Napleton's North Palm Hyundai - Service Center

I did not receive my car in the same condition it was given. We took the car to the dealership for a simple oil change. Initially we worked with Gordon Hummel, whom immediately took advantage of our lack of know We took the car to the dealership for a simple oil change. Initially we worked with Gordon Hummel, whom immediately took advantage of our lack of knowledge on cars and began upselling what we now know was unnecessary services at the time, such as a wheel alignment, tire balancing, and tire rotation. Majority of the work done that day dealt with the tires. When the car was returned from the dealership it had damage on the vehicle that was not there prior to bringing it to the dealership. They made a slash on the tire, along with a groove in the rim, and placed it on the front driver side which is the most dangerous location for it. Not only did they damge the vehicle but they left dirt and oil handprints all over the interior. They claim the damage to the tire and rim were already there, yet the damage wasn't reported on the initial inspection/paperwork nor did anyone notify us of any damage prior to working on the vehicle. They tried to claim they had sent an email that notified us of this damage but that email was never received nor would they show us the email. We then stressed the fact that sending an email after the fact that they had already worked on the car is completely irrelevant to the situation at hand even if they had sent one, which again was never received. When we arrived to pick up the car, shortly before closing, Mr. Hummel stated "by the way did you know you have a slash on your tire?", which we then responded "No, thats brand new". He then showed us the tire and we assured him that was new to us. Our appointment was at 3pm and the car was returned around closing time, which is 6pm for the service department, leaving us no time to further dispute the issue. When I returned to further dispute the issue, I spoke with the service manager named Bill. We walked around the vehicle and I pointed out the damage done by the technicians. He immediately denied responsibility and reverted the blame back by saying the damage was caused by running something over while driving. I explained to him that the amount of force it would require to cause the damage that was done to the wheel and rim would have also caused some type of damage elsewhere on the tire or car itself. Yet there are absolutely no other signs of damage from any kind of accident anywhere else on or around the tire. Just the clean slice in the tire and gash in the rim. Bills reply was "You can't prove we did it and you can't prove you didn't do it". Appalled by the unprofessionalism, I then proceeded to ask for them to pull up the cameras for proof that it was not there when we dropped the car off but he dismissed my request stating that they did not have any cameras, which we later found out to be a lie. I also requested the inside of the car be cleaned, along with the outside, but that wasn't even done properly so I had to return again because there were still dirty handprints throughout the car. The car was once again returned filthy so I scrubbed it clean myself. Another attempt was made to resolve this issue by talking to the GM, Steve Ignowski. He proceeded to dismiss every claim made. It was then that we found out that they in fact do have cameras but claimed they were down at the time. Steve Ignowski also behaved as if he had no authority over the service department meanwhile it was corporate whom told us he does. So if the GM doesn't have authority than who does? They were completely unprofessional, making statements such as "take us to court and you'll lose". These are suppose to be trained professionals whom we are expected to trust our cars and potentially our lives with. One would think they would know better than to work on a tire that they claimed to already be damaged and then to make matters worse move the "already damaged tire" to the front drivers side of the car knowing it is the most dangerous location for the tire to be placed. Unfortunately this has not been our first issue with Hyundai. Hyundai's poor customer service is unacceptable and definitely has veered us away from purchasing from them ever again. It does not matter how much they improve their vehicles if they do not improve their customer service as well. More

Service advisor Excellent customer services during my visit. I would recommend him to all my friends and co-workers for excellent customers service. Thank you for all Excellent customer services during my visit. I would recommend him to all my friends and co-workers for excellent customers service. Thank you for all you did. More

A few good men and ladies Having tried for over 6 hours to get the finance department to return my call yesterday, Thursday, July 11, 2019, I was not too enthusiastic about hav Having tried for over 6 hours to get the finance department to return my call yesterday, Thursday, July 11, 2019, I was not too enthusiastic about having to deal with the service department or sales team today. I am coming to the end of my lease of a 2017 Genesis G80. I LOVE the vehicle but my leasing experience was not the most positive 3 years ago. I do have to say today was immeasurably better. Having a serivice appointment, we were met with smiling faces from Dailene Berni and the rest of the service team. We were offered refreshments, use of a vehicle, or a shuttle service. Since we were looking into either purchasing my current vehicle or another lease, I had contacted Scott Steiner yesterday to see if he could meet with us today. He was finally the individual who reached out to see if all of my issues had been taken care of. Scott was thourough and very helpful with all of our questions going above the call of duty to help us. The brightest part of our visit came in the way of a new employee named Kaden Craven. He greeted us, and even when told that we were meeting someone else, and knowing that there would be no sale today for him, took his time to answer our questions, find who we needed, and gave us a quick update on what was new. My hope is that he finds himself there for many years to come and I highly recommend that anyone looking for a new Hyundai find this polite young man and give him your business. More

After all, they provided a great customer support!!! I am editing this review due to the exceptional customer support provided by Mr. Lance. He took the time to read my review and call me to find a solut I am editing this review due to the exceptional customer support provided by Mr. Lance. He took the time to read my review and call me to find a solution. He immediately understood my concern and fixed the problem like no one else. I believe that big companies are made by great human beings and diligent professionals committed with their customers. Mr. Lance is one of them. Don't hesitate to ask for him if you want to buy a car with confidence at Napleton's. All the best to you guys! More

Great service great info Working with Casey in service has been a blessing, she goes above and beyond in customer care/satisfaction. I was so lucky to work with her. The sales Working with Casey in service has been a blessing, she goes above and beyond in customer care/satisfaction. I was so lucky to work with her. The sales manager I believe his name was Clarke was also very informative and helped me with ever question I had. I am happy to say I will be using them in the future. More

Amazing service! Casey and the staff at the service center were knowledgable and went above and beyond to ensure that my service was quick and painless. I would defini Casey and the staff at the service center were knowledgable and went above and beyond to ensure that my service was quick and painless. I would definitely recommend this location to anyone! And scotty the manager was so helpful More

Great service I just wanted to take a min and say what a great Facility you guys are running most people, write negative reviews but not this one everyone was happy I just wanted to take a min and say what a great Facility you guys are running most people, write negative reviews but not this one everyone was happy smiling willing to help.. Learned a lot About the new truck that’s coming out from Scotty. All the mean time I was getting my car serviced . The service team was phenomenal the girl that helped me was so sweet and knowledgeable. Can’t remember her name but she was the first one you see when you walk in I wanna say K.C. ? Was her name. Just great service all around!! Thanks guys for today. Hoping when the new truck comes out you have some awesome deals for me!! More

Great service Every time I contact Daileen about my Hyundai issues she is always very knowledgable and provides friendly and professional customer service. Gr Every time I contact Daileen about my Hyundai issues she is always very knowledgable and provides friendly and professional customer service. Great job all around! More

Servicing I have been using the Napleton NORTH PALM Beach dealership for the past 3 years. Each time my car was serviced at dealer recommended intervals the ex I have been using the Napleton NORTH PALM Beach dealership for the past 3 years. Each time my car was serviced at dealer recommended intervals the experience could not have been better. It starts with the service advisor, Daileen Berni, who sets up the appointment and t makes sure my vehicle is ready when promised. There are no surprises or additional unforeseen servicing that I experienced elsewhere. The service is outstanding and I would strongly recommend North Palm Napleton to any Hyundai owner. Jim H. More

Casey Service department I must say Casey is very friendly and knowledgeable kept her customers up to date on their vehicle I feel if they lost Casey I would not bring my vehi I must say Casey is very friendly and knowledgeable kept her customers up to date on their vehicle I feel if they lost Casey I would not bring my vehicle there I would probably get rid of it I trust her more then any service writer I have ever dealt with in my life More