Napleton's Northlake Chrysler Dodge Jeep RAM

UPDATE: I was contacted the day of this review by the GM, Steve Ignowski, and he swiftly put the refunds into motion The same day. I must say this definitely redeemed the experience, and it is my understandi Steve Ignowski, and he swiftly put the refunds into motion The same day. I must say this definitely redeemed the experience, and it is my understanding that the swindler I worked with is no longer employed there. The truck is great, just wish the experience would've been better overall. Corrected the stars to reflect Steve's excellent and personal customer service, as well as the salesman who was great. SEE ABOVE UPDATE: This is the worst car buying experience I’ve ever had with inexcusable awful customer service. At the purchase of my 2016 Nissan Frontier Pro-4X, I was told I had to sign the contract including the aftermarket warranty in order to obtain financing. I was then told I could easily sign a cancellation form on the side if I wanted it removed. I went two days later and signed the paper work and scanned it to my phone on 11/5/20. I had to FIGHT to get a copy of my paperwork to make sure everything I needed went through with proof the $5,000 warranty would be removed. I was told in 6-8 weeks after the first payment it should be processed. At the 8 week mark I called again and was told another 6-8 weeks because there was an issue. If you are working with "Big Mike" for financing RUN. Now, after 7 months and dozens of phone calls with NO response, I am having to drive 3 hours to the dealer to FIGHT for my money to come back to me. It is a warranty I never wanted and signed paperwork for it to be removed. These people want your money, but do not care for you as an individual. Save yourself the heartache and go to a dealer that respects their customers and will not cheat them of $5,000. Worst service, zero communication, and out to steal your money. More

This is the 2nd time I have dealt with Napleton. Joe and the staff were great to deal with. While I didn't get the exact car I wanted. I did get the staff were great to deal with. While I didn't get the exact car I wanted. I did get More

I can’t say enough good things about this dealership. From the moment I inquired about a vehicle online, everyone was helpful. They went the distance to make sure I got into the vehicle that I was lookin From the moment I inquired about a vehicle online, everyone was helpful. They went the distance to make sure I got into the vehicle that I was looking for. No pushy salesman, just a pleasant experience. The sale and financing was seamless. My only regret is that I didn’t go to this dealership first before visiting and wasting time at other dealerships. When you go, ask for Ian he was patient and understood exactly what I was looking for. More

These guys were very fair to deal with and they didn’t drag out the process. I highly rate them. Our salesman was terrific and tried his best to get us a good deal drag out the process. I highly rate them. Our salesman was terrific and tried his best to get us a good deal More

The full service team at Napleton did a wonderful and highly skilled job servicing my Chrysler 300. Thanks for doing things the right way. All the best! highly skilled job servicing my Chrysler 300. Thanks for doing things the right way. All the best! More

I've been extremely happy with the service department. Everyone who helped me get my truck cared for treated me like gold. Highly recommend them! Everyone who helped me get my truck cared for treated me like gold. Highly recommend them! More

Had a fantastic experience with my salesman and couldn’t ask for a better experience!!! He gave me everything that I asked for and the dealership made everything happen. I couldn’t ask for a better experien ask for a better experience!!! He gave me everything that I asked for and the dealership made everything happen. I couldn’t ask for a better experience buying a new truck!! More

Javier and Dylan did a great job helping me with my purchase. Despite a few setbacks they got me out the door in a CPO Ram that had everything I was looking for. purchase. Despite a few setbacks they got me out the door in a CPO Ram that had everything I was looking for. More

Ian Logsdon was such a help and knowledgable in answering all our questions about the different Dodge model trucks we am looking at tp purchase. all our questions about the different Dodge model trucks we am looking at tp purchase. More

This is the worst car buying experience I’ve ever had with inexcusable awful customer service. At the purchase of my 2016 Nissan Frontier Pro-4X, I was told I had to sign the contract including the after with inexcusable awful customer service. At the purchase of my 2016 Nissan Frontier Pro-4X, I was told I had to sign the contract including the aftermarket warranty in order to obtain financing. I was then told I could easily sign a cancellation form on the side if I wanted it removed. I went two days later and signed the paper work and scanned it to my phone on 11/5/20. I had to FIGHT to get a copy of my paperwork to make sure everything I needed went through with proof the $5,000 warranty would be removed. I was told in 6-8 weeks after the first payment it should be processed. At the 8 week mark I called again and was told another 6-8 weeks because there was an issue. If you are working with "Big Mike" for financing RUN. Now, after 7 months and dozens of phone calls with NO response, I am having to drive 3 hours to the dealer to FIGHT for my money to come back to me. It is a warranty I never wanted and signed paperwork for it to be removed. These people want your money, but do not care for you as an individual. Save yourself the heartache and go to a dealer that respects their customers and will not cheat them of $5,000. Worst service, zero communication, and out to steal your money. More