with one price online and ended up paying a lot more for all the things they added up saying it was necessary and without that I couldn’t get the car. It’s amazing how they don’t take responsibility for a car that I bought only 30 days ago. Yes it is a used and you buy it as it is, however, I can take a scratch or bad radio or even bad window for a $5.000 car without a warranty but the finance people made me get the warranty for $3.000 because without that I couldn’t get the car. I am paying $25.000 for used car not $5.000 or $10.000 no, $25.000!!! You are supposed to take care of your customer because if I am buying a $25.000 used car today I might come back later to buy a new $60.000 car in 5 years that is something you don’t see, all you care is what you sell today. It is a $25.000 car that they said it passed their inspection but two weeks after I bought it, I had to take it back because it felt bad when I was driving and the guy that tested the car, Mr. Ivanov said it was fine, nothing wrong with the car you can trust the service people they do a “28 point inspection”, guess what? 10 days later I took it back because it was worst and now they are telling me “yes, there is a problem with a tire and something else and you have to buy 4 tires and pay for the repair of the car, I had to ask about the SUPER “28 point inspection” and all they said was: you bought as it is. I am paying for a $3.000 warranty but they tell me that doesn’t cover the tires and that you should felt the problem as soon as you buy it. Is stupid even if you feel the problem when you buy it they don’t cover the tires so what’s the point on feeling the issue 1 day or 30 days later. If my tires blows up because of that problem they don’t care, all they have in their mouth is you bought as it is and it passed our 28 point inspection. They are selling used cars with issues and saying it passed their stupid inspection but is a lie, last inspection my car got was February and I know that because I have the paper work so it’s been more than 8 months since the last inspection and now they want to blame the problem on me. More

HIGH FIVE Mr. Marto has rendered an excellent service, in helping us to choose a vehicle, His sincerity, and diligence at his highest was visible, in convincing Mr. Marto has rendered an excellent service, in helping us to choose a vehicle, His sincerity, and diligence at his highest was visible, in convincing us to purchase our new Compass Jeep . Sincerely Elon McIntosh More

Perfect ride for me I found my perfect car at Northlake CJD. My friends and family complemented me a lot for the choice I made. When I got there Mimi the receptionist gr I found my perfect car at Northlake CJD. My friends and family complemented me a lot for the choice I made. When I got there Mimi the receptionist greeted me with a welcoming smile, I felt at ease instantly. That really smoothed out the process. Thank you Mimi keep on smiling. More

The Best My wife and I visited several dealerships, prior to stopping by. I had given up looking but on our way home my wife insisted we pull in. Met James our My wife and I visited several dealerships, prior to stopping by. I had given up looking but on our way home my wife insisted we pull in. Met James our salesperson told him about our bad experience at the other dealerships we visited. Immediately he went to work and found what we were looking for and the price we wanted. I arrived frustrated and beat down, I left satisfied and will tell anyone and everyone to shop here before they go anywhere else. My future purchases will be with this dealer and sales staff. More

AWFUL!!! On July 31 I had an appointment to get an oil change, a coolant flush, and a recall all of which should've taken no more than two hours. The appointme On July 31 I had an appointment to get an oil change, a coolant flush, and a recall all of which should've taken no more than two hours. The appointment was at 7:45 AM The car was not finished until 6 PM that day. I called at 2 o'clock to find out when the car will be finished and Scott said that the car should be done between 45 minutes and an hour that he would call when the car is complete. Now Scott did call when the car was supposedly completed at 4:15 I arrived at the dealership at 4:36 and the car was still being worked on even after he said that it was done. I spoke to the manager who said that he would make it right but still have not heard back. On top of that when I did the appointment online it stated that the cost of the appointment would be $169.99 and it came out $50 more (not counting tax) when I asked why they explained that there are additional fees that are not stated online. And to make things better I asked for a pamphlet for warranties the service department said that the sales department would have one and when I went to the sales department I found a gentleman and he said well we don't have any we are out so I went to another lady in the sales department and she called over the financial department which happened to be the same guy who I just spoke to and it turned out they did have pamphlets all they had to do was print one but he was too lazy to find it the first time I asked. This will be my last trip to the service department and sales department I will never buy another car or service vehicle with Napleton because of the lack of service and honesty. More

Purchasing Vehicle After shopping around town for a car, I decided to go to North Lake Jeep even though they were about 60 miles from my house. I did not regret it a bit After shopping around town for a car, I decided to go to North Lake Jeep even though they were about 60 miles from my house. I did not regret it a bit, the service was excellent, my sales person Todd, was on his second day, and went above and beyond to accommodate my needs and worked with me in order to reach a deal we would be both comfortable with. They took in my trade at a reasonable price. They were not "pushy" like your typical car dealer. They did not have the car I wanted in the lot, and made arrangements to get it from another dealer, gave me a loaner ( with 22 miles) to take home until my car arrived. They delivered the car to me, pretty much an overall great experience. Afterwards, we noticed a typo in the paperwork, and they delivered a new set of paperwork all the way to Hialeah in my office. My kuddos to Maria in internet sales who worked with me via email to get to a sale price, Mike in financing, Andy ( gr. sales manager) and Todd. Awesome people, great service More

Excellent service! This was my second time leasing a jeep though Luke Pomper and Napleton. I went back because Luke had provided me with great service the first time an This was my second time leasing a jeep though Luke Pomper and Napleton. I went back because Luke had provided me with great service the first time and he exceeded my expectations this time as well. He's committed to customer satisfaction, is professional and very pleasant to deal with. I would certainly recommend him and plan on going back again when my new lease is up. I also had the opportunity to work with DJ Nichols and Mike Demeglio, both of whom were also very professional and enjoyable to work with. All of them helped me to get into the jeep that I wanted and made the experience as stress-free as possible! More

Just Perfect I went in and was worried about getting my first car on my own however I was helped by Nick Falzone and he was such an amazing help and walked through I went in and was worried about getting my first car on my own however I was helped by Nick Falzone and he was such an amazing help and walked through the process and helped me get the most absolutely perfect car and I would highly recommend him as his service was perfect. More

great experience Shelby Jefferson was courteous and professional. He mad my car buying experience super easy. I would recommend him to anyone! I am actually sending Shelby Jefferson was courteous and professional. He mad my car buying experience super easy. I would recommend him to anyone! I am actually sending my sister to see him this weekend. More

Good prices Good transaction. Good prices. Fair prices as compared to NADA, Kelley and Carfax values. Overall service was good. Financing was handled well an Good transaction. Good prices. Fair prices as compared to NADA, Kelley and Carfax values. Overall service was good. Financing was handled well and quickly. Good transaction. More