Napleton's Northlake Chrysler Dodge Jeep RAM

everyone dropping the ball so, I bought my 2013 jeep wrangler brand new with the top of the line warranty. 4 free oil changes...only got 3. had to fight about that, I lost. so, I bought my 2013 jeep wrangler brand new with the top of the line warranty. 4 free oil changes...only got 3. had to fight about that, I lost. In for a problem in the column of the steering wheel...still not fixed, they said my battery was dead and wanted to charge me over $200 for a battery. went to Auto Zone and battery was fine...so it was not the battery...still have the problem with the steering column...5 years later. I am suppose to get a free car while my jeep is in the shop...they changed their minds...??? The "customer care specialist", Lynn said she would make an appointment for me to come back in and get everything resolved ( much more than I have mentioned) and she never called me back...7 months ago...SMH. I have had so many aggrevating situations with NAPELTON SERVICE DEPT!! THEY STINK!!! THEY'RE AWEFUL !!! And it's mainly the management promising thy'll fix the problem, then bail out. And obviously...THE MECHANICS DON'T KNOW WHAT THEY are doing either. It makes feel like I wish I NEVER BOUGHT FROM NAPELTON !!! It makes me feel like selling my Jeep because they have not honored the warranty nor fixed any problems. I have to keep going back and going back and calling and calling and still get no where. It sucks!! AND PLEASE SHARE THIS WITH THE DEALERSHIP!!! THEY NEED TO KNOW!! More

Truck purchases Good experience ! Knowledgeable about the truck and gave proper information!!!I will recommend Benjimam to other people good sales person n the team h Good experience ! Knowledgeable about the truck and gave proper information!!!I will recommend Benjimam to other people good sales person n the team he works are very good n get the More

Benjamin was amazing My brother got his charger from Benjamin and sent me to go see him. I thought he was exaggerating when he said he’s the best salesman. From the minute My brother got his charger from Benjamin and sent me to go see him. I thought he was exaggerating when he said he’s the best salesman. From the minute he greeted me till we were done, we were having fun. I’m definitely recommending everyone to come see him.!! More

Amazing It was great, the service, the cars, and the guy. Benjamin was an amazing employee and really sold me that challenger. I really like this dealership It was great, the service, the cars, and the guy. Benjamin was an amazing employee and really sold me that challenger. I really like this dealership More

Outstanding Benjamin helped me throughout the whole process until I made a decision that I was sure about, I will definitely recommend this dealership to my assoc Benjamin helped me throughout the whole process until I made a decision that I was sure about, I will definitely recommend this dealership to my associates and friends 👍🏾 More

The best guy on the lot I came in to check on a used Jeep and Benjamin was able to assist me all the way , eventually upgraded my interest to a new one instead.He took his ti I came in to check on a used Jeep and Benjamin was able to assist me all the way , eventually upgraded my interest to a new one instead.He took his time to listen to my needs and provided me with the best service ever.I’ll be sure to recommend everyone I know to this location ! More

A genuinely pleasant experience Normally, going to buy a car is a very tedious and stressful activity that takes the entire day, but this time, leasing my car was a fun, unpressurize Normally, going to buy a car is a very tedious and stressful activity that takes the entire day, but this time, leasing my car was a fun, unpressurized, and surprisingly educational experience. My salesman (Benjamin) was very patient and informative. He gave me straight forward answers and brought up cars that were specifically tailored to my needs. After a week or so, Benjamin called to check on me and make sure I was adjusting to the car and that I understood everything and he genuinely cared. I will definitely come back to see Benjamin for my upgrade and I would recommend this dealership to anyone looking to to get a Jeep. More

Unplanned but necessary car purchase made simple. I came in with an immediate need for a new car. Our salesperson Benjamin was friendly, courteous and quick to help. In less than 2 hours, we had signe I came in with an immediate need for a new car. Our salesperson Benjamin was friendly, courteous and quick to help. In less than 2 hours, we had signed the contract with Sammy, who was very informative and went over every option we had, and I was driving my new Jeep Cherokee off the lot! Great sales team, great experience. Thank you Napleton!! More

Great experience with Benjamin Usually before going to a dealership I’m nervous because sales people are usually pushy but Benjamin made the entire experience stress free and enjoya Usually before going to a dealership I’m nervous because sales people are usually pushy but Benjamin made the entire experience stress free and enjoyable! I wasn’t able to get the car that day but I’ll be back and will definitely be working with him again. Great salesman! More

So helpful! I can’t thank Benjamin enough for all of his help! He made shopping for a car so fun and easy. He wasn’t pushy, worked with me Witt everything I wante I can’t thank Benjamin enough for all of his help! He made shopping for a car so fun and easy. He wasn’t pushy, worked with me Witt everything I wanted, found the perfect car for me with everything I wanted and more! I would recommend him to anyone!! More