Napleton's North Palm Hyundai

One happy customer. If all dealerships possessed reps with their professionalism and likeability the world would be a better place! I look forward to my time with Napleto If all dealerships possessed reps with their professionalism and likeability the world would be a better place! I look forward to my time with Napleton. More

The Best Rosi is the best when it comes to customer service. She will get it done. If a customer has a concern, talk to Rosi. She is the best and a sweetheart. Rosi is the best when it comes to customer service. She will get it done. If a customer has a concern, talk to Rosi. She is the best and a sweetheart. More

WORST used car-buying experience in my LIFE! In short, I believe that the finance manager Lance Lasazan intentionally misrepresented what the dealership would do on a deal for a used vehicle I wa In short, I believe that the finance manager Lance Lasazan intentionally misrepresented what the dealership would do on a deal for a used vehicle I was interested in buying. In the full version of my story, (will be in other review sites and working to get it into the sun-sentinel) it’s pretty clear that Lance is either grossly incompetent, or intentionally deceitful. Either way, this is not a company I recommend doing business with. Some of the highlight facts of the situation: I live almost an hour from the dealership. I went in the afternoon to see their car and would need to come back at night with my wife if a deal was going to be made. The dealership appraised my car for a trade in and Lance told me that they could offer me $10,000. My car is worth more than that so I told him that that number is too low. Without hesitation he offered me $2000 more for my car and asked if that would still keep me interested. Which it did. They offered me a payment of $360 which is fine but it was more than I was interested in paying. My current payment is $320 and I was looking to try and keep it the same. My car salesman stopped Lance as he was walking by and told him what I was looking to pay. Without crunching any more numbers, in 30 seconds Lance said if we have good credit he can get us in at $320 a month. Then he asked if I was going to come back with my wife and kids that night to close the deal. “Should they get the car ready for me?” I will spare you the details in this review of what needed to happen to get a 5 year old, a 2 year old, and a sick (flu) wife all the way up to this dealership in the middle of the school/work week. It was not easy. After 30 minutes of us taking mental ownership of the car once we were back at the dealership Lance calls us over to deliver the bad news. Most people reading this know what Lance is about to say. Somehow, and he’s not sure how the numbers got all messed up in his system but he could not keep his end of the deal. It was not going to be $320 at 72 months; it was going to be $360 at 84 months. NOT HAPPENING! A long time ago I worked at a car dealership and I saw first had finance managers and salesmen pulling this stunt and others to get the most money out of people when closing a deal. Most people when they get all the way to the finish line and the deal is changed, they will still sign because they either want the car or need it so badly. Bait and switch. How could Lance just give me $2000 more for my car without clearing it with the used car manager? How could Lance calculate that my payment would be $40 a month less and exactly what I needed it to be without crunching anymore numbers? In my estimation it is either gross incompetence or intentionally deceitful. It could also be a little of column A and a little of column B. People do make mistakes, but I do not believe this is one of them. Lance was not delivering my family the “bad news” as someone who had made a mistake. His stance was indifferent. "I made a mistake so…sorry. Nothing I can do." It was this attitude that added insult to injury especially after the near 4 hours I would spend in the car that day hauling my family around just to be jacked around by Napleton Hyundai North Palm's Finance Manager on a phantom deal that never existed. I would like to believe that a company as large and as reputable as Napleton would operate at a higher standard than a corner lot used car dealership that uses underhanded tactics rather than good business practices. That said, I cannot be sure that is the case since they allow someone like Lance Lasazan to be the key person who decides on the structure of their auto loans. Moving forward I would recommend looking elsewhere for your next vehicle. Consider yourself warned Adam More

Happy I'm very with my car, the receptionist Mimi was awesome. She welcomed me with her amazing smile and got me a sales person right away 😄😄😄 I'm very with my car, the receptionist Mimi was awesome. She welcomed me with her amazing smile and got me a sales person right away 😄😄😄 More

Great people Love this dealership, went in and got more than I was expecting. I entered and was greeted by Mimi the receptionist. Very friendly and pleasant. The p Love this dealership, went in and got more than I was expecting. I entered and was greeted by Mimi the receptionist. Very friendly and pleasant. The people were great to work, love my car buying experience with them. More

Great experience overall! Great service! Rosi was awesome!! She was very professional and really took the time to listen and deliver! My husband and I were so happy with Rosi t Great service! Rosi was awesome!! She was very professional and really took the time to listen and deliver! My husband and I were so happy with Rosi that we have already recommended several friends to go pay her a visit! More

ROSI ROCKS IT!! Neeeds? Wants? Issues? Bring it on!!! Rosi gets it done..LOVE her leadership and mostly her positive outlook!! My budget was limited and work had me Neeeds? Wants? Issues? Bring it on!!! Rosi gets it done..LOVE her leadership and mostly her positive outlook!! My budget was limited and work had me driving to Fort Lauderdale I thought I could afford a new lease but unfortunately the mileage would have sent me over the top.. More

A friend in the business : Customer service and the ability to get things done that is my experience. They listen to my needs and I knew they really cared by the attention a : Customer service and the ability to get things done that is my experience. They listen to my needs and I knew they really cared by the attention and results. I definitely endorse and recommend any concerns see Rosi. She's a true problem solver More

Satisfied with my purchase Things went well. Price was alright. Customer service was good. Extremely happy with my new car in every aspect. Overall everything went well. The end Things went well. Price was alright. Customer service was good. Extremely happy with my new car in every aspect. Overall everything went well. The end More

Car buying made easy. Buying a car has always been traumatic for my wife and me. We would struggle with choices over which make and model and various price options and fea Buying a car has always been traumatic for my wife and me. We would struggle with choices over which make and model and various price options and features. Your car had the safety features we wanted and the roomy back seat for visits by the grandchildren. With the right price, this was one of the easiest we've ever had. More