Napleton's North Palm Hyundai - Service Center

Unreliable service, they don't call back when they say, Hyundai Genesis 2015 went dead on road only 1.5 years old. Had to get it towed to Napleton Hyundai Northlake. They had to replace computer. Then it h Hyundai Genesis 2015 went dead on road only 1.5 years old. Had to get it towed to Napleton Hyundai Northlake. They had to replace computer. Then it happened again a week later. Then they had to replace the fuel pump module. Now the car vibrates when sitting still. The seats and the steering wheel constantly shaking. Napleton says it is because the engine is running and that's just the way the car is. Either Hyundai Genesis is a very bad car or Napleton Hyundai is totally incompetent, or possibly both. I would stay away from both! On top of that, I can't get rid of the car because they say the current value is less than the end of lease value which is still over a year away. They want me to pay 100% of the remaining payments to the end of lease if I trade it in and buy a new one. Worst dealer service I have ever had. More

New car purchase This is the second new Hyundai my wife and I purchased from Napleton's North Palm Beach Hyundai in the past two years and if possible, it was an even This is the second new Hyundai my wife and I purchased from Napleton's North Palm Beach Hyundai in the past two years and if possible, it was an even better experience than the first time. The salesman, Frank D'Arrigo was great and it was a pleasure working with him. He was friendly, informative and worked with us to get us what we wanted. The same can be said about finance manager Jamel Black. He was instrumental in helping us to decide to purchase our first Hyundai and just as before, was very helpful. We always make it a point to stop in and spend time with Jamel whenever we go to the dealership for whatever reason. More

Awesome service, everyone works so hard to fit your needs. Very friendly, a dealership that asks what you the buy wants not what they want to sell you! needs. Very friendly, a dealership that asks what you the buy wants not what they want to sell you! More

I took my car in for service for a warranty problem and an oil change. I was promised a loaner. When I arrived which was a bit late on a Saturday morning I reminded her of the loaner, she found one for me an oil change. I was promised a loaner. When I arrived which was a bit late on a Saturday morning I reminded her of the loaner, she found one for me and I was on my way. Jenna called a couple hours later saying my car was ready and I could come and pick up my car that day or Monday morning. I am in the service business also, and good customer service is becoming a lost art in this busy world of "number crunching". I hope you recognize the value you have in this employee. Being in the service industry, I know the importance of appreciating your workers. Yours sincerely, Neal Wiggan. More