Napleton's Northlake Chrysler Dodge Jeep RAM

I want to say how disgusted and completely disappointed I am with this dealership. Their ways of operating are what gives car salesmen/dealerships the atrocious reputation they have. From being told I was am with this dealership. Their ways of operating are what gives car salesmen/dealerships the atrocious reputation they have. From being told I was buying a full maintenance contract at closing and then being told it was only for oil changes, to being sold a scratch/ding warranty but then not being able to get them taking care of, to having issues with my trailer receiver, but then not being able to get it repaired. I was sold the world but was given a crappy dealership with a crappy service department, that has zero follow-up. What's sad is I bought 2 vehicles from 2 different Napleton dealerships, and after spending 150K with them, I regret every minute of it. Nothing more than snake oil salesmen that have zero integrity. Disgusting!!! More

The dealership is one of the best ones we’ve dealt with. The staff pays attention to our requirements and works with us to get to a mutually satisfactory and fair result. Our sales rep Eric Lewanda worked v The staff pays attention to our requirements and works with us to get to a mutually satisfactory and fair result. Our sales rep Eric Lewanda worked very hard to get us what we wanted and the rest of the office staff made the experience very pleasant. This is our third lease with them and we’ll be back again for more. We highly recommend them. More

Katie in sales and Mike in finance were extremely considerate, professional, and efficient in having me in the SUV I wanted the same day, coming from 3 hrs away with my special needs daughter. They considerate, professional, and efficient in having me in the SUV I wanted the same day, coming from 3 hrs away with my special needs daughter. They stayed late and made sure I was leaving with a safe car for my daughter and myself with all the travel to appointments we do in the payment range that was workable. I can't "Thank You" enough! God Bless You! More

They had the vehicle I wanted. My salesperson Marcos was very knowledgeable and transparent. I am overall pleased with my experience at the dealership. My salesperson Marcos was very knowledgeable and transparent. I am overall pleased with my experience at the dealership. More

Lonnie made it a very smooth experience for buying a new car. Helped me way more than I would've thought. I would recommend going to napletons to buy a car over anywhere else car. Helped me way more than I would've thought. I would recommend going to napletons to buy a car over anywhere else More

Best service experience on my car I have had! I was very nervous about my car when I brought it in but Juan Gascon went above and beyond to help me diagnose the problems and to fix them with the I was very nervous about my car when I brought it in but Juan Gascon went above and beyond to help me diagnose the problems and to fix them with the most skilled and knowledgable people in the service department. He got under my car immediately when I described what was going on and then connected me with the most experienced people to get the job done. He was easy to reach, very knowledgeable, and communicated clearly with me throughout the whole process. He ensured that I had access to a great rental car during the work that needed to be done. Finally after being done with the work on my car I told him there was something wrong with my jeep key. He on the spot grabbed his tools and took the time right then to perfectly fix my key. Juan is very dedicated and really takes the time to make sure you are taken care of and have the best experience possible. Will never take my car anywhere else, awesome service from Juan. More

I highly recommend getting service here thank you so much MR Juan Gascon for your dedicated time and awesome service! MR Juan Gascon for your dedicated time and awesome service! More