Napleton's Northlake Chrysler Dodge Jeep RAM

Run before you get rubbed Went for oil change wanted to charge me $475 dls to flush fuel injection plus flush something alse they told me they can get it done in one hour after Went for oil change wanted to charge me $475 dls to flush fuel injection plus flush something alse they told me they can get it done in one hour after I dicline the service they told me my vehicle will be ready and 3 hours I say for and oil change before you were going to do more work and getting done and one hour . More

Worst experience I bought a vehicle I was never told the vehicle have sufer some type of damage on driver door was replaced and door installed does not match the colo I bought a vehicle I was never told the vehicle have sufer some type of damage on driver door was replaced and door installed does not match the color I bought the truck on night I was not able to see it went back now if I want to take another vehicle the truck is 6k underwater I was giving a clean carfax and wanted to put me on a lease with and increment on my payment of more than $126 dls hopefully on Monday going to get in touch with some TV news and trying to make a people aware of the kind of business this people run. More

Easy and sweet just as promised! Very friendly environment and a knowledgeable sales staff. My thanks to Simeon Ivanov who helped me with my purchase and also the reason I give Naplet Very friendly environment and a knowledgeable sales staff. My thanks to Simeon Ivanov who helped me with my purchase and also the reason I give Napleton’s a 5 star! More

And the disappointment continues.. Yet again, I am waiting to get clarification on an issue with a buy-back from my lemon law settlement with the manufacturer. They don't seem to know w Yet again, I am waiting to get clarification on an issue with a buy-back from my lemon law settlement with the manufacturer. They don't seem to know what to do. I had a horrible experience with this initially. I was called, apologies were given and everything was to be taken care of.... or so I thought. Now i find out that documents were done wrong and i have to wait to hear back so i can re-sign papers for ownership of my new vehicle. The new vehicle which I have had for a month now. Not to mention, with this whole mixup, I am still paying on the loan for the car I no longer have because they haven't received their payoff!!!! This is so frustrating!! I have tried to keep my cool, but at this point I am thru the roof!! If you want organization, respect and excellent customer service..... go elsewhere! More

Best sales experience ever I have a car buying habit and have dealt with many dealers in multiple states. 2 hours before closing the deal on my new Pacifica with Napleton I was I have a car buying habit and have dealt with many dealers in multiple states. 2 hours before closing the deal on my new Pacifica with Napleton I was sitting at another Chrysler dealer being treated as if I had never bought a car before. Upon entering the dealership I was greated by Ihab a sales consultant. I can truly say he was the main reason I purchased that day. He was professional, listened to my needs and budget, didnt try to steer me to something else and was a genuine, honest man to deal with. That experience alone was enough for me to say yes but then I was introduced to Sam in finance and he was the icing on the cake. I cannot say enough positive things about my experience. More

WORST EXPERIENCE EVER!!! RUN AWAY DON'T WALK FROM DEALER!!! WE WILL BE CONTACTING THE NAPLETON FAMILY DIRECTLY FOR THE PREDATORY PRACTICES OF THEIR EMPLOYEES. WE DID NOT RECEIVE ANY HELP FROM MANAGEMENT AND TH WE WILL BE CONTACTING THE NAPLETON FAMILY DIRECTLY FOR THE PREDATORY PRACTICES OF THEIR EMPLOYEES. WE DID NOT RECEIVE ANY HELP FROM MANAGEMENT AND THEY REFUSED TO TAKE OUR PHONE CALLS STAY AWAY FROM FINANCE MANAGER SAM DABBAS. wE WILL NEVER BUY A CAR FROM ANY NAPLETON DEALERSHIP AGAIN. DO YOURSELF A FAVOR AND USE AN ONLINE SERVICE AND HAVE YOUR CAR DELIVERED TO YOUR HOME. SAVE MONEY TIME AND OVER A WEEKS ORDEAL. READ THEIR SERVICE COMMENTS ON THEIR VEHICLE SERVICE!!! JUST AS TERRIBLE!!! RUN AWAY FROM NAPLETON AS FAST AS YOU CAN! DO NOT BUY ANYTHING EXTRA LIKE EXTENDED WARRANTIES , GAP INSURANCE. NEVER DEAL WITH SAM THE FINANCE MANAGER. GET A COMPETITOR TO MEET ANY INTERNET PRICE IF U CHOOSE TO DEAL WITH DEALERSHIPS BUT NOT NAPLETON!!! YOU HAVE BEEN WARNED AND ADVISED- PLEASE FOR YOUR OWN SAKE TAKE NOTICE AND DO NOT DEAL WITH THESE PEOPLE! More

Worst service department ever!! And most overpriced!! $180 for a diagnostic check! Haaaa! To get nothing done! Just went to a body shop and he said $50 for something that napleton was going to charge $300 $180 for a diagnostic check! Haaaa! To get nothing done! Just went to a body shop and he said $50 for something that napleton was going to charge $300 for. How can they do that?!!!! Last time I will ever use that place! Horrible!!! More

NEVER buy a car from this store!! I WISH I COULD GIVE ZERO STARS. Worst experience of my life. Car sold in poor condition, failed to report proof of insurance to proper parties, and al I WISH I COULD GIVE ZERO STARS. Worst experience of my life. Car sold in poor condition, failed to report proof of insurance to proper parties, and altered my paperwork after I signed the purchase contract. 1) My car was not detailed. The inside of the car didn't seem to be vacuumed or cleaned at all. Underneath the passenger seat of my car there was what looked like dried up chocolate everywhere. 2) The oil light came on the week I bought the car. 3) My car was sold to me with a broken antenna... I guess the whole antenna was missing so I never noticed it was broken. Still confused how I was able to buy and drive the car off the lot in this condition. 4) I was not provided with a full spare tire kit...I got a flat tire on I95 (on June 20th) and realized that I did have the spare tire but I did not have the tools to deploy that tire. I had to call AAA that day to help me. Napleton Northlake CDJR never provided Proof of Insurance to my lender. Because of this my lender added over $3,000 of CPI (force-placed auto insurance). I was furious... so I called Corporate and the actual store to have them provide me with copies of all my paperwork in relation to my vehicle purchase. When I received both copies I noticed that one of the copies were altered. The reason why they fraudulently altered the paperwork was because they sent the Proof of Insurance to the wrong lender and didn't realize it until I requested a copy. This store does not care about the clients satisfaction and neither does the Corporate office. More

Highly recommend Napleton/ General Manager Dragan Barbarich I was looking for a Jeep so I called Napleton & asked to speak with the Sales manager hoping to avoid speaking with an "appointment setter" who I felt I was looking for a Jeep so I called Napleton & asked to speak with the Sales manager hoping to avoid speaking with an "appointment setter" who I felt would probably not know too much detail about what I needed help with. I was immediately put in touch with Dragan who was a lovely man completely UNLIKE anything you would EVER imagine a car salesman or GM to be. After Dragan carefully listened to me & my objectives he realized I was quite confused about my vehicle purchase options. So he took it upon himself to ask me a few pointed questions to help direct me towards my goal purchase AND that was exactly what I needed! Rather than sell me on anything I DIDN'T want, he took the time to hear me out so he could assist. Sometimes when you are shopping you need direction & someone who actually is both knowledgeable AND also cares & listens! The connection, direction & support I got from him is exactly what we all need when we are trying to make an important purchase, choose options & and negotiate fair market price on a vehicle. I RECOMMEND you ask for Dragan. UNBELIEVABLE! Outstanding assistance for even the most savvy customer! More

Save your money and go elsewhere!!! Don't waste your time, energy and money at this dealership! They are some of the most unprofessional managers and staff working there!! Sales manager, Don't waste your time, energy and money at this dealership! They are some of the most unprofessional managers and staff working there!! Sales manager, Chad Gugiere was so disrespectful! He has poor communication skills. He shows absolutely no regard for the customer, at least towards myself. Would not speak to me in person and would not return my phone calls until days later after repeated phone calls and messages left. I had a time sensitive case he was in charge of handling, let me tell you.... complete disregard for my time. He kept sending a middle man to relay messages to me instead of coming out and explaining to me himself what the issues regarding my case were. The 1st time he actually came to speak to me, he threw his hands up in total annoyance and disgust as though I was wasting his precious time. I spoke to Benny Chalal, whom I was told was the General Manager about my experience with the dealership. He did apologize, but it doesn't rectify the situation. Chad will continue to disrespect customers if something isn't done ASAP. Teddy Jones, was a salesman that did his best to assist me when possible with this whole ordeal. He, I can say without a doubt was PHENOMENAL!! If anyone even has to step foot into that dealership, ONLY deal with Teddy. He does not disappoint. He doesn't blow smoke up your hide. He is honest with you and will help you find the vehicle you want. He takes his time with you. I was grateful to have him help me. More