Napleton's Northlake Chrysler Dodge Jeep RAM

Liars!! I was told by 2 people and a live video by customer service that my car ( the car i knew I wanted to purchase was physically at the dealership! I wou I was told by 2 people and a live video by customer service that my car ( the car i knew I wanted to purchase was physically at the dealership! I would be able to drive it off the lot! 40 minute drive and walked in on crutches which I had explained ( broken foot). And to my shock no Jeep. The Jeep I wanted was still at the factory. Then they still tried to sell me the car site unseen. There offer;$900 off full MSRP ! I was insulted and furious and the manager did not care. I was a full cash buyer! Good news is the Pompano Beach has my car and gave me an amazing deal!! Stay away !! These guys are liars!! More

Service department is a joke With a appointment for a recall that should have been 1 hour to do they sent me to the waiting room and after 2 hours I checked on my vehicle and it w With a appointment for a recall that should have been 1 hour to do they sent me to the waiting room and after 2 hours I checked on my vehicle and it was parked in the back lot and had not been touched I had them bring it to the front and left the dealership and will never be back and I own 2 Jeeps and a Ram truck and am a member of the Chrysler fa momily More

Excellent Experience Go visit Shelby Jefferson when buying a new vehicle. I bought a Ram truck and Shelby made the experience simple and straight forward. He thoroughl Go visit Shelby Jefferson when buying a new vehicle. I bought a Ram truck and Shelby made the experience simple and straight forward. He thoroughly answered all of our questions and made the entire process enjoyable. Hats off to Napleton and Shelby! More

Great experience Great experience! Entire staff is knowledgeable, professional & fast! They cared about our needs, time & followed thru on everything they said! GM too Great experience! Entire staff is knowledgeable, professional & fast! They cared about our needs, time & followed thru on everything they said! GM took the time to thank you for our purchase & ask us about our experience. Breath of fresh air More

Sales Experience We traded our car and purchased a new Dodge Durango on July 4th and as of today July 23rd, they have not paid my traded. I called last week and they a We traded our car and purchased a new Dodge Durango on July 4th and as of today July 23rd, they have not paid my traded. I called last week and they are working on it. how long does it take to pay a car off? More

Extremely poor service from workers to manager I left my car to compete a recall which I was told was a two hours job, two and half days later I picked up my car. Everything was working when I lef I left my car to compete a recall which I was told was a two hours job, two and half days later I picked up my car. Everything was working when I left my car, on pickup the wipers were broken. I requested they fix them since they were working prior they told me I was a liar and they were broken before hand. What appears happened was they ran the wipers dry because it was apparent the blade looked burned. I will never recommend Napleton service to my worst enemy. What ever happened to the customer is always right. More

Ebola would be better than going here!!!! Oh boy if you want a horrible time you should buy a car from these people. After having a bad experience when buying the car in 2012, they said hey Oh boy if you want a horrible time you should buy a car from these people. After having a bad experience when buying the car in 2012, they said hey we should call him in 2018 and see if we can make it even worse, for that they get five gold stars. They call me up out of the blue and tell me they wish to buy my 2010 Dodge Challenger for 130% over KBB when I arrive they seem to have no idea or any idea of this concept. ITS ALL A BIG LIE! DUH right....They offer me little below KBB and some idiot says he doesn't like the car anyway so, my car is in great condition and looks like I just drove it off the lot...it sits in storage 7 months a year so not really an issue with body or miles or anything....They call with big promises and MR Napleton himself wants to over pay for my car! Well I guess not...So I will give you all one more chance. I want to talk to talk to the person who gets things done, because none of the employees seem to be on the same page as the people calling on the phone. You wasted my time be prepared for me to waste yours. -G More

Great shopping experience. Love the sales people. Love my t Great staff felt very comfortable the people listened to my wants and were quick to respond to all of questions. I was comfortable with the payment pl Great staff felt very comfortable the people listened to my wants and were quick to respond to all of questions. I was comfortable with the payment plan More

Horrible service department I purchases my 2015 RAM 2500 from this dealership it has only been serviced by them this whole time. I decided to do my own oil change when I removed I purchases my 2015 RAM 2500 from this dealership it has only been serviced by them this whole time. I decided to do my own oil change when I removed the air cleaner intake to get to the oil filter I found all the hose clamps broken from the mechanic using an air wrachet. I took the clamps to the service manager he told the parts department to replace them. The problem is that they don't sell one of the clamps seperately you have to purchase the whole pipe they refused to replace it because it has a cost of $300.00. I have had several other service related issues everytime I have taken my vehicle to this dealership. Stay clear of this dealer More

Overcharged for repairs that I did not need! Go elsewhere. This service department is untrustworthy and will overcharge you. Service #1 I brought in a Jeep Wrangler Sport because the check en Go elsewhere. This service department is untrustworthy and will overcharge you. Service #1 I brought in a Jeep Wrangler Sport because the check engine light was on. I received an invoice from Adam that had bogus charges on it for a 4 X 4, the jeep is not 4 X 4. The response for the $350.00 bogus charge was, "Oh sorry about that!" "I must have hit the wrong thing." Three days later the engine light comes on and I bring it back in but it is running perfectly so I assume that this defective signal. I was invoiced for a fuel pump replacement, a water pump, oil gasket, and 4 X 4 alignment. $2900.00 Invoice. I pick the car up to take it for another opinion. I show the photos and invoice. He shared that the only way the fuel tank piece could have broken was by the last person who worked on the car. All of the repairs did not have to be done. He tightened some loose valves and hoses and sent me on my way. He said I should call the last person who worked on the car so I did. I relayed the information to Stephan who said he was offended that I would accuse his mechanic of this mistake. I explained that I was relaying what I had been told. He said he would contact me when he heard from the manufacturer. I have not heard from him and that was last Thursday. Stephan is also aware of another issue that I have with another vehicle. Issue #2 Issue #2 I purchased a 2011 Jeep Wrangler Sahara in October 2016. I have brought the car in on 2 separate occasions for an oil leak. I have an extended warrantee. It has never been fixed. Frankly, after bring in my car and something being suspiciously broke on my car, I am afraid to even bring my car in to this service department again. It seems if you do not have a warrantee your service department will fix for a hefty price but if you have a warrantee they cannot repair the issue. Stephan knew this history and said he was on my side. I do not believe this because of his complete lack of follow up. More