Napleton's Northlake Chrysler Dodge Jeep RAM

Celestino C was a pleasure to deal with. I was happy with the finance experience as well. Side Note: I was very unhappy with the car wash. They could have done a much better job. Car needed a wash after the finance experience as well. Side Note: I was very unhappy with the car wash. They could have done a much better job. Car needed a wash after I brought it home. More

Do NOT turn any vehicle over to them!!!! Better yet DO NOT GIVE THEM YOUR BUSINESS AT ALL! They steal your previous vehicle, claim they will pay the balance off and next thing you know, you're getting ca NOT GIVE THEM YOUR BUSINESS AT ALL! They steal your previous vehicle, claim they will pay the balance off and next thing you know, you're getting calls for a balanced owed by the other company. Even worse they don't return phone calls or emails. I had asked to speak to someone in finance and kept getting transferred to nonexistent extensions. After explaining the issue to an operator I was told this deplorable response " I'm going to transfer you to a newer finance agent, they will most likely call you back since they're new". WHAT?! After multiple weeks of no call backs and playing a song and dance of they "will call you back", it got to the point that they wont even transfer a live person, when you call they just hang up. I was finally put in touch to a woman named Stacy Arnold after now a month of this BS. I told her the situation and that in addition I needed to cancel a service package that they don't honor. She had assured me that she was going to take care of everything. HA! Guess what?! Real shocker she didn't file the paperwork and no answers to my emails or voicemails. Real shady if you ask me. All I am asking for is a vehicle drop off receipt at this point for a previous vehicle I turned in and that was admitted to me that it had been dropped off by the sales guy Alvin Santos who sold me my current vehicle now (which has many of its own problems).Ive reached out to managers, customer relations, even Steve Ignowski himself the "BOSS". He replied immediately and said he was out for covid but he'd have his team on top of it. I didn't even get a response from him after a few days have past and still nothing. They have no right or reason to treat a customer so poorly. Choose wisely, you've been warned. And Napleton! YOU SHOULD BE ASHAMED OF YOURSELVES! More

Redeemed The first 2 experiences with Napleton were very disappointing and actually insulting. I refused to ever go back there but my wife saw a Jeep and talke The first 2 experiences with Napleton were very disappointing and actually insulting. I refused to ever go back there but my wife saw a Jeep and talked me into it. This occasion totally redeemed the dealership in my eyes. Marvin the rep was honest, genuine and professional. John the Sales Manager was not adversarial at all and friendly and made us feel like they cared about selling the car and our target payment. We were only there for 3.5 hrs which, in itself, is unheard of cause usually it takes longer to purchase a vehicle then visit Disney World. We left very happy and with a brand new Jeep. More

Bought a brand New 2020 Ram 1500 July 10th. The staff were super helpful and the experience was great. I found the vehicle on Autotrader.com- price was as advertised!! Ask for Jennifer Krause and Chad th were super helpful and the experience was great. I found the vehicle on Autotrader.com- price was as advertised!! Ask for Jennifer Krause and Chad they will take great care of you!! More

Thanks to me Javier the sales perdón for YouTube help and to fine the Car that we were looping gire thank and we go to tell oír freímos to fine the Car that we were looping gire thank and we go to tell oír freímos More

Amazing service! Rick Neighbors took great care of my family and I. This car buying experience was filled with a good time and laughs. Rick really made sure I enjoyed my car buying experience. family and I. This car buying experience was filled with a good time and laughs. Rick really made sure I enjoyed my car buying experience. More

CB was the easiest, most professional to work with This was one of the best experiences I've had at any car dealership. CB was not only easy to work with, he was also professional, courteous, and an o This was one of the best experiences I've had at any car dealership. CB was not only easy to work with, he was also professional, courteous, and an overall nice person. He was willing to work with us and get the numbers to the spot we felt comfortable with. He is so experienced and made the entire leasing process pleasant and quick. Will definitely be recommending him and the dealership to friends and family looking for a new car! More

Mr Javier was a person that help me a lot to find the car and be able to qualify for my loan and be able to buy my car and be able to qualify for my loan and be able to buy my car More

When I walked in to the dealership I was greeted by Javier Franco,the most wonderful, friendliest,most courteous, experienced salesperson in all of world. I kept trying to get to the appointment secr Javier Franco,the most wonderful, friendliest,most courteous, experienced salesperson in all of world. I kept trying to get to the appointment secretary .He said you are in the right place. He was Right.!!!. From salesperson Javier Franco,Manager Tom and finance "Big Mike", I was treated with respect and no pressure to buy. I was shown all choices with a no problem I am here to make your new car buying experience the least stressful and the best experience ever. The Napleton Northlake Team are the best hands down. I felt like family 5 minutes after I sat down. I am now apart of the Napleton Family!!!! I am sending everyone I know who is looking to buy to the Northlake Branch. I love you guys you are the example of of what a perfect car dealership should be everywhere. More

Phenomenal experience with great people and great service. Marcos was very knowledgeable and genuinely cared about my time spent and experience with napleton. Thank you to the entire team at Napleton service. Marcos was very knowledgeable and genuinely cared about my time spent and experience with napleton. Thank you to the entire team at Napleton Northlake, you really made buying a car fun. I love my new 2020 Dodge Charger! See you in three years when my lease is due =] More